In-Demand Support analyst Jobs in Western Australia

Project Lead
Avanade —Perth WA
- Azure
- ERP systems
- Conflict management
11d
GIS Analyst - 12 Month Fixed Term
ATCO Gas Australia —Jandakot WA
- Contract
- AutoCAD
- CAD
- Administrative experience
.NET Integration Developer
Link Group —Perth WA
- Hybrid work
- Azure
- Oracle
- Analysis skills
- Parental leave
- Employee assistance program
Full Time • On-Site
Cashfree Payments —Success WA
- Full-time
- Microsoft Excel
- Salesforce
- Master's degree
13d
Finance Operations Analyst
Compass Group Australia —Perth WA
- Full-time
- Hybrid work
- Analysis skills
GIS Analyst - Part Time Fixed Term
ATCO Gas Australia —Jandakot WA
- Contract
- AutoCAD
- CAD
- Administrative experience
GIS Analyst - Part Time Fixed Term
ATCO Gas —Jandakot WA
- Contract
- AutoCAD
- CAD
- Administrative experience
Quick Apply
Full Stack Technical Lead - Manager
EY —Perth WA
- Azure
- DevOps
- Systems design
- Parental leave
Partners in Performance - Manager
Accenture —Perth WA
- Full-time
- Engineering
- Master's degree
- Analysis skills
Senior Analyst
RSM —Perth WA
- Full-time
- Research
- Master's degree
- Bachelor's degree
Relationship Executive - Healthcare
Commonwealth Bank —Perth WA
- Full-time
- Negotiation
3d
Penetration Tester / Security Engineer
Red Piranha —Perth WA
- Management
- Customer service
- Administrative experience
Regional Director - Perth
Info-Tech Research Group Pty Ltd —Perth WA
- Hybrid work
- CRM software
- Sales
- Salesforce
Quick Apply
Oil Condition Fluid Analyst
SGS —Perth Airport WA
- Full-time
- Engineering
- Maintenance
- Parental leave
Quick Apply
GIS Analyst - 12 Month Fixed Term
ATCO Gas —Jandakot WA
- Contract
- AutoCAD
- CAD
- Administrative experience
Quick Apply
Program Finance Analyst - Controls
L3Harris Technologies —Fremantle WA
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Health insurance
Manager, Business Transformation
Sia —Perth WA
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Quick Apply
Data Engineer Consultant/Senior Consultant (Fabric, Power BI)
Avanade —Perth WA
- Azure
- DevOps
- SQL
Mechanical Fluid Analyst
WesTrac —Guildford WA
- Monday to Friday
- Management
- Customer service
- Laboratory experience
- Employee stock purchase plan
- Parental leave
3d
Manager - Health & Business Transformation
Sia —Perth WA
- Full-time
- Management
Quick Apply

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Project Lead

Avanade -
Perth WA

Apply Now

Job Details

11 days ago

Qualifications

ITIL Foundation
Power BI
Azure
ERP systems
Microsoft Dynamics 365
Conflict management
Certified Scrum Master
Agile
PMI Certification
Communication skills
Pre-sales
Negotiation
PRINCE2 Certification

Full Job Description

Job Description

Summary

We are seeking an experienced Microsoft- focussed Delivery Lead to lead system integration projects from mobilisation through completion. The role is accountable for client outcomes, delivery performance, commercial control and stakeholder confidence across projects involving multidisciplinary, distributed and third-party teams.

The ideal candidate is a consulting-focused delivery professional with strong general project and program delivery skills. They will combine structured governance with practical leadership, sound commercial judgement and the ability to manage scope, contracts, financials, risk, quality and client expectations. Experience delivering Microsoft Dynamics 365 CRM or ERP solutions is desirable but not essential.

Key Responsibilities

End-to-End Delivery Leadership

Own delivery outcomes across scope, schedule, budget, quality, risk, dependencies and benefits.

Mobilise engagements by translating contractual commitments into an integrated delivery plan, governance model, resource plan and delivery controls.

Establish clear roles, decision rights, escalation paths, milestones, acceptance criteria and reporting expectations.

