In-Demand Technical support Jobs in Docklands, Vic

Level 2 IT Support (MSP)
Kairos Recruitment —Melbourne VIC
- $70,000 - $80,000 a year
- Hybrid work
- Work from home
12h
Data Center IT Support Engineer, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Systems Administrator
Accenture —Melbourne VIC
- Full-time
- Azure
- Management
- DevOps
Senior ICT Server Infrastructure Project Engineer (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Quick Apply
5d
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
IT Field Technician
ITECHNOLOGY AUSTRALIA —Victoria Park VIC
- Up to $33.50 an hour
- Full-time
- Software troubleshooting
- In-person
Quick Apply
1h
Desktop Support Officer - Site Lead (Education)
Centorrino Technologies —Deer Park VIC
- $80,000 - $100,000 a year
- Full-time
- Communication skills
Quick Apply
1d
Network Administrator
ARIMGSAS —Melbourne VIC
- $82,000 - $92,000 a year
- Full-time
- Management
- Computer Science
- ERP systems
- Annual leave
- Work from home
Quick Apply
1h
IT Support Technician
Microcel —Glenroy VIC
- Up to $50 an hour
- Part-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
1d

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Level 2 IT Support (MSP)

Kairos Recruitment -
Melbourne VIC

Apply Now

Job Details

$70,000 - $80,000 a year
12 hours ago

Benefits

Work from home

Qualifications

Intune

Full Job Description

Level 2 Technician (MSP)

Melbourne | Hybrid - work from home ~90% of the time, with client visits and team catch-ups in Cremorne and on the Mornington Peninsula

Own the queue, then own your own projects, then pick the area you want to go deep in. Funded certs and a team small enough that the work is genuinely yours.

Kavira IT is a Melbourne MSP looking after IT operations and cyber security for Australian small and medium businesses. Security is where the work starts here rather than something sold on later, and it runs through everything from the first environment review to the day-to-day queue.

Clients sit across professional services, agencies, and growing SMBs, running Microsoft, Google Workspace and Apple environments. The team is small, senior-weighted, and growing. This hire is part of that growth.

The role

This is a capacity hire. The client base has grown, the queue has grown with it, and the team needs someone who can be handed a problem and be trusted to handle it.

The title says Level 2. The bar sits higher than the label. A standard Level 1 to 2 technician will not clear it, and neither will five years at a large MSP doing a narrow slice of the work. Kavira needs the harder combination: two to three years of real MSP exposure, still curious about how things could be done differently, and already working with modern tooling rather than clicking through the same manual process every time.

You will start on the queue and escalations. Within a few months you will be picking up the groundwork on client projects, and from six months you will be running smaller ones yourself, scoping through to delivery. From there the direction is yours. As the business grows, so does the room to become the person the team routes a whole area of work to.

What you'll do

Triage and resolve escalated tickets across Microsoft 365, devices, Entra ID, Intune, and Google Workspace
Diagnose before you escalate, and escalate with a diagnosis rather than a description
Contribute to client security hardening: Conditional Access, Intune rollouts, endpoint compliance
Automate the repeatable work instead of doing it by hand every time
Run smaller client projects end to end, from scoping through to delivery
Support and upskill other technicians as the team grows
Occasional onsite work and client-facing calls

What we're looking for

Two to three years in an MSP environment, with ticketing and client-facing work
Solid working knowledge of Microsoft 365, Entra ID, and Intune. Google Workspace and Unifi networking are a bonus
An automation instinct, and the interest to keep building it
Confidence to send work to a client without someone checking it first
Clear communication, including "I do not know yet, let me come back to you" instead of guessing or going quiet
Self-direction. Nobody is writing you a daily task list
A genuine interest in security. You do not have to be there yet, you just have to want to get there
Melbourne-based with permanent right to work in Australia

What's on offer

$70,000 - $80,000 base + 12% superannuation
Funded certifications and training: Microsoft certs, vendor training through distribution partners, dedicated Microsoft 365 training, and shadowing the senior modern workplace and security engineers
Work from home around 90% of the time. Client visits and team catch-ups in Cremorne and on the Mornington Peninsula
No on-call or after-hours roster
Once the queue is clear and projects are on schedule, your time is your own. Upskill, fix the internal things that always get neglected, or take the dog for a walk
A real path to picking your own field or specialty within one to two years as the business grows
Substandard humour from your co-workers and leadership, free of charge

Worth being straight about the trade-off: growing a business is hard work, and Kavira is not going to pretend otherwise. The room to learn is the upside. The pace is the cost.

How the process works

An intro conversation, a technical interview, then a face-to-face final. Billy calls that last one the beer test!

Apply now - the queue is not going to clear itself.

Apply Now

Refine Your Search

technical support jobs in docklands, vic

Level 2 IT Support (MSP)

Data Center IT Support Engineer, MEL - DCO

Systems Administrator

Senior ICT Server Infrastructure Project Engineer (Australia)

Principal Technical Account Manager (ISV), ANZ Enterprise Support

Senior System Development Engineer, Core Networking (Relocation support available)

IT Field Technician

Desktop Support Officer - Site Lead (Education)

Network Administrator

IT Support Technician

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