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Senior Workflow Performance Specialist

NBN Co -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
2 days ago

Benefits

Parental leave

Full Job Description

Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A fantastic opportunity has presented itself for a Senior Workflow Performance Specialist

A bit about your role

The Senior Workflow Performance Specialist partners with Field Services stakeholders and operational partners to drive performance outcomes through data-driven insights, governance, and continuous improvement initiatives. The role monitors and analyses performance trends across customer, production, and productivity measures, translating complex data into clear performance narratives for senior leaders. By fostering collaboration, identifying opportunities and risks, implementing effective workflow controls, and leading improvement initiatives across people, processes, and systems, the role supports operational excellence, accountability, innovation, and a high-performing, customer-focused culture.

A bit about you

The ideal candidate brings a strong background in performance management, workflow delivery, and stakeholder engagement, supported by qualifications in technology, engineering, business systems, or equivalent industry experience. They combine expertise in field workforce and workflow management with a proven ability to lead business transformation, innovation, and systems improvement initiatives in complex environments. With a growth mindset and passion for continuous learning, they leverage data, technology, and industry trends to deliver outcomes and drive operational excellence. The role requires exceptional communication, collaboration, influencing, and problem-solving skills, along with the ability to build trusted relationships, guide stakeholders, prioritise effectively, and foster a culture of continuous improvement and high performance.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. and why we're recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this is a full-time permanent opportunity and applications for this role will close at midnight Thursday, 23rd July 2026.

To be eligible for this role, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time

Apply Now

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nbn™ jobs

Senior Workflow Performance Specialist

Onsite Technician

Customer Field Technician I Mildura

Auslan Video Interpreter

RSP (Retail Service Provider) Delivery Manager

Executive Manager Corporate Strategy

Telecommunications Network Planner

Customer Enquiries Consultant

Senior Service Desk / Onsite Engineer (MSP)

Senior DevOps Engineer

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