In-Demand Accessibility consultant Jobs in Victoria

Change Management Consultant, Scams
AFCA —Melbourne VIC
- Contract
- Hybrid work
- Communication skills
- Annual leave
- Parental leave
Quick Apply
10d
Learning Designer
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
3d
Delivery Consultant (People & Culture)
NAB —Melbourne City Centre VIC
- Full-time
- Human resources
- Communication skills
- Office experience
5d
Talent Acquisition Officer
Independence Australia —Melbourne VIC
- Full-time
- Hybrid work
- Administrative experience
- Recruiting
- Communication skills
- Free parking
3d
BPO Support Consultant
Sourceo —Melbourne VIC
- Full-time
- Microsoft Excel
- Leadership
- Communication skills
- Parental leave
3d
Specialist Care Consultant
Sourceo —Melbourne VIC
- Weekend availability
- Case management
- Communication skills
- Negotiation
- Parental leave
- Employee discount
3d
BPO Support Consultant
Optus —Melbourne VIC
- Microsoft Excel
- Leadership
- Communication skills
- Parental leave
10d
Retail Consultant, Doncaster
Optus —Doncaster VIC
- $35 an hour
Customer Engagement Team Lead
nib Group —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Health insurance
- Work from home
3d
Retail Consultant, Southland
Sourceo —Cheltenham VIC
- $35 an hour
- Full-time
3d
Senior Mental Health Clinician - CYCT
Austin Health —Heidelberg VIC
- Part-time
- Experience working with children
- Communication skills
- Time management
- Health insurance
11d
Aesop Assistant Store Manager | QV | Full Time
l'Oréal —Melbourne VIC
- Full-time
- Management
- Merchandising
- Food service experience
- Opportunities for advancement
Quick Apply
13d
Banking Consultants across Hunter & Newcastle NSW
ANZ Banking Group —Hamilton VIC
- Part-time
- Communication skills
4d
Aesop Store Manager | South Yarra | Full Time
l'Oréal —South Yarra VIC
- Full-time
- Hospitality
- Management
- Merchandising
- Opportunities for advancement
Quick Apply
13d
Retail Consultant, Armadale
Sourceo —Armadale VIC
- $35 an hour
- Full-time
3d
Telstra Retail: Full Time Customer Service & Sales Consultant – Melbourne Flagship Store
Telstra —Melbourne VIC
- $71,330 a year
- Full-time
- Customer service
Telstra Retail: Part Time Customer Service & Sales Consultant – Melbourne Flagship Store
Telstra Business Technology Centre Perth South —Melbourne VIC
- $33.33 an hour
- Part-time
- Customer service
Telstra Retail: Full Time Customer Service & Sales Consultant – Melbourne Flagship Store
Sourceo —Melbourne VIC
- $71,330 a year
- Full-time
- Customer service
3d
Telstra Retail: Part Time Customer Service & Sales Consultant – Melbourne Flagship Store
Sourceo —Melbourne VIC
- $33.33 an hour
- Part-time
- Customer service
3d
Telstra Retail: Full Time Customer Service & Sales Consultant – Melbourne Flagship Store
Telstra Business Technology Centre Perth South —Melbourne VIC
- $71,330 a year
- Full-time
- Customer service

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Change Management Consultant, Scams

AFCA -
Melbourne VIC

Quick Apply

Job Details

Contract
10 days ago

Benefits

Annual leave
Parental leave
Salary packaging

Qualifications

PCI
Communication skills

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

Working closely with the Change Lead, you’ll support the planning, execution and embedding of change activities across all stages of AFCA’s Scams EDR (external dispute resolution) program. You’ll assess impacts, engage with stakeholders, build readiness, and help ensure AFCA staff and members can confidently adopt new processes, technology and ways of working for the program.

This is a hands‑on, dynamic role where you will facilitate engagement, analyse risks, support communication and training efforts. We're seeking someone with experience in change delivery who's confident working across complex and cross-functional environments.

This role is initially a max-term contract until end June 2027.

Typically, in this role you will:

Conduct change impact assessments across program outcomes, identifying who is impacted and how.
Develop clear, structured change plans that outline activities, timings and support needed for successful adoption.
Facilitate engagement sessions and workshops, ensuring concerns are heard and feedback shapes program delivery.
Build strong relationships with stakeholders across the business.
Partner with the Senior Training Consultant and Communications Adviser to align all change, training and communication interventions.
Analyse change adoption trends and report on effectiveness, providing insights to improve uptake and user experience.
Ensure all change touchpoints communication, training, engagement and support are cohesive and connected for AFCA staff and members.

Qualifications

Extensive experience delivering change management activities across transformational change initiatives.
Experience in delivering end-to-end change management plans, covering stakeholder engagement, communications, training, and readiness.
Understanding of PROSCI, PCI or similar change management methodologies.
Solid analytical and problem-solving abilities, with a focus on interpreting data to support change initiatives.
Excellent stakeholder engagement/management skills.
Strong verbal and written communication skills, with the ability to convey information clearly and effectively to various audiences.
Ability to establish and maintain strong relationships and the ability to work effectively at all levels in an organisation.
Proven experience in working to project deadlines.

Additional Information

BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
Employer of Choice Public Sector and NFP – Australian HR Awards 2023
Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
Financial benefits – Not-for-profit salary packaging to boost take-home pay.
Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.

Quick Apply

Refine Your Search

accessibility consultant jobs in victoria

Change Management Consultant, Scams

Learning Designer

Delivery Consultant (People & Culture)

Talent Acquisition Officer

BPO Support Consultant

Specialist Care Consultant

BPO Support Consultant

Retail Consultant, Doncaster

Customer Engagement Team Lead

Retail Consultant, Southland

Senior Mental Health Clinician - CYCT

Aesop Assistant Store Manager | QV | Full Time

Banking Consultants across Hunter & Newcastle NSW

Aesop Store Manager | South Yarra | Full Time

Retail Consultant, Armadale

Telstra Retail: Full Time Customer Service & Sales Consultant – Melbourne Flagship Store

Telstra Retail: Part Time Customer Service & Sales Consultant – Melbourne Flagship Store

Telstra Retail: Full Time Customer Service & Sales Consultant – Melbourne Flagship Store

Telstra Retail: Part Time Customer Service & Sales Consultant – Melbourne Flagship Store

Telstra Retail: Full Time Customer Service & Sales Consultant – Melbourne Flagship Store

I want to receive the latest job alert for accessibility consultant in victoria

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