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Works Coordinator

Service Stream -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience

Full Job Description

Primary Location

VIC - Melbourne - 655 Collins St

Job Description Summary

Service Stream’s Utilities division are currently seeking a Works Coordinator to join our growing Network Services sub-division.

About the Role

Service Stream’s Utilities division are currently seeking a Works Coordinator to join our growing team in Advanced Metering.

Nature of position: Permanent / Full time

Location: Collins Street, Melbourne

Reporting Line: Scheduling & Performance Manager

Key Responsibilities

Coordinate and drive field staff productivity to ensure all work orders are handled end-to-end and within regulatory time frames
Facilitate and manage all aspects of workforce scheduling, triage, planning and allocation using Excel and other relevant systems
Conduct outbound scripted calls with customers to obtain explicit informed consent, and coordinate calls with building managers to arrange technician access
Coordinate all inductions, pre‑approvals, and any additional requirements requested by the customer
Identify and consolidate data from the client in order to plan and allocate work orders
Maintain an organized and up‑to‑date database documenting all administrative tasks performed
Maintain field resource leave requests to ensure adequate resourcing
Attend weekly stakeholder and client meetings to deliver comprehensive scheduling progress reports
Working efficiently with Service Stream and client systems and databases
Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer
Undertake and complete any other duties as requested by the Scheduling & Performance Manager
Strong focus on problem solving, compliance and servicing the client’s expectations

Skills and Experience

Minimum 12 months in a Customer Service, Scheduling or Technical Support role is essential
Competencies in MS Office suite: Word, Excel, Outlook is essential
Basic technical knowledge of Electrical Metering work is an advantage
Excellent organisational and administration skills
High level attention to detail

About Us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.

Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.

Department

Field Services

How to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.

Apply Now

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