Are you energized by owning commercial performance across ecommerce and retail channels while driving sustainable business growth?
Do you enjoy balancing strategic leadership with hands-on execution in a fast-paced, entrepreneurial environment?
Are you motivated by identifying growth opportunities, leading teams, and shaping the future of digital commerce in Australia?
Helping You Thrive By:
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Offering competitive wages and benefits that support your life both in and out of work.
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Providing a flexible working arrangement, with an expectation to work primarily on-site in Sydney while maintaining flexibility when appropriate.
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Creating continuous learning opportunities to help you grow and upskill.
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Fostering a culture of inclusion where employees feel seen, heard, and valued every day.
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Empowering you to make a meaningful impact on people and the planet through your work and Steelcase’s ongoing commitment.
You'll Support Meaningful Work By:
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Leading and developing the Ecommerce & Retail Operations team, setting priorities, objectives, and performance expectations.
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Owning Australia ecommerce P&L performance, including revenue growth, conversion, profitability, and customer experience outcomes.
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Identifying and executing opportunities to grow ecommerce revenue through digital channels, retail partnerships, marketplaces, and localizedmarketing initiatives.
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Building, onboarding, and strengthening relationships with authorized retailers and key commercial partners across Australia.
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Supporting and optimizing ecommerce operations across Shopify, marketplaces, fulfillment, inventory management, product content, and customer experience processes.
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Partnering closely with Marketing, Customer Care, Supply Chain, and APAC leadership to deliver growth initiatives and operational excellence.
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Supporting key commercial initiatives including product launches, promotional events, new channel development, and ecommerce capability enhancements.
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Evaluating and implementing new tools, technologies, and processes to strengthen ecommerce capabilities and support future growth.
Minimum Qualifications
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5+ years of ecommerce, digital commerce, retail operations, or omnichannel experience.
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Proven people leadership and team development experience.
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Ownership of commercial performance, including revenue growth and channel results.
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Experience managing ecommerce platforms and digital sales channels (Shopify, Amazon, or similar).
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Strong commercial, stakeholder management, and communication skills.
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Ability to work independently in a fast-paced, entrepreneurial environment.
Work Authorization
Qualified applicants must be authorized to work in Australia on a full-time basis. Steelcase will not provide support for work authorization or visa sponsorship for this role.
Desired Skills & Experience
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Bachelor's degree in business, Marketing, Ecommerce, or related field.
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Experience scaling ecommerce and marketplace channels.
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Understanding of digital marketing and customer acquisition strategies.
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Experience leading cross-functional business initiatives.
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Experience within a premium consumer, retail, furniture, design, or lifestyle brand.
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Experience managing retailer, marketplace, or channel partner relationships.
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Entrepreneurial and growth-oriented mindset.
Doing Better for People and Planet
Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.
Why People Choose to Work with Us
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive and lasting impact through our work and communities.
#mid_senior_level
#LI-Hybrid
#Management
#Sales
#Strategy_Planning
#Ecommerce
#DigitalCommerce
#PeopleLeadership
