About us:
At CitiPower and Powercor, we’re proud to deliver electricity to 1.3 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our people.
We believe in an inclusive, welcoming workplace where everyone feels safe, valued and respected. From offering great benefits to creating real opportunities for growth, we’re committed to supporting you, your career and wellbeing. It’s why our people stick around, whether you live in the city or across regional and rural Victoria, we’re doing the work where it matters most - right in your own community. As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand.
If you want to be part of something essential, be essential with us.
About the Role:
We currently seeking a highly analytical and customer-focused professional to join our Customer & Market Compliance team as a Customer & Market Compliance Analyst for a 12-month role.
This role will coordinate regulatory activities, oversee IT system minor enhancement delivery, improve customer data and deliver actionable insights. This is a dynamic opportunity suited to someone who thrives in a fast-paced environment and enjoys working across data, systems, and stakeholders.
This is an exciting opportunity for business analyst or compliance professional to gain exposure working towards ensuring regulatory compliance, while driving meaningful improvements in IT system minor enhancements, customer data, and coordination of regulatory activities.
The base location of the role is flexible across our network depots/offices but there will be the need to travel to our Melbourne CBD based office regularly for operational requirements.
Key Responsibilities:
- Analyse data, systems, processes and opportunities for compliance and customer improvements
- Identify, coordinate, and oversee the end-to-end delivery of IT system minor enhancements to improve compliance and customer outcomes
- Coordinate regulatory activities and processes to ensure adherence to compliance obligations, including risk management and business continuity planning
- Perform customer data cleansing to drive customer data quality improvements
For more information on the role’s responsibilities, please click here to download the position description.
Experience and knowledge we are looking for in a potential candidate:
- A relevant tertiary qualification in business, commerce, accounting, economics, statistics or equivalent practical experience is desirable
- Strong analytical and critical thinking skills, with the ability to solve complex problems and work autonomously
- Experience in business analysis, including facilitating workshops and gathering requirements
- Experience and understanding of IT system enhancement processes
- Experience or interest in Oracle SQL database and query writing
- Proven ability to interpret data and translate insights into clear recommendations
- Excellent communication and storytelling skills to influence stakeholders
- Strong stakeholder engagement and interpersonal skills
- Highly organised with the ability to manage competing priorities and deadlines
- Customer-focused mindset with a passion for improving customer outcomes
- Highly desirable: knowledge of customer and electricity industry market systems including Salesforce, CIS O/V, SAP IS-U and supporting electricity industry market systems.
Key Benefits:
We’re proud to offer an inclusive, supportive workplace where everyone feels safe, valued, and empowered to grow. Some of our benefits include hybrid work options, purchased leave, 15 weeks of gender neutral primary parental leave, health and wellbeing subsidiary, career development and planning opportunities, and exclusive discounts. Visit our company website to learn more.
Diversity, Equity & Inclusion to support a fair workplace for all:
We are committed to building a safe, inclusive, and supportive workplace where people of all genders, ethnicities, sexual orientations, abilities and ages are valued for who they are and empowered to do their best. Through our Diversity, Equity & Inclusion Strategy (DEI), Reconciliation Action Plans and initiatives like Women in Power and Sparkle, our LGBTQIA+ allies network, we’re working to create equal opportunities for all. We are proud to be a WORK180 Endorsed Employer for Women. Explore our benefits.
We welcome applicants from all backgrounds and experiences, and strongly encourage First Peoples, women, people from the LGBTIQA community, culturally and racially marginalised people and people with disabilities to apply. We recognise how people from marginalised groups can face extra barriers and self-select out of recruitment processes. With this in mind, we’re committed to making reasonable adjustments to ensure a positive, barrier-free recruitment process.
What’s next?
Please submit your application via our careers website by 23 July 2026. For the full Position Description, please visit our website or for any other questions reach out to Tom from the Talent team at
[email protected]
If you require adjustments as part of the recruitment process to accommodate your needs, please don’t hesitate to discuss these with us.
Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.
We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.
