Capital Careers is an established Registered Training Organisation that has been delivering vocational education and training since 1997.
We are looking for an energetic, organised and customer-focused Student Services & Administration Coordinator to join our team in Parramatta.
This role would suit an early-career professional with approximately 1–2 years of experience in administration, customer service, education or a similar environment who is looking for a role with variety, responsibility and the opportunity to grow.
Previous RTO experience would be advantageous, but it is not essential. We are particularly interested in finding someone with excellent communication skills, strong attention to detail, initiative and a positive can-do attitude. Training in our RTO systems, processes and compliance requirements will be provided.
About the role
You will be one of the key points of contact for our students throughout their journey with Capital Careers and will support the day-to-day administration of the organisation.
The role combines student services, administration, reception, stakeholder communication and operational support.
Your responsibilities will include:
- Providing professional and friendly support to current and prospective students
- Responding to telephone, email and face-to-face enquiries
- Managing reception and day-to-day administrative activities
- Supporting student enrolments and maintaining accurate student records
- Keeping the student management system accurate and up to date
- Liaising with trainers, students and external stakeholders
- Following up students and outstanding administrative requirements
- Assisting with course administration, documentation and compliance activities
- Supporting efficient administrative systems and processes
- Assisting the organisation to maintain compliance with the Standards for RTOs 2025
- Supporting social media and general marketing activities where required
- Identifying opportunities to improve administrative processes
- Undertaking other administration and operational duties as required
About you
We are looking for someone who:
- Has approximately 1–2 years of experience in administration, customer service or a similar role
- Has excellent verbal and written communication skills
- Is confident communicating with students, customers and colleagues
- Is professional, reliable and well presented
- Has strong attention to detail
- Is organised and able to manage multiple priorities
- Has good time-management skills and can meet deadlines
- Is comfortable using technology and learning new systems
- Has good Microsoft Office skills
- Takes ownership of tasks and follows them through to completion
- Enjoys solving problems and improving the way things are done
- Has a positive, practical and can-do attitude
- Can work both independently and as part of a small team
- Has a genuine commitment to providing excellent customer service
Desirable
Experience in any of the following would be advantageous, but is not essential:
- Registered Training Organisations or education providers
- Student administration
- Customer service
- CRM or student management systems
- Social media platforms
- Education or training compliance
Why join Capital Careers?
Capital Careers has been delivering vocational education and training for over 29 years.
This is not simply a reception position. The successful candidate will have the opportunity to learn different areas of an education business and develop skills across student services, administration, systems, operations and compliance.
For the right person, there is an opportunity to take on greater responsibility as the organisation continues to grow and improve its systems.
Application Question(s):
- How many years of administration, customer service or similar experience do you have?
- Are you able to work full-time from our Parramatta office?
- Do you have unrestricted or suitable Australian work rights for this full-time position?
- Please briefly describe a role where you were responsible for communicating with customers, students or clients.
- Why does this position interest you?
Work Location: In person
