Telstra Retail: Full Time Customer Service & Sales Consultant – Melbourne Flagship Store
As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.
Our Melbourne Flagship Store showcases the very best of Telstra - our latest technology, personalised customer experiences and a team passionate about helping people connect.
Whether you’re already experienced in retail or looking for an opportunity to build your career, we’ll give you the support, learning and tools to thrive.
At Telstra Retail, connection is at the centre of everything we do. Connecting customers to technology, communities to possibilities, and our people to meaningful careers.
We support flexibility and choice. With working arrangements, leave options and benefits designed to fit different stages of life, you’ll be backed to find the right balance between work and what matters outside of it.
Belonging shapes our team culture. You’ll be part of a supportive, inclusive environment where people look out for each other and every contribution is valued. We welcome people from all backgrounds and experiences and are committed to creating a place where everyone feels they belong.
Technology brings our work to life. From the latest devices to industry ‑ leading networks, you’ll help customers experience technology in ways that genuinely make a difference, supported by the tools and training you need to succeed.
Opportunity is everywhere. Whether you’re building new skills, exploring different career pathways or growing within retail and beyond, we support your development through learning, recognition and clear progression.
*Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays. *12% superannuation included
Whether you're already experienced in retail or looking for a new opportunity, we'll give you the support, learning and tools to thrive. You don't need to know everything about technology on day one — we can teach you that.
· Love connecting with people and creating great experiences.
· Are curious and enjoy finding solutions.
· Feel motivated by goals and enjoy working in a sales environment.
· Are comfortable in a fast-paced, customer-facing environment.
· Bring energy, resilience and a positive approach.
· Enjoy learning and want to keep developing your skills.
Previous customer service or retail experience is great, but it’s not essential. If you bring the right attitude and enthusiasm, we’d love to hear from you.
Who we are:
From powering Australia to reaching the world, Telstra is built on connection and the people who make it possible. With leading tech, bold ambition and the best network, this is where you can define what’s next. For you. For everyone. Because when you thrive, so does the future.
Here, you’re part of a team that connects communities, brings technology to life and supports each other every step of the way. We welcome people from all backgrounds and experiences and are committed to creating a place where everyone feels valued, included and able to define their possible. You don’t need to tick every box to apply. If this role excites you, we’d love to hear from you.
Here, you’re not just doing a job, you’re building confidence, connection and a future you can be proud of. This is where you can Define Your Possible.
We can’t wait to see what you’ll bring.
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We use HireVue as part of our recruitment process, giving you the flexibility to complete your video interview at a time that suits you. As part of your application, you may receive communications from +61 440 135 548 (Australia) or +1 (623) 400-7726 (Philippines and India). By applying, you acknowledge that Telstra uses AI-assisted tools to support candidate matching and recruitment processes. All hiring decisions remain human-led. If you need support, email us at [email protected] , or call 03 8519 0699 and leave a message, noting your preferred method of contact (can be via your Disability Employment Services provider). Please note only enquiries related to adjustments, disability and accessibility will be answered via this email address.
