In-Demand Software engineer (multiple levels) Jobs

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Cloud Engineer (Level 2)

Rapid Circle -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
10 days ago

Qualifications

ITIL Foundation
Authentication
SSO
ITIL Certification
Azure
Microsoft Outlook
Management
IT support
SharePoint
AI
Communication skills
Intune
VPN

Full Job Description

We are looking for a Level 2 Cloud Engineer who enjoys solving technical challenges, helping people, and continuously improving the way technology services are delivered.

In this role, you'll be the go-to escalation point for complex technical issues, supporting modern Microsoft cloud and endpoint technologies while working closely with customers, project teams, and fellow engineers. You'll combine hands-on troubleshooting with proactive problem-solving, helping to create reliable, secure, and productive digital workplaces.

If you're curious, collaborative, and passionate about delivering outstanding customer experiences, we'd love to hear from you.

What you'll be doing

Cloud & Endpoint Support

Resolve complex technical issues escalated from Level 1 support teams.

Troubleshoot and support:

Microsoft 365 services including Teams, Outlook and SharePoint

Windows 10 and 11 environments

Intune-managed devices and endpoint management platforms

Device compliance, patching, encryption and security controls

VPN, network connectivity and mobile device issues

Perform root cause analysis to identify recurring issues and implement long-term solutions.

Identity & Access Management

Administer user accounts across Microsoft Entra ID, Active Directory and Microsoft 365.

Support authentication technologies including MFA and Single Sign-On (SSO).

Manage access requests, group memberships, shared mailboxes and security permissions.

Device Lifecycle Management

Configure, deploy and manage modern workplace devices.

Support software deployment, updates and endpoint policies.

Perform advanced diagnostics, rebuilds and remediation of hardware and operating system issues.

Project & Change Support

Participate in technology projects such as device refreshes, office relocations and platform upgrades.

Support testing, implementation and post-change activities.

Collaborate with technical teams to ensure smooth service transitions.

Knowledge Sharing & Continuous Improvement

Mentor and support Level 1 engineers.

Create and maintain technical documentation and knowledge articles.

Contribute ideas that improve service quality, efficiency and customer experience.

What you'll bring

Essential

Experience working in IT support, cloud operations or modern workplace environments.

Previous experience supporting Microsoft technologies in a Level 2, senior support or equivalent engineering role.

Strong troubleshooting and problem-solving skills.

Experience with:

Microsoft 365

Windows 10/11

Microsoft Intune or similar endpoint management platforms

Active Directory and/or Microsoft Entra ID

Excellent communication skills and a customer-focused approach.

Ability to prioritise workloads, manage multiple tasks and work effectively in a collaborative team.

Nice to have

Experience supporting hybrid cloud and on-premises environments.

Knowledge of Microsoft Defender, BitLocker or other security technologies.

ITIL Foundation certification or familiarity with ITIL practices.

Microsoft certifications such as:

Microsoft 365 Certified: Modern Desktop Administrator Associate

Endpoint Administrator Associate

Azure-related certifications

Experience supporting macOS and mobile device management platforms.

About Rapid Circle

Rapid Circle is a Microsoft cloud and AI transformation partner, helping organisations solve real business challenges across Microsoft 365, Azure, and AI.

We combine deep technical capability with a strong consulting mindset, working closely with Microsoft to deliver meaningful outcomes for customers.

Our culture is built on four core values:

People Making Impact
Ahead of the Curve
Better Together
Trusted to Deliver

Why join us?

You'll be part of a supportive team that values:

Collaboration over competition

Continuous learning and professional development

Innovation and improvement

Delivering exceptional customer outcomes

Respect, inclusion and belonging

We invest in our people through ongoing learning opportunities, certification pathways, mentoring and exposure to modern Microsoft technologies and cloud solutions.

Work Arrangement

This role is based in Melbourne CBD and requires attendance at the customer site 4–5 days per week. The nature of the role involves hands-on support of end-user technologies and close collaboration with customers and technical teams.

Apply Now

Refine Your Search

software engineer (multiple levels) jobs

Cloud Engineer (Level 2)

Software Engineer (12-month FTC)

Software Developer - C++/.Net

Senior Software QA Engineer

Senior Software Engineer, Data Transformation

Principal Software Engineer (.NET/Python, AI)

Full Stack Developer (Legacy) - Manager

Senior Software Engineer - Client Engineering

Staff Software Engineer, Social & Store - Unpublished R&D Product

Senior Frontend Engineer - Product Features

Principal Platform Engineer (Mainframe System Programmer)

Project Planner/Construction Programmer

Principal Software Engineer

Senior Software Engineer, Windows/Desktop Applications - Brisbane, Australia

Salesforce Marketing Cloud Developer

Senior Salesforce Developer (Aura Framework)

Commercial Account Executive

Developer Relations Director - APAC

Developer Evangelist - Community (APAC)

Mid-Level Backend Developer

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