In-Demand Contract manager Jobs in Mitchell, Act

Service Delivery Manager-Field Services
Unisys —Canberra ACT
- Full-time
- Management
- Leadership
Enrolments Officer - Lake Tuggeranong College | Full-time Temporary with a Possibility of Permanency
Education —Canberra ACT
- $86,750 - $93,416 a year
- Temporary
- Management
- Administrative experience
- No degree
9d
ASCA - Contract Management Support
Amentum —Canberra ACT
- Full-time
- Research
Senior Finance Officer
Australian National University —Canberra ACT
- $100,847 - $116,083 a year
- Full-time
13d
Platform Engineer
Opes Cyber Security —Canberra ACT
- $90 - $118 an hour
- Full-time
- Management
- In-person
Quick Apply
Geospatial Platform Engineer | 12-month Fixed Term Contract
Leidos —Canberra ACT
- Full-time
- Databases
- Scripting
- Leadership
- Annual leave
Tribunal Advocate | Full-time Temporary with a Possibility of Permanency
Health and Community Services —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
2d
Operations Manager
Canberra Repertory Society —Canberra ACT
- $70,000 - $90,000 a year
- Full-time
- Management
- Analysis skills
- In-person
Quick Apply
Project Coordinator
Icon —Canberra ACT
- Full-time
- Construction experience
- Communication skills
- Parental leave
- Employee assistance program
9d
AE4 - AEE1 Contract & Vendor Support Officers, Vetting Authority
ASIO —Canberra ACT
- $91,522 - $157,637 a year
- Call employer
- Management
- Research
- AI
- Annual leave
- Employee assistance program
Project Administrator
Tiling Innovations Pty Ltd —Canberra ACT
- $79,423 - $95,000 a year
- Full-time
- Associate degree
- Leadership
Quick Apply
Chief of Staff
Cushman & Wakefield —Canberra ACT
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Project Coordinator
Spec Services —Fyshwick ACT
- $75,000 - $85,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
Quick Apply
On-Site Asset & Facilities Manager
Evolve FM —Canberra ACT
- Maintenance
- In-person
Program Support Officer | Full-time Temporary
Digital Canberra —Canberra ACT
- $95,722 - $100,956 a year
- Temporary
- Hybrid work
- Administrative experience
- Communication skills
- Work from home
7d
Senior Project Manager - Canberra
Bureau Veritas —Canberra ACT
- Full-time
- Laboratory
- Bachelor's degree
- Agile
- Employee assistance program
- Employee discount
Administration Officer | Part-time Temporary with a Possibility of Permanency
Education —Canberra ACT
- $78,755 - $84,284 a year
- Temporary
- Microsoft Office
- Administrative experience
- First Aid Certification
6d
Assistant Facilities Manager – 12 month FTC
JLL —Canberra ACT
- Organisational skills
- Communication skills
- Health insurance
- Parental leave
8d
Assistant Facilities Manager – 12 month FTC
DAG-Jones Lang LaSalle (ACT) Pty Ltd —Canberra ACT
- Full-time
- Organisational skills
- AI
- Communication skills
- Health insurance
- Parental leave
Quick Apply
9d
Office Manager | Full-time Permanent
ACT Executive —Canberra ACT
- $82,377 - $102,185 a year
- Full-time
3d

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contract manager jobs near mitchell, act

Service Delivery Manager-Field Services

Unisys -
Canberra ACT

Apply Now

Job Details

Full-time

Qualifications

Asset management
Power BI
Management
IT service management
Logistics
Quality assurance
ITIL
Security
Leadership

Full Job Description

What success looks like in this role:

The Service Delivery Support (SDS) Manager provides dedicated leadership and management of the Support team on the account. This role is responsible for the performance, development, and daily direction of a team of 8 specialist resources across service reporting, service level management, quality assurance, knowledge management, and national asset and logistics.

The SDS Manager is Unisys' primary representative for service delivery performance across governance forums, holds a peer-level relationship with the client's designated governance stakeholder, and is accountable for driving contractual SLA compliance and the Continual Service Improvement (CSI) programme across the contract.

