Time Type: Full time
Worker Type: Employee
Please see more information about QBE careers here
The opportunity
We currently have an opportunity for an experienced Injury Management Professional to join our team. Reporting to the Healthcare Manager, you will be responsible for support to both your aligned team and the broader business to help injured people bring their lives back together following a motor vehicle accident.
The role brings a recovery-focused and commercially balanced lens to complex CTP claims, helping claims staff interpret medical information, identify barriers to recovery, engage providers and make well-reasoned decisions that are aligned to relevant legislation, scheme expectations and customer outcomes.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Provide appropriate rehabilitation advice and recommendations in line with relevant legislation and guidelines.
Implement and monitor treatment, rehabilitation and functional information to support claims staff with liability, causation, prognosis, treatment reasonableness and recovery planning considerations.
Apply a biopsychosocial approach to identify recovery barriers, psychosocial risk factors, treatment gaps and opportunities for earlier intervention.
Assist with the coordination and delivery of departmental rehabilitation services.
Coach and mentor claims staff, promoting best‑practice injury management across the team.
About you
Extensive experience in a compulsory third-party claims or similar role
Experience in Allied health, clinical, supervisory, injury management or related personal injury claims experience
Experience in CTP, motor accident, personal injury, common law or complex claims environments, with the ability to apply a recovery and claims strategy lens.
Demonstrated experience in supporting Case Manager coaching, decision making and technical claims management.
Excellent communication, stakeholder engagement, networking, and written communication skills.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here.
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].
Skills:
Case Management, Collaboration Tools, Critical Thinking, Disability Claims, Emotional Awareness, Individual Resilience, Insurance Claims Processing, Intentional collaboration, Managing performance, Medical Claims Processing, Medical Knowledge, Negotiation, Problem Solving, Stakeholder Management, Standards Compliance
Application Close Date: 24/07/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
