In-Demand Technical support Jobs in Docklands, Vic

ICT Customer Support Officer
Melgrand —Thornbury VIC
- $78,000 - $85,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick Apply
5d
Australian Open 2027 Infrastructure Operations Support
Compass Group Australia —Melbourne VIC
- Weekend availability
- Hospitality
- Forklift
- Assembly
Systems Administrator
Thales —Melbourne VIC
- Full-time
- Hybrid work
- Organisational skills
- Time management
- Profit sharing
- Health insurance
IT Systems Support Analyst
Bed Bath N' Table —Melbourne City Centre VIC
- Full-time
- Management
- Customer service
- POS
- Employee assistance program
- Employee discount
4d
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
- Employee stock purchase plan
- Health insurance
Level 2 IT Support (MSP)
Kairos Recruitment —Melbourne VIC
- $70,000 - $80,000 a year
- Hybrid work
- Work from home
19h
Supervisor, Technical Customer Support, Residential Energy
Tesla —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee stock purchase plan
- Health insurance
Senior Desktop Support Analyst
Corrs Chambers Westgarth —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Parental leave
Senior Systems Administrator
Sportsbet —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
- Annual leave
- On-the-job training
5d
Linux Systems Administrator
Leidos —Melbourne VIC
- Full-time
- Leadership
- Annual leave
Technical Services Support
Lely —Truganina VIC
- Full-time
- AutoCAD
- Construction experience
- Communication skills
Food Tech Support
Victorian Government —Melbourne Northern Suburbs VIC
- Part-time
- Communication skills
13d
Senior IT Cluster Specialist
Marriott International, Inc —Docklands VIC
- Full-time
- POS
- Resort
Senior Systems Engineer - Intergrated Product Support (IPS)
World Kinect Corporation —Melbourne VIC
- Full-time
- Management
- Maintenance
- Analysis skills
Data Center IT Support Engineer, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Senior Systems Administrator
Blue IoT —Mulgrave VIC
- Azure
- Microsoft Office
- Administrative experience
Finance Business Applications Specialist - IT
For Purpose Aged Care —Cheltenham VIC
- Remote
- Microsoft Excel
- SQL
- Analysis skills
- Work from home
- Employee assistance program
9d
Systems Administrator
Accenture —Melbourne VIC
- Full-time
- Azure
- Management
- DevOps
Senior ICT Server Infrastructure Project Engineer (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Quick Apply
6d
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree

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technical support jobs near docklands, vic

ICT Customer Support Officer

Melgrand -
Thornbury VIC

Quick Apply

Job Details

Full-time
$78,000 - $85,000 a year
5 days ago

Qualifications

Customer service
Technical support
Communication skills
Help desk

Full Job Description

About the Role

We’re seeking a proactive and customer-focused IT Support Officer to provide reliable, high-quality technical support across Melgrand’s national operations.

In this hands-on role, you’ll be responsible for delivering Level 1–2 IT support, managing helpdesk requests, maintaining IT systems and hardware, and ensuring our teams have the tools and support they need to operate effectively. You’ll play a key role in resolving day-to-day technical issues, supporting business applications, and contributing to a seamless technology experience for all staff.

Main Tasks and Responsibilities

Provide Level 1–2 technical support to users, diagnosing and resolving hardware, software, system and connectivity issues.

Deliver timely, clear, and professional communication to users throughout the support process.

Support core business systems including intranet, workforce management, booking platforms, and ticketing systems.

Manage user accounts, permissions, and access requests in line with internal processes.

Diagnose hardware and peripheral equipment issues and coordinate or undertake the repair, replacement and configuration of terminals, printers, modems and other end-user devices.

Designing and maintaining websites.

Implementing computer networks.

Assist with the configuration and ongoing support of network connectivity and related ICT infrastructure.

Assist with IT projects, system improvements, testing, and rollout activities.

Assess software and hardware requirements and recommend appropriate solutions to resolve user and system issues.

Support onboarding of new staff, including system access, device setup, and induction assistance.

Manage helpdesk requests from initial diagnosis through to resolution or escalation and maintain accurate records of incidents and solutions.

Maintain technical documentation, user guides and records of recurring technical issues and resolutions.

Relevant Qualifications

Qualifications in Information Technology or a related discipline.

Relevant Experience

Relevant experience in ICT Customer Support.

Minimum of 4 years of?relevant work experience in ICT customer support, helpdesk or a related technical support environment.

Demonstrated experience providing Level 1–2 support across hardware, software, applications and end-user devices.

Experience troubleshooting technical issues and supporting business systems and user access.

Relevant Skills

Understanding of basic networking and end-user technology support.

High attention to detail and a structured approach to documentation.

Excellent communication and customer service skills with a user-first mindset.

Strong troubleshooting skills across devices, systems, and applications.

Pay: $78,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technical support jobs in docklands, vic

ICT Customer Support Officer

Australian Open 2027 Infrastructure Operations Support

Systems Administrator

IT Systems Support Analyst

Installer Support, Technical Specialist

Level 2 IT Support (MSP)

Supervisor, Technical Customer Support, Residential Energy

Senior Desktop Support Analyst

Senior Systems Administrator

Linux Systems Administrator

Technical Services Support

Food Tech Support

Senior IT Cluster Specialist

Senior Systems Engineer - Intergrated Product Support (IPS)

Data Center IT Support Engineer, MEL - DCO

Senior Systems Administrator

Finance Business Applications Specialist - IT

Systems Administrator

Senior ICT Server Infrastructure Project Engineer (Australia)

Principal Technical Account Manager (ISV), ANZ Enterprise Support

I want to receive the latest job alert for technical support in docklands, vic

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