Overview
The Application Support Analyst will provide IT support related to the MUFG Pension & Market Services business applications and interfaces. This includes diagnosis, resolution, root cause analysis of issues, identify and document problem workarounds, develop solutions and provide support for scheduled release upgrades and deployments. You will also ensure service requests are appropriately actioned according to service levels and performance targets. You will provide application support to core business application environments to ensure 24x7 availability.
You must have previous experience supporting large complex application environments in financial services industry. Experience supporting multiple critical business Applications running on JBoss, Apache TomEE and IIS, RDBMS including Oracle and SQL Server and Linux knowledge is essential.
Permanent Role
Based in Parramatta only
Key Accountabilities and main responsibilities
Strategic Focus
- Drive innovation and process improvements using new concepts
- Assist with the transition to cloud from a application perspective.
- Identify, collect requirements, develop workflows to automate Application support processes
- Analyse, develop and implement process to secure, reduce downtime and optimise application performance
Operational Management
- Liaise with the appropriate stakeholders across the MUFG Pension & Market Services to support Enterprise business applications and associated integrated system environment solutions
- Troubleshooting, Investigating and resolving technical issues related to IT application systems and interfaces
- Provide IT support to business applications through systems problem solving and maintenance
- Ensure IT Systems stability fixing minor issues within the application development framework.
- Support application systems as required by business units including installation of software and configuration.
- Provide High Availability management and Disaster Recovery Support
- Completion of regular tasks to support team SLAs
- Manage code release and deployment across multiple platforms when required.
- Support both production and non production environments.
- Develop and Maintain Documentation related to Standard Operations Procedures
- Contribute to improve efficiency of IT Operations process and procedure
- Provide system and environment related KPIs as required
- Ensure that established procedures and standards are adhered to
- Assist to scope system change requirements
- Provide effective support and minimise downtime to the business by liaising with developers, back end support, database administrators and vendors
- Participate in after hours and weekend support
People Leadership
- Work with business users and IT colleagues to ensure timely resolutions are provided to identified issues
- Provide training to the IT support teams on supported tools and environments
- Collaborate with other team members to improve the overall performance delivered to customers
Governance & Risk
- Help resolving Information Security Corrective actions
- Complete the CSA on time
- Maintain Documentation related to Standard Operations Procedures
- Raising security issues and breaches to Manager
- Report to Management of any issues that may impact the Business
- Monitoring service levels for Incidents and Requests and implementing improvement programs to achieve objectives.
- Maintain awareness and champion ITIL best practices
- Adhere to all MUFG Pension & Market Servicess standards, policies and procedures
Experience & Personal Attributes
Required
- Prior experience in Application Support and support of large complex 24x7 application environments
- Experience with IT Service management within ITSM / ITIL framework
- Availability to work on call after hours and weekend in a rostered 24x7 environment
- Knowledge of Oracle and SQL Server RDBMS and SQL problem solving & scripting skills is essential
- Experience providing technical support of applications in Azure
- Experience in supporting applications on JBoss, J2EE, Java, JSP, Apache and Tomcat
- Experience with ESB architecture and web application troubleshooting
- Ability to work on new and emerging technologies as required by MUFG Pension & Market Services Business
- Sound knowledge of MS Office Products
- High level of problem-solving skills to handle complex software and interface support issues
- Good documentation skills
- Effective oral and written communications skills
- Willingness to accept responsibility and be accountable for service provided
- Analytical and Systematic approach to work
- Ability to work effectively in a team
- Pleasant and helpful personality
Preferred
- Tertiary qualification in Computer Science
- Background in financial services and securities industry such as Registry, Broking, Exchange, Superannuation or Trading
- Experience in High Availability and Disaster Recovery Support
- Competency across a blend of operating systems such as Windows and Unix
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our Corporate Centre Technology Services & Information Security function manages our IT infrastructure, technology operations, and information security. It oversees IT system development, maintenance, and security to ensure smooth technology operations support our daily activities.
We implement strong cybersecurity measures to protect sensitive data and manage service delivery through effective IT service management practices. By supporting global operations, we ensure our technological infrastructure is secure, efficient, and aligned with business needs.
MUFG Pension & Market Services is continuing to build a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth.
Join us on the MUFG Pension & Market Services journey to achieve our full potential. We treat everyone fairly and equitably, regardless of diverse characteristics. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.