Lead Agile, Hybrid or Waterfall delivery approaches appropriate to the engagement.

Maintain an integrated view of workstreams, critical path, dependencies, client obligations and delivery readiness.

Drive timely decisions, resolve delivery blockers and intervene early when performance varies from plan.

Lead delivery through discovery, design, build, test, deployment, transition and closure, as applicable.

Ensure lessons learned, handover activities and closure obligations are completed.

Project Management

Build trusted client relationships and act as the principal delivery contact for senior stakeholders.

Facilitate discovery workshops, governance forums, steering committees, planning sessions and executive reviews.

Translate business objectives and consulting recommendations into achievable delivery outcomes.

Provide clear, evidence-based advice on priorities, trade-offs, delivery options and impacts.

Challenge assumptions constructively and help clients make informed decisions.

Align business, functional and technical stakeholders around scope, outcomes and delivery priorities.

Communicate complex delivery matters clearly to executive and non-technical audiences.

Identify opportunities to improve client outcomes, extend value or support follow-on work without compromising current delivery commitments.

Manage difficult conversations professionally, including delays, scope pressure, quality concerns and unmet client obligations.

Contract Management

Review and understand the contract, Statement of Work, assumptions, exclusions, dependencies, deliverables, acceptance criteria and client obligations.

Translate contractual commitments into delivery controls, work plans and traceable acceptance arrangements.

Maintain alignment between contracted scope, the delivery backlog, solution design, schedule, resourcing and financial forecasts.

Monitor client and supplier obligations and address late, incomplete or changed inputs before they affect delivery.

Identify scope gaps, ambiguity, relief events and contractual risks early and escalate them appropriately.

Lead change control by assessing impacts to scope, schedule, cost, resources, quality and benefits.

Prepare change requests and support commercial negotiations with account, legal and commercial stakeholders.

Prevent uncontrolled scope growth and ensure additional effort is formally assessed and approved before commitment.

Manage deliverable submission, review, acceptance, rejection and remediation in accordance with the contract.

Maintain appropriate documentation and evidence to support contractual and commercial decisions.

Commercial Management

Own project budgets, forecasts, revenue, cost, margin and financial performance.

Monitor sold-versus-delivered performance, burn rate, effort, resource utilisation and estimate-to-complete.

Reconcile the delivery plan, staffing model and financial forecast regularly.

Identify margin erosion, unplanned effort or forecast variance early and implement corrective action.

Validate time, expenses, milestones and invoicing inputs.

Work with account and commercial leaders to manage contractual exposure, change requests and recovery plans.

Balance customer outcomes with responsible commercial decision-making.

Contribute to proposals, estimates, delivery models, Statements of Work and pre-sales reviews.

Support delivery readiness and solution-to-delivery handover before commitments are made to clients.

Governance

Establish fit-for-purpose governance that supports timely decisions rather than administrative reporting.

Maintain and actively manage risks, issues, assumptions, dependencies, decisions and actions.

Produce concise status reporting focused on outcomes, variance, decisions, customer impact and required intervention.

Escalate bad news early, with clear facts, impacts, options and recommendations.

Define quality gates, review points and acceptance evidence across the lifecycle.

Ensure deliverables meet contractual requirements, agreed acceptance criteria and professional quality standards.

Coordinate independent assurance or quality reviews where required and drive resulting corrective actions.

Maintain delivery compliance with organisational methods, policies, security requirements and client governance.

Protect delivery evidence, approvals and decision records.

Stakeholde r Management

Act as the primary delivery interface for client sponsors, executives and governance forums.

Set and manage realistic expectations regarding scope, timing, cost, quality and client dependencies.

Build alignment across client, account, practice, vendor and delivery stakeholders.

Prepare and lead steering committee discussions, presenting a clear view of status, decisions, risks and recovery actions.

Tailor communications to executive, business, functional and technical audiences.

Maintain stakeholder confidence through transparency, consistency and follow-through.

Manage escalations calmly and coordinate an agreed response across the engagement leadership team.

Team and Resource Leadership

Lead cross-functional teams including architects, consultants, developers, engineers, business analysts, testers, change specialists and project support.

