In-Demand Scheduling coordinator Jobs in Parramatta, Nsw

Inbound Contact Centre Team Leader
Ventia Pty Limited —Parramatta NSW
- Full-time
- Management
- Customer service
- In-person
- Health insurance
Assistant Project Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Management
- Microsoft Office
- SharePoint
- Health insurance
- Parental leave
Quick Apply
13d
Team Assistant
Munich Re —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Project Coordinator - Fabrication / Boilermaking
Griffin Marine Services —Sydney NSW
- Full-time
- Engineering
- Microsoft Office
- Welding
- Fuel card
- On-the-job training
Quick Apply
Senior Content Specialist
The Local Project —Sydney NSW
- Full-time
Quick Apply
Events Production Manager, APJ
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Management
- University
- Bachelor's degree
Project Analyst, A&NZ (Fixed-Term Contract)
Chubb —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Senior Producer
Supaglu —Sydney NSW
- Full-time
- Remote
- Organisational skills
- Communication skills
Digital Marketing Specialist
Red Star Hotel Group —West Ryde NSW
- Management
- Marketing
- Writing skills
INTEGRATED MANAGER
Two Palms Media —Darlinghurst NSW
SABA - Marketing Executive
Saba —Mascot NSW
- Weekend availability
- Management
- AI
- Marketing
- Parental leave
- Employee assistance program
Quick Apply
12d
SABA - Marketing Executive
APG & Co —Mascot NSW
- Weekend availability
- Management
- AI
- Marketing
- Parental leave
- Employee assistance program
Quick Apply
12d
Senior Speech Pathologist / Team Leader - Community | Sydney Hills District
Mediix —Castle Hill NSW
- Contract
- Supervising experience
- Leadership
- Communication skills
- Travel reimbursement
Quick Apply
11d
Production Manager - Joinery Fabrication
Teamified —Sydney NSW
- $110,000 - $140,000 a year
- Full-time
- Carpentry
- Manufacturing
- Leadership
Quick Apply
Occupational Therapist ( Hybrid/WFH)
Vista Healthcare —Parramatta NSW
- $80,000 - $100,000 a year
- Part-time
- Bachelor's degree
- Communication skills
- Travel reimbursement
- Work from home
Quick Apply
7d
Occupational Therapist - Home Based Care | Southern Sydney
Mediix —Sydney NSW
- $80,000 - $85,000 a year
- Full-time
- Clinic
- In-person
- Travel reimbursement
- Employee assistance program
Quick Apply
6d

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Inbound Contact Centre Team Leader

Ventia Pty Limited -
Parramatta NSW

Apply Now

Job Details

Full-time

Benefits

Health insurance
Transportation links
Insurance services

Qualifications

Management
Customer service
SAP
Leadership

Full Job Description

reqId: 168441

Category: Administration, Call Centre & Customer Service

Location: Parramatta, New South Wales, 2150

Permanent

Ready to take the next step in your career?

An exciting opportunity is available within the Ventia Operations Centre (VOC) following an internal promotion. We’re seeking an experienced, people-focused Team Leader to lead approximately 15 Customer Service Coordinators across our 24/7 National Contact Centre.

The VOC supports a diverse range of essential services, including schools, defence, social infrastructure, social housing and corporate real estate. Our teams manage customer service, work orders, technical issues, critical incidents, triage, subcontractor coordination, planning and scheduling.

Key Details

Full-time, on-site role in our new Parramatta CBD location, close to Parramatta Train Station.
Monday - Friday, 9am - 5pm, with flexibility around these hours.
The team operates between 6am and 11pm, with some after-hours on-call support required for emergencies.
Must be an Australian Citizen and eligible to obtain NV1 Defence Security Clearance.

Why Join Ventia?

Work across 13 diverse portfolios with plenty of variety.
Opportunity to drive continuous improvement and make a real impact.
Strong career pathways and professional development opportunities.
Supportive, inclusive and high-performing team environment.
Comprehensive onboarding and ongoing training.
Access to VenPerks, including discounts on health insurance, hotels, car hire, retail and more.
Join a leading ASX-listed company.

About the Role

As Team Leader, you’ll oversee the day-to-day performance of your team, ensuring high-quality customer service, effective workload management and strong operational outcomes.

You’ll be responsible for:

Leading, coaching and mentoring a team of approximately 15 Customer Service Coordinators.
Managing daily operations, staffing, coverage and performance.
Acting as the first escalation point for customer and operational issues.
Monitoring KPIs, SLAs, compliance and service delivery.
Managing incidents, escalations, faults and service disruptions.
Supporting continuous improvement and process development.
Managing stakeholder relationships across clients, Ventia and external agencies.
Supporting contingency planning, disaster recovery and post-incident reviews.

About You

You’ll have:

Proven experience leading a team of 15+, ideally in a contact centre or customer service environment.
Strong coaching, mentoring and people-management skills.
Experience working across multiple contracts or business areas, with the ability to quickly understand processes, systems and requirements.
Excellent communication, stakeholder management and problem-solving abilities.
A hands-on, collaborative and accountable leadership style.
The resilience and confidence to manage challenging situations and competing priorities.
Strong customer service and work management skills.
Genesys Pure Cloud and SAP experience will be highly regarded.

About Ventia
As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.

Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.

How to apply
Click the Apply Now button to start the journey to find your further with Ventia.

Position Reference Number: 168441

Apply Now

Refine Your Search

scheduling coordinator jobs in parramatta, nsw

Inbound Contact Centre Team Leader

Assistant Project Manager

Team Assistant

Project Coordinator - Fabrication / Boilermaking

Senior Content Specialist

Events Production Manager, APJ

Project Analyst, A&NZ (Fixed-Term Contract)

Senior Producer

Digital Marketing Specialist

INTEGRATED MANAGER

SABA - Marketing Executive

SABA - Marketing Executive

Senior Speech Pathologist / Team Leader - Community | Sydney Hills District

Production Manager - Joinery Fabrication

Occupational Therapist ( Hybrid/WFH)

Occupational Therapist - Home Based Care | Southern Sydney

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