1. Team Leadership and People Management

Provide day-to-day leadership, direction, and performance management for 8 specialist direct reports across five service delivery disciplines.
Establish clear individual accountabilities, performance objectives, and development plans for each team member.
Manage team capacity and workload allocation across reporting, SLA management, quality, knowledge, and asset functions.
Lead team through headcount planning and any required restructure activity across the contract lifecycle.
Foster a high-performance culture oriented around contractual compliance, continuous improvement, and client satisfaction.

2. Service Delivery Performance

Own overall accountability for the Operations Support team's contribution to SLA and KPI performance across all 30 contractual performance measures.
Ensure Service Level Manager and Reporting Lead are aligned in their outputs and that SLA data, breach management, and performance reporting are accurate, timely, and client-ready.
Act as the escalation point for service delivery performance issues within the Operations Support team.
Ensure quality, knowledge, and asset management functions are operating to the standard required by the contract and the SIAM framework.

3. Client Governance and Stakeholder Engagement

Represent Unisys at governance forums including the Service Review Meeting, Improvement Initiatives Meeting, and Risk and Issues governance.
Present SLA and KPI performance outcomes to client stakeholders, own the service improvement narrative, and respond directly to stakeholder.
Maintain a peer-level relationship with the client's designated governance stakeholder, who holds responsibility for continuous improvement, quality assurance, and operational support.
Provide regular briefings and reporting to the Field Services Director — AP on team performance, client relationship status, and emerging risks.

4. SIAM Ecosystem Engagement

Represent Unisys within multi-vendor SIAM ecosystem as the accountable lead for Operations Support.
Ensure Unisys' service delivery processes integrate with and comply with SIAM Service Provider requirements and mandated governance processes.
Manage handoff points and process interfaces with other Service Providers in the Multi-Vendor Ecosystem.
Ensure all process compliance obligations, audit trail requirements, and SIAM reporting are met.

5. Continual Service Improvement (CSI)

Lead the CSI programme under PM-1-30, which is scored quarterly by client on a 1–5 scale and attracts financial incentives at the highest performance band.
Develop structured improvement proposals with business cases that demonstrate efficiency gains, cost savings, and service uplift — targeting a sustained score of 4 or above.
Translate performance data into credible, insight-driven improvement initiatives for client consideration.
Monitor and report on the progress of approved improvement initiatives through to completion.

6. Process and Practice Ownership

Own the service delivery practice framework across the Operations Support team, ensuring consistency, compliance, and alignment with ITIL v4 principles.
Ensure quality assurance, knowledge management, and asset management functions are operating to defined standards and are continuously improving.
Work with the Field Services Director and RDMs to ensure consistent SM process execution across all 8 delivery regions.

You will be successful in this role if you have:

NV1 security AGSVA clearance is mandatory. NV2 preferred .
7+ years' experience in IT service management roles within large managed services or government ICT environments.
Ability to interpret and critically challenge complex SLA/KPI dashboards and reporting(Power BI) outputs. Must translate data into executive-level insight. Does not need to build reports will be highly regarded.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

contract manager jobs in mitchell, act

Service Delivery Manager-Field Services

Enrolments Officer - Lake Tuggeranong College | Full-time Temporary with a Possibility of Permanency

ASCA - Contract Management Support

Senior Finance Officer

Platform Engineer

Geospatial Platform Engineer | 12-month Fixed Term Contract

Tribunal Advocate | Full-time Temporary with a Possibility of Permanency

Operations Manager

Project Coordinator

AE4 - AEE1 Contract & Vendor Support Officers, Vetting Authority

Project Administrator

Chief of Staff

Project Coordinator

On-Site Asset & Facilities Manager

Program Support Officer | Full-time Temporary

Senior Project Manager - Canberra

Administration Officer | Part-time Temporary with a Possibility of Permanency

Assistant Facilities Manager – 12 month FTC

Assistant Facilities Manager – 12 month FTC

Office Manager | Full-time Permanent

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