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Deckhand / Tour Guide

Aquaduck
Gold Coast QLD

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Job Details

Qualifications

Management
POS

Full Job Description

Position Description:
Gold Coast Tour Guide/Deckhand & Sales Staff

Reports to:
Hub Manager

Summary of the Role:

Tour Guide/Deckhand & Sale Staff members work across multiple areas of the business, including tour guiding, guest check-in, reservations support, and sales. The primary purpose of this role is to deliver a safe, engaging, and memorable experience for all guests while supporting efficient daily operations.

This hands-on position combines safety responsibilities, tour delivery, customer service and revenuesupport through merchandise, photo sales, and third-party tour bookings.

Tour Guide/Deckhand & Sales Staff Job Duties

Tour Guiding/Deckhand & Guest Experience

Deliver an engaging one-hour land and water tour with clear and entertaining commentary
Provide exceptional customer service before, during, and after tours
Manage crowd flow and passenger supervision during boarding
Supervise children participating in the driving experience and present certificates

Safety & Tour Operations

Ensure the safety and wellbeing of all passengers at all times
Assist with passenger boarding, seating, and disembarking
Support the skipper with operational requirements.
Maintain knowledge of and comply with the Safety Management System (SMS)
Participate in monthly safety drills as required

Guest Check-In & Booking Support

Welcome guests and manage the check-in process efficiently
Confirm bookings and verify passenger details
Handle walk-in enquiries and assist with same-day bookings where possible
Communicate clearly with guests regarding tour times, safety requirements, and expectations

Reservations & Tour Desk Support

Assist with processing bookings via phone, email, and in person when required
Provide accurate information about Aquaduck tours, Paradise Jet Boating, Southern Cross Tours and other partner experiences
Support booking changes, reschedules, and general guest enquiries
Ensure booking systems are updated accurately and notes are recorded

Sales & Merchandise

Promote and sell merchandise and photo products to guests
Process transactions using digital POS systems
Ensure accurate handling of payments and daily sales reconciliation
Maintain presentation and stock levels of merchandise
Provide recommendations to guests based on their interests and travel plans

Reporting & Communication

Report maintenance issues, incidents, or guest complaints to the Hub Manager
Communicate effectively with team members to support smooth operations

General Expectations

Maintain a professional and positive attitude with guests and colleagues
Support administrative tasks when required
Assist with additional duties as directed by management
Contribute to a clean, organised, and welcoming environment
School Holiday availability – required

Please contact Andrea Stoican if you are interested in this role:

[email protected]

Apply Now

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Deckhand / Tour Guide

Sales Support Merchandise - Rockhampton

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Reception/Adminstration

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