Coordinate onshore, offshore, nearshore, client and third-party contributors.

Establish team ways of working, delivery rhythms, accountability and collaboration expectations.

Manage resource demand, capacity, onboarding, performance and role clarity.

Create an inclusive environment where risks and concerns can be raised early.

Coach workstream leads and project team members in delivery disciplines and client engagement.

Hold individuals and teams accountable for commitments while supporting resolution of impediments.

Promote continuous improvement, reusable assets and efficient delivery practices.

Business Applications Delivery

The Delivery Lead may lead engagements involving enterprise business applications, integration, data, cloud, security, workplace or digital transformation solutions.

Experience with the following is desirable:

Microsoft Dynamics 365 Customer Engagement / CRM.

Microsoft Dynamics 365 Finance and Operations / ERP.

Power Platform, Dataverse and Power BI.

Business process transformation, fit-gap analysis and requirements traceability.

Data migration, integration, testing, deployment, cutover and hypercare .

Azure DevOps or comparable backlog and work-management tooling.

Multi-vendor or systems-integration programs.

The Delivery Lead is not expected to be the solution architect but must be able to understand delivery implications, challenge plans and facilitate informed decisions with functional and technical leaders.

Qualification

Required Qualifications and Experience

Significant experience leading enterprise consulting, technology or business transformation engagements.

Demonstrated accountability for project scope, schedule, budget, risk, quality and client outcomes.

Strong understanding of consulting delivery, governance and professional services environments.

Experience managing contracts, Statements of Work, deliverables, assumptions, client obligations and change control.

Strong commercial and financial management capability, including forecasting, margin management and estimate-to-complete.

Experience leading multidisciplinary and distributed teams.

Strong stakeholder management, facilitation, negotiation and executive communication skills.

Demonstrated ability to manage ambiguity, resolve conflict and recover challenged delivery.

Working knowledge of Agile, Hybrid and Waterfall delivery approaches.

Experience with enterprise project planning, RAID management, resource management and governance reporting.

Strong written communication and the ability to produce clear executive-level materials.

Desirable Experience

Delivery experience across Microsoft technology or enterprise business applications.

Microsoft Dynamics 365 CRM / Customer Engagement implementation experience.

Microsoft Dynamics 365 Finance and Operations / ERP implementation experience.

Experience delivering Power Platform, data, integration or cloud-enabled transformation.

Experience working for a consulting organisation , systems integrator or Microsoft partner.

Experience with complex fixed-price, time-and- materials or outcome-based engagements.

Experience supporting proposals, estimates, solution reviews and pre-sales activities.

Experience managing third-party vendors, offshore teams or multi-partner delivery models.

Preferred Certifications

Delivery and Project Management

PMP.

PRINCE2 Practitioner.

Certified ScrumMaster or equivalent Agile certification.

PMI-ACP or equivalent.

ITIL Foundation or higher.

Relevant delivery leadership or professional services certification.

Microsoft

Microsoft certifications are desirable rather than mandatory and may include:

Dynamics 365 Fundamentals (CRM).

Dynamics 365 Fundamentals (ERP).

Power Platform Fundamentals.

Azure Fundamentals.

Other role-relevant Microsoft certifications.

Apply Now

Refine Your Search

support analyst jobs in western australia

Project Lead

GIS Analyst - 12 Month Fixed Term

.NET Integration Developer

Full Time • On-Site

Finance Operations Analyst

GIS Analyst - Part Time Fixed Term

GIS Analyst - Part Time Fixed Term

Full Stack Technical Lead - Manager

Partners in Performance - Manager

Senior Analyst

Relationship Executive - Healthcare

Penetration Tester / Security Engineer

Regional Director - Perth

Oil Condition Fluid Analyst

GIS Analyst - 12 Month Fixed Term

Program Finance Analyst - Controls

Manager, Business Transformation

Data Engineer Consultant/Senior Consultant (Fabric, Power BI)

Mechanical Fluid Analyst

Manager - Health & Business Transformation

I want to receive the latest job alert for support analyst in western australia

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