In-Demand It support Jobs in Docklands, Vic

Principal Technical Support Engineer
Rocket Software —Melbourne VIC
- Full-time
- Customer service
- Research
- AI
IT Support Technician
Microcel —Glenroy VIC
- Up to $50 an hour
- Part-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
5d
End User Technical Support Consultant
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- No degree
11h
Oracle Service Desk Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Management
- Customer service
- ERP systems
11h
ICT Product Manager: Digital Evidence Management Systems
Victoria Police —Melbourne City Centre VIC
- Full-time
- Agile
- Leadership
- Communication skills
1d
Classroom Teacher (ICT Specialist)
Victorian Government —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Typing
8d
ICT Product Specialist
Victoria Police —Melbourne City Centre VIC
- Full-time
- Organisational skills
9d
Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
Senior Systems Administrator
Blue IoT —Mulgrave VIC
- Azure
- Microsoft Office
- Administrative experience
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
Food Tech Support
Victorian Government —Melbourne Northern Suburbs VIC
- Part-time
- Communication skills
6d
Supervisor, Technical Customer Support, Residential Energy
Tesla —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Technical Services Support
Lely —Truganina VIC
- Full-time
- AutoCAD
- Construction experience
- Communication skills
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
8d
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
13d
Technical Support Specialist (TSS) – Dairy Automation
Lely —Truganina VIC
- Full-time
- Electrical experience
- Communication skills
ICT and SCADA Engineer
Hatch —Melbourne VIC
Quick Apply
IT Service Desk Team Leader
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Health insurance
- Parental leave
Quick Apply
13h

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Principal Technical Support Engineer
Rocket Software —Melbourne VIC
The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in…
IT Support Technician
Microcel —Port Melbourne VIC
The candidate will need to have a current ABN (Australian Business Number). Demonstrates the ability to plan and run ICT professional development sessions and…
Up to $50 an hour
Quick Apply
1d

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Principal Technical Support Engineer

Rocket Software -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

DB2
Customer service
Microsoft SQL Server
Research
Technical support
CICS
Product development
LDAP
Web services
AI
Communication skills
MySQL

Full Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Principal Technical Support Engineer provides technical direction and leadership in the support, development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permeant solutions. The Engineer will act as the technical subject matter expert on multiple products.

This role requires highly skilled and professional engineer to provide technical support to our enterprise customers using our COBOL and Enterprise solutions. The engineer will acquire in-depth knowledge of our products and deliver the best advice to our customers' issues. The engineer must be a good team player, willing to learn and share knowledge. The engineer will work with Development and Product Management to address product defects and enhancement requests. The engineer will also work with Sales, PreSales and Professional Services to address any concerns and thus the facilitating closure of sales and services.

Overview:

Customers run their most critical applications, often modernized from mainframe environments, on Enterprise Server. These systems power essential business operations and must be available around the clock. Because of this, our customers rely on us for fast, expert, 24x7 support to keep their mission critical workloads running smoothly. When a Severity 1 issue occurs, they expect immediate and effective action to protect their business, and we are the team they trust to deliver it.

Key Responsibilities:

Customer Support & Issue Resolution

Deliver advanced technical support across the Enterprise Server, Enterprise Developer, and Visual COBOL product families.
Lead customer calls and troubleshooting sessions for production and Severity 1 issues.
Validate the customer’s environment, error messages, and impact statements to accurately assess the issue.
Independently reproduce, analyse, and resolve complex and urgent technical problems.
Research solutions using internal documentation, knowledge bases, and diagnostic tools.
Develop reproducible test cases and submit high‑quality defect reports to R&D when required.
Recommend, prepare, and implement effective solutions to restore service.
Act as an escalation point for critical incidents and guide customers through resolution.

Customer Engagement & Communication

Set clear expectations with customers and ensure they understand the status and next steps.
Serve as a designated technical contact for strategic customers when required.
Lead customer escalation meetings with confidence and clarity.
Provide clear, concise communication in both written and verbal form.

Collaboration & Knowledge Sharing

Work closely with Product Development Managers and Engineering teams on product issues and enhancements.
Contribute technical articles, troubleshooting guides, and other content to the Knowledge Repository.
Regularly support and contribute to internal training initiatives.
Mentor, coach, and support other Support Engineers across all levels.
Organize and facilitate team sessions when cross‑functional support is needed.

Leadership & Continuous Improvement

Lead internal or cross‑functional projects as assigned, occasionally acting as a team or project lead.
Continuously expand your expertise across Rocket Software products through self‑directed learning.
Support weekend on‑call rotations on an as‑needed basis.

Required Qualifications & Experience:

Technical Expertise

Solid hands-on experience with programming languages such as COBOL, PL/I, C/C++ and Java
Strong working knowledge of relational database technologies: DB2, SQL Server, MySQL, Oracle.
Proficient with operating systems including Windows and UNIX/Linux.
Experience with mainframe technologies such as CICS, JCL/JES, IMS.
Understanding of security concepts for securing systems and network communication.
Working knowledge of Message Queues, Web Services, and LDAP.
Ability to diagnose and resolve network connectivity issues.

Professional Skills

Excellent written and verbal communication skills with strong customer service instincts.
Exceptional analytical and problem‑solving abilities, with the ability to identify root causes and define corrective actions.
Strong presentation and stakeholder management skills.
Able to remain calm and effective under pressure, particularly during customer outages or high‑impact scenarios.

#LI-Remote

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply Now

Refine Your Search

it support jobs in docklands, vic

Principal Technical Support Engineer

IT Support Technician

End User Technical Support Consultant

Oracle Service Desk Officer

ICT Product Manager: Digital Evidence Management Systems

Classroom Teacher (ICT Specialist)

ICT Product Specialist

Customer Service Desk Lead (Technical)

Senior Systems Administrator

Senior System Development Engineer, Core Networking (Relocation support available)

Food Tech Support

Supervisor, Technical Customer Support, Residential Energy

Technical Services Support

Installer Support, Technical Specialist

Principal Technical Account Manager (ISV), ANZ Enterprise Support

Technical Support Specialist (TSS) – Dairy Automation

ICT and SCADA Engineer

IT Service Desk Team Leader

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