In-Demand Singtel Jobs

Service Centre Client Specialist
Optus —Macquarie Park NSW
- Overtime
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- Parental leave
5d
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Optus —Macquarie Park NSW
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Associate Director, Quality Assurance Frameworks & Innovation
Optus —Melbourne VIC
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- Master's degree
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Delivery Manager
Optus —Melbourne VIC
- CRM software
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- Employee discount
10d
Security Platform Engineer - Secrets Management
Optus —Sydney NSW
- Computer science
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- Computer Science
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Commercial Contract Manager
Optus —Canberra ACT
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Senior Contact Centre Specialist
Optus —Canberra ACT
- On call
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- Employee discount
ADFSOC SATCOM Network Engineer
Optus —Canberra ACT
- Microsoft Word
- Master's degree
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12d
Territory Executive, Consumer Electronics
Optus —Perth WA
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3d
Manager, Cyber Security Operations
Optus —Macquarie Park NSW
- AI
- Leadership
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10d
NOC Manager - Melbourne
Optus —Melbourne VIC
- Rotating roster
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- Parental leave
- Employee discount
Web & App UX Designer
Optus —Sydney NSW
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Payroll Analyst
Optus —Sydney NSW
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10d
Internal Audit Manager
Optus —Sydney NSW
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Senior DevSecOps Engineer
Optus —Macquarie Park NSW
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Retail Consultant, Shepparton
Optus —Shepparton VIC
- $35 an hour
Manager, Talent Acquisition - Contingent Workforce (FTC)
Optus —Macquarie Park NSW
- Contract
- Management
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- Leadership
- Employee discount
3d
Retail Consultant, Warrnambool
Optus —Warrnambool VIC
- $35 an hour
11d
Operations Manager - Fixed Activations / Onboarding
Optus —Melbourne VIC
- Analytics
- Parental leave
- Employee discount
Technical Specialist
Optus —Macquarie Park NSW
- Management
- Engineering
- No degree
- Parental leave
- Employee discount

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Service Centre Client Specialist

Optus -
Macquarie Park NSW

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Job Details

5 days ago

Benefits

Onsite gym
Parental leave

Qualifications

Incident management
Customer service
ServiceNow

Full Job Description

Date: 20 Jul 2026

Location: Macquarie Park, Australia

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Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

As a Service Centre Client Specialist, you’ll be the first point of contact for Optus Enterprise customers, providing round-the-clock support via phone and digital channels. You’ll manage incidents and service requests across technologies such as Mobile, Contact Centre, Security, and Network products. This role demands autonomy, quick thinking, and strong technical aptitude to ensure brilliant customer experiences.

This centre operates 24x7, 365 days a year, with customer demand driving the rostering requirements. You will work on a rotating roster, provided at least four weeks in advance, with the opportunity to earn an additional salary for overnight and weekend shifts. Occasional overtime may also be available. You will be required to work 5 days a week on-site at our Optus Campus - Macquarie Park.

What You’ll Do | Your day to day will consist of

Own and resolve customer incidents and service requests, escalating where necessary.
Monitor and manage ServiceNow ticket queues, ensuring SLA compliance.
Communicate clearly and consistently with customers and internal teams.
Collaborate with Technical Assurance Centre and Client Delivery teams.
Maintain accurate documentation and contribute to service improvements.

What You Bring | What makes you perfect for the role?

Strong customer service skills and technical troubleshooting ability.
Experience with ITSM tools (e.g., ServiceNow).
Excellent communication, problem-solving, and multitasking skills.
Knowledge of ICT, Mobile, and Voice technologies is ideal.
Experience in a Service Desk or Incident Management environment is ideal.

The good stuff…. | What’s in it for you?

Competitive compensation and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym, and on-site childcare centre.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact, and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

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Service Centre Client Specialist

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