In-Demand Systems / process analyst Jobs in Queensland

Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
Risk Control Analyst, Card & ATO Risk
Binance —Brisbane QLD
- Full-time
- Remote
- Bilingual
- Data analysis skills
- SQL
Quick Apply
11d
IT Support Officer - Broadbeach, QLD
Ignite —Broadbeach QLD
- Full-time
- Computer Science
- Customer service
- Bachelor's degree
4d
Senior Analyst (Energy/Techno-economics/Decarbonisation)
AECOM —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- Engineering
- Bachelor's degree
- Health insurance
- Parental leave
Consultant GIS Analyst
Onterris —Brisbane QLD
- Full-time
- SQL
Casual Transcriber
Epiq Systems, Inc. —Brisbane QLD
- Part-time
- Administrative experience
- Senior Secondary Certificate of Education
- No degree
Senior Test Analyst- D365 Finance & Supply Chain
KJR —Brisbane QLD
- Azure
- Management
- Computer Science
3d
UC Technical Specialist
Auto & General Holdings —North Lakes QLD
- Analysis skills
- Scripting
- APIs
- Parental leave
- Gym membership
Quick Apply
Project Lead
Avanade —Brisbane QLD
- Azure
- ERP systems
- Conflict management
14d
Cost Analyst | Infrastructure
Turner & Townsend —Gold Coast QLD
- Full-time
- Management
- Engineering
- Microsoft Office
Quick Apply
Google Data Engineer - GCP
NCS Australia —Brisbane QLD
- Full-time
- Hybrid work
- Parental leave
Quick Apply
Casual Transcript Co-Ordinator
Epiq Systems, Inc. —Brisbane QLD
- Part-time
- Administrative experience
- Senior Secondary Certificate of Education
- No degree
AI Build Lead
Future Secure AI —Brisbane QLD
- Analysis skills
- Product management
- APIs
Quick Apply
Security Operations Engineer
Brennan IT —Brisbane QLD
- Full-time
- Azure
- Management
- AWS
6d
Payroll Integrity and Assurance Analyst
Queensland Government —Gold Coast QLD
- Customer service
1d
Commercial Analyst, East
Freo Group Pty Ltd —Hendra QLD
- Full-time
- Microsoft Excel
- ERP systems
- Finance
- Work from home
- Employee discount
Quick Apply
9d
Senior Tax Analyst
Klohn Crippen Berger —Brisbane QLD
- Hybrid work
- Microsoft Excel
- ERP systems
- Microsoft Office
- Parental leave
Quick Apply
2d
Senior UX/UI Designer
Auto & General Holdings —Toowong QLD
- In-person
- AI
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Senior Cybersecurity Incident Responder
Datacom —Brisbane QLD
- Full-time
- Hybrid work
- Scripting
Quick Apply
Senior Management Accountant
Aurizon —Brisbane QLD
- Full-time
- Finance
- Budgeting
- Accounting
- Health insurance
- Parental leave

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Service Desk Analyst

Brennan IT -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time

Qualifications

Knowledge management
Azure
Management
Computer Science
Certificate IV
Microsoft Office
Network protocols
ServiceNow
Citrix
Information Technology

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
We are looking for an experienced Service Desk Analyst to join our friendly and high-performing team in Brisbane. This role will require the candidate to be onsite at the client site up to 3 days a week. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers.

This role may require you to work on a shift basis for 7.6 hours a day (excluding breaks) between the hours of 7:00am – 7:30pm (Sydney time) and be able to work one weekend day a month (on average), on a rotating basis.

Being an Australian Citizen is beneficial for NV1 Clearance later down the line but for this particular role, it is not required.

Key Responsibilities:

As the first point of client contact, deliver outstanding first-level customer support for client contacts, principally by phone, email and live chat
Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised
Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensure appropriate levels of customer communication are provided
Attempt to resolve the issue or request at the first point of contact, and when not possible, follow best-practice to escalate the ticket to the next level of support
Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided.
Use the knowledge articles in Brennan’s Knowledge Management System (BIKI) to help progress issues or requests, identifying and escalating when any knowledge gaps exist
Help create and update knowledge articles in Brennan’s Knowledge Management System (BIKI) when the need is identified

What skills and experience you bring:

12-18 months' experience in a Service Desk role or three years' in a customer support-focused position.
Degree-educated, preferably in Information Technology or Computer Science, or a Certificate IV qualification
Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites including Office 365
Candidates who are NV1 cleared or have the willingness to obtain NV1 Security Clearance are highly desirable.

Technical skills in all or some of the areas below:

Windows 10/11 User Interface
Office365 Administration and 'How Do I?' queries
Email / Exchange Configuration & Troubleshooting
Azure Administration
Hardware Support - CPUs, RAM, and Motherboards
Monitors & Peripherals - Installation, Connectivity & Configuration
Computer Peripherals - Interfaces, Cables & Connectors
Printer Installation, Configuration & Troubleshooting
Networking & Connectivity
Network Protocols & Devices
Mobile Devices
Storage Devices & Media

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

systems / process analyst jobs in queensland

Service Desk Analyst

Risk Control Analyst, Card & ATO Risk

IT Support Officer - Broadbeach, QLD

Senior Analyst (Energy/Techno-economics/Decarbonisation)

Consultant GIS Analyst

Casual Transcriber

Senior Test Analyst- D365 Finance & Supply Chain

UC Technical Specialist

Project Lead

Cost Analyst | Infrastructure

Google Data Engineer - GCP

Casual Transcript Co-Ordinator

AI Build Lead

Security Operations Engineer

Payroll Integrity and Assurance Analyst

Commercial Analyst, East

Senior Tax Analyst

Senior UX/UI Designer

Senior Cybersecurity Incident Responder

Senior Management Accountant

I want to receive the latest job alert for systems / process analyst in queensland

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