In-Demand Technical support Jobs in Broadmeadows, Vic

Senior Service Desk Engineer
Starboard IT —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Communication skills
Quick Apply
Classroom Teacher (ICT Specialist)
Government schools —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Typing
3d
Infrastructure Support Senior Analyst - AU Citizen
Accenture —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- AWS
- Parental leave
Senior Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- Customer service
- Work from home
- Free food
Quick Apply
2d
Senior Engineer ICT and Integration
Downer Group —Melbourne VIC
- Full-time
- Management
- Engineering
- Electrical experience

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Customer Service Representative
Foundever —Melbourne VIC
A Grade 12 qualification (or equivalent). Staff perks – access to platform with discounted products and services. Resolving issues with online banking.
Customer Service Support Officer
City of Darebin —Darebin VIC
Experience in customer service, primarily in the library, retail or hospitality sectors an advantage. A friendly, interactive and enthusiastic style with…
$71,737 a year
5d

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Senior Service Desk Engineer

Starboard IT -
Melbourne VIC

Quick Apply

Job Details

Full-time

Qualifications

ITIL Certification
Azure
Incident management
Technical support
IT infrastructure
AWS
Communication skills
CompTIA A+

Full Job Description

Company Overview: Starboard IT is a national Managed & Professional Services Provider, with a commitment to excellence and a personalised approach, and we pride ourselves on delivering high-quality services tailored to the unique needs of our clients. We are seeking a highly skilled and experienced Senior Service Desk Engineer to join our dynamic and innovative team.

We prioritise cloud first strategies for our clients (AWS & Azure), but support varied traditional on-premises environments as well..

At Starboard IT you can expect to find a ‘can-do’ attitude across the business, and we pride ourselves on a supportive and inclusive environment that drives successful, robust solutions for our customers and career growth for our employees.

Position Overview: As a Senior Service Desk Engineer, you will play a crucial role in providing advanced technical support and troubleshooting complex issues, while ensuring the highest level of customer satisfaction. This position requires a deep understanding of IT infrastructure, excellent communication skills, and a commitment to delivering exceptional service.

Key Responsibilities:

Technical Support:

Provide expert-level support for complex technical issues.
Troubleshoot and resolve hardware, software, and infrastructure-related problems.
Collaborate with other team members to ensure timely issue resolution.
Participate in on-call roster.

Customer Relationship Management:

Build and maintain strong relationships with clients through effective communication and issue resolution.
Serve as a point of contact for clients, ensuring a positive experience and customer satisfaction.

Incident Management:

Manage and prioritise incidents, and follow established escalation processes, to meet Service Level Agreements (SLAs).
Document and track issues using a ticketing system, ensuring accurate and thorough information.

Infrastructure Management:

Contribute to the design, implementation, and maintenance of IT infrastructure solutions.
Provide guidance and expertise in infrastructure-related projects.

Continuous Improvement:

Identify opportunities for process improvement and contribute to the development of best practices.
Stay current with industry trends and emerging technologies to enhance service offerings.

Qualifications:

3-5 years of experience with an MSP.
In-depth knowledge of IT infrastructure, including hardware, software, servers, and networking.
Strong proficiency in troubleshooting and problem-solving.
Relevant certifications such as ITIL, CompTIA A+, Microsoft Certified: Azure Solutions Architect Expert, or equivalent.
Excellent communication and interpersonal skills.
Proven ability to work collaboratively in a team environment and autonomously.

Apply now by emailing your CV and cover letter to [email protected]

Quick Apply

Refine Your Search

technical support jobs in broadmeadows, vic

Senior Service Desk Engineer

Classroom Teacher (ICT Specialist)

Infrastructure Support Senior Analyst - AU Citizen

Senior Service Desk / Onsite Engineer (MSP)

Senior Engineer ICT and Integration

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