Job Category: Banking and Financial Services,Call Centre and Customer Service,Insurance & Superannuation
- Position Type: 2 positions available - 12 month Fixed Term (Retirement Team) and Permanent (APS Team)
- Location: All locations considered – Remote and hybrid work arrangements
About the role:
Lead a frontline Core Customer Engagement team, ensuring the delivery of high-quality service and positive customer outcomes. You'll coach and develop team members, manage performance and create an environment where people feel supported, accountable and empowered to succeed.
Alongside leading day-to-day operations, you'll build strong relationships across the business to improve processes, resolve challenges and drive service improvements. Using your strong communication skills and customer focused approach, you'll help the team deliver consistent, efficient and valued support.
In this role, you’ll work alongside established Team Leaders to co-manage the team, sharing responsibility for day-to-day leadership, coaching and operational outcomes. Success will rely on your ability to build strong, collaborative working relationships, integrate effectively with the existing leadership group, and contribute to a consistent, aligned approach that supports both team members and customers
As part of your cover letter, we encourage you to indicate which position you're most interested in or feel best aligned to your goals. However, please note that all applicants will be considered for both roles based on your skills, experience and potential fit across the broader team.
You will also be asked to address the following in your cover letter - what your key focus areas and goals would be in your first 90 days as a Team Leader.
What we’re looking for:
- Experience in a leadership or supervisory role, ideally within a similar environment
- Strong communication skills with the ability to motivate, influence and guide a team toward shared goals
- Ability to foster a positive team culture and drive high levels of engagement and performance
- Excellent problem-solving and decision-making abilities
- Strong organisational and time-management skills, with the ability to prioritise competing demands
- A hands-on, proactive approach to leadership, with a focus on continuous improvement
- Experience in setting KPIs, monitoring performance, and providing coaching and feedback
- Adaptable and resilient in managing change and navigating challenges
- Experience in generating reports and interpreting data to inform decisions
Why join the team?
- Play a key role in supporting frontline teams and improving the lives of our customers
- Be a driver of change and work with your manager to identify and implement opportunities for improvement
- Join a supportive leadership group and the wider CSC network that values collaboration and shared success
- Build skills in coaching, mentoring, conflict resolution, performance management and stakeholder engagement
How to apply
To apply, please submit your CV and a cover letter that includes the following:
- What your key focus areas and goals would be in your first 90 days as a Team Leader
To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.
- Applications close: 30 July 2026, 5:00 pm
- For any other questions about this role, contact [email protected]
What you’ll get in return
At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.
Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.
We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.
We’re proud to be an equal opportunity employer — and proud of the progress we’re making.
Join a workplace where you can thrive, grow, and belong.
Learn more about CSC and our benefits:
www.csc.gov.au/Members/About-CSC/Careers
