In-Demand Nbn™ Jobs

Customer Support Advisor
TPG Telecom —Tasmania
- Full-time
- Hybrid work
- Negotiation
NBN Technician
Feverpitch Enterprises —Belmont WA
- From $35 an hour
- Urgently hiring
- CPR Certification
- First Aid Certification
- In-person
- On-the-job training
- Referral program
Quick Apply
3d
Telecommunications Field Surveyor/Linesworker
Skytech group —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Analysis skills
- Construction experience
- Construction Management
Quick Apply
6d
Outbound Telesales Representative - Vodafone Business
TPG Telecom —New South Wales
- Full-time
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Software Engineer (12-month FTC)
TPG Telecom —New South Wales
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- AWS
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UX Designer (9 month FTC)
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Business Development Manager - Vodafone Business - NSW
TPG Telecom —New South Wales
- Full-time
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- Sales
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Operations Manager - Fixed Activations / Onboarding
Optus —Melbourne VIC
- Analytics
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Senior Training and Development Specialist
NBN Co —Brisbane QLD
- Full-time
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2d
OS Systems Engineer
TPG Telecom —New South Wales
- Full-time
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Customer Operations Improvement Lead
TPG Telecom —New South Wales
- Full-time
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IT Category Manager
TPG Telecom —New South Wales
- Full-time
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National Facilities Manager - Data Centres
TPG Telecom —New South Wales
- Full-time
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2d
NBN Cable Hauling Supervisor/Team Leader
AJC Cable Hauling —Lonsdale SA
- $37 - $45 an hour
- Full-time
- Supervising experience
- In-person
Quick Apply
6d
Data Engineer (12 month FTC)
TPG Telecom —New South Wales
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- No degree
Senior Field Specialist Critical Infrastructure
NBN Co —Greater Adelaide SA
- Full-time
- Electrical experience
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Experienced IT Technician - Northern Rivers
TCA – Technology Centres Australia —Northern Rivers NSW
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Senior Solution Architect
TPG Telecom —New South Wales
- Full-time
- Hybrid work
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Business Development Manager
Trucell —Kingston ACT
- Full-time
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Quick Apply
Journalist - Newcastle
WIN Network —Newcastle NSW
- Full-time
- Communication skills
- Time management
- Parental leave
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Customer Support Advisor

TPG Telecom -
Tasmania

Apply Now

Job Details

Full-time

Qualifications

Negotiation

Full Job Description

Your opportunity:

In this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care agents).
A key part of this role is to liaise with other departments and business stakeholders, focuses on identifying and supporting customers experiencing vulnerability, including but not limited to those affected by domestic and family violence, disability, age-related needs, mental health concerns, or financial hardship and providing on-the-spot solutions.

Knowledge and Experience:

Exercise independent judgement and provide effective communication in accordance with company policy and procedures with the aim of providing mutually satisfactory final resolutions to escalated customer queries.
Provide quality and accurate information when handling customer enquiries including concise notes of customer contact.
Take ownership and keep the customer informed of the progress of resolution efforts within the required time frames and ensure follow up if the resolution extends beyond.
Use appropriate systems and support tools in providing consistent customer solutions and experience.
Identify customer needs and promote relevant products and services to suit those needs.
Effectively liaise with other areas of the business and key stakeholders.
Escalate trending complaints.
Help vulnerable customers select suitable products and services, recommend devices or plans based on accessibility or safety needs, and set up essential features such as account PINs, emergency contacts, or data restrictions
Be the expert in accessibility features across a range of devices (e.g. screen readers, hearing aid pairing, text and display adjustments)
Act as a point of support for the Resolutions Team and Frontline agents coaching through sensitive customer situations and appropriate escalation pathways, and fostering a culture of inclusive, trauma-informed practice sharing expertise in recognising signs of vulnerability

What's in it for you?

Flexible hybrid way of working (from home and office)
‘Stay Connected Mobile’ – Access to a free mobile plan
‘Stay Connected NBN’ – Access to a free, high speed NBN plan (up to 500 Mbps)
‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
Access to TPG Learning Hub platform and internal development opportunities
Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us!
TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid #IND2

Apply Now

Refine Your Search

nbn™ jobs

Customer Support Advisor

NBN Technician

Telecommunications Field Surveyor/Linesworker

Outbound Telesales Representative - Vodafone Business

Software Engineer (12-month FTC)

UX Designer (9 month FTC)

Business Development Manager - Vodafone Business - NSW

Operations Manager - Fixed Activations / Onboarding

Senior Training and Development Specialist

OS Systems Engineer

Customer Operations Improvement Lead

IT Category Manager

National Facilities Manager - Data Centres

NBN Cable Hauling Supervisor/Team Leader

Data Engineer (12 month FTC)

Senior Field Specialist Critical Infrastructure

Experienced IT Technician - Northern Rivers

Senior Solution Architect

Business Development Manager

Journalist - Newcastle

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