Job Status: Talent Pool Opportunities
Salary: Based on $32.75 per hour plus 23.3% Casual Loading, 11.5% Scale Penalty and 12% Superannuation Contributions
Applications Close: Sunday 26th July at 11:55pm
Online Application Support: Frequently Asked Questions
An organisation where diversity of thought and experience is valued, supported and respected.
THE HOUSE
The Sydney Opera House occupies a unique place in the cultural landscape. A globally recognised icon synonymous with inspiration and imagination, it’s one of the world’s busiest performing arts centres, the nation’s premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House’s future and be provided with opportunities to grow and develop while making a positive contribution to our community.
The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-2026, our ambition is to be Everyone’s House. To make this real, we are focused on four themes that underpin our organisational values (Creativity, Courage, Inclusivity, Integrity, Collaboration and Care):
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Everyone feels welcome here.
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We better understand and connect with the community.
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We are future ready.
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We lead and inspire positive change.
For more information about the Sydney Opera House please refer to our website.
YOUR NEW ROLE
The position is a first point of contact with potential or existing customers and is fully accountable for providing a full product ticket sales service that includes advice, explanation and recommendations on sales, refunds, exchanges and payments.
In conjunction with the Ticketing Services team, Sales Representatives provide quality services that exceed the expectations of existing and potential customers and delivery solutions in a changing environment through an advanced knowledge and operation of all the functions of a computerised ticketing system.
Further detailed information about the role and its requirements can be obtained from the role description.
ARE YOU THE ONE?
To be successful in this role you will need to demonstrate:
Delivery of high quality and professional customer services for all ticketing sales channels, modelled from the shared standards of the SOH Customer First Commitment, providing a full ticketing service that includes advice, explanation and recommendations on sales, refunds, and exchanges.
Accurately manage high volumes of cash/credit transactions and a wide range of inquiries that are sometimes complex, need to be actioned immediately or are from quite demanding customers.
Use judgement in giving exchanges or refunds, dealing with lost tickets, recommending performances to patrons, seating availability and viewing limitations.
Ensure efficient and effective handling of all customer queries, and ensuring that problem resolutions are within established guidelines and policies.
Maintain thorough and up to date knowledge of all products available from the Box Office counter and Contact Centre.
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Ensure accurate entry of data necessary to maintain the integrity and confidentiality of data and information and the complexities of multiple internal/external users.
THE PERKS
The Sydney Opera House give you access to a fantastic range of benefits including:
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10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden.
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Access to salary packaging and discounted health insurance.
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Access to a range of professional development programs and staff engagement initiatives.
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Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (SEALs) and more.
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Fitness Passport and complimentary wellbeing programs including pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives.
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Working for an organisation with a 6 Star Green Star performance rating from the Green Building Council of Australia.
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Working for an organisation committed to the United Nations Sustainable Development Goals and the world’s first arts organisation to join the UN’s Global Compact, an international sustainability initiative designed to build a better future for us all.
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Complimentary tickets to shows.
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And many more!
EQUITY AND INCLUSION
The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are – as you are. So if you require any adjustments to the recruitment process, please contact us as
[email protected] to discuss. Even if you think you’d be a great fit, but don’t necessarily tick every box in the role description, please get in touch.
We welcome and encourage applications from First Nations people, recognising the value, unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders, people who are d/Deaf and/or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community.
KEY DATES
Group Assessment Centre
If you are shortlisted for interview, you will be required to attend an in-person Assessment Centre on:
Tuesday 1ST September for approximately 3 hours during business hours. Timeslots will be confirmed with successful candidates.
Interview Dates
Successful candidates from the Assessment Centre MAY be invited to a panel interview within the week of the group assessment. Times to be confirmed with individual candidates if required.
Training Dates
If you are successful in obtaining a casual contract with us, you will be required to attend all of the paid, in-person training dates listed below:
14th -18th September & 21st -25th September
SOUND LIKE YOU? APPLY NOW
VISA REQUIREMENTS
To be eligible to apply:
You must hold a valid Australian visa with work rights at the time of application.
Be eligible to work for at least two to three shifts per week AND have at least 2 years left on your visa, or the option to renew.
Please note the Sydney Opera House does not sponsor for work visas.
Please submit your cover letter and CV via our online portal. In addition you will be prompted to answer the two following targeted questions in the online application platform.
Please note 2000 character limit.
1. Outline your previous experience and highlight what you think are the most important characteristics you possess that will enable you to be successful in this role.
2. Please demonstrate your commitment to this role and how you could contribute to the business required in a live performance environment and varied hours/ roster patterns.
To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan.
Applications will not be accepted from recruitment agencies.
