Customer Enquiries Consultant
NBN Co —Gold Coast QLD
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Parental leave
2h
Manager Media and External Communications
NBN Co —Melbourne VIC
- Full-time
- Parental leave
1d
Senior Workflow Performance Specialist
NBN Co —Brisbane QLD
- Full-time
- No degree
- Parental leave
2h
Onsite Technician
Telco Adviser —Australia
- Contract
- In-person
Customer Field Technician I Mildura
NBN Co —Australia
- Full-time
- Customer service
- Communication skills
- Parental leave
- Gym membership
Auslan Video Interpreter
Concentrix —Australia
- Full-time
- Remote
- Customer service
- Communication skills
- Employee discount
5d
RSP (Retail Service Provider) Delivery Manager
NBN Co —Australia
- Full-time
- Parental leave
2d
Executive Manager Corporate Strategy
NBN Co —Australia
- Full-time
- Finance
- Master's degree
- Bachelor's degree
- Parental leave
1d
Senior DevOps Engineer
Optus —Macquarie Park NSW
- Azure
- DevOps
- Presentation skills
- Parental leave
- Employee discount
2h

More jobs to discover

Find similar jobs that you might be interested in.

Manager Media and External Communications
NBN Co —Melbourne VIC
You bring significant experience in media relations, journalism or external communications, with a proven ability to develop communications strategies, build…
1d
Coordinator Communications and Engagement
South Gippsland Shire Council —Leongatha VIC
Tertiary qualification in Communications, Marketing, Media or related discipline, and/or relevant experience in Communications and Engagement or, less formal…
$122,701 a year

I want to receive the latest job alert for nbn™

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

nbn™ jobs near

Performer jobs in Brisbane QLD

Field Technician jobs in Cardigan Vic

Feed Production Technician jobs in Springfield Lakes Qld

Field Technician jobs in Sydney Nsw

Field Technician jobs in Hadfield Vic

Automotive Parts Interpreter jobs in Ocean Reef Wa

Interpreter Spanish jobs in Western Australia

Automotive Parts Interpreter jobs in Darwin Nt

Fifo , Mine Parts Interpreter jobs in Queensland

Interpreter jobs in New South Wales

Parts Interpreter jobs in Queensland

Translation, Translator, Interpreter, Arabic jobs in Sydney Nsw

Performer jobs in Armidale Nsw

Performer jobs in Warner Bros. Movie World Qld

Trainer, Circus Performer jobs in Brisbane Qld

Full Time Performer jobs in Warner Bros. Movie World Qld

Property Manager jobs in Melbourne Vic

Visa 494 Sponsorship, Retail Manager jobs in Perth Wa

Holiday Park Manager jobs in Queensland

Corporate Strategy Manager jobs in Darwin Nt

Customer Enquiries Consultant

NBN Co -
Gold Coast QLD

Apply Now

Job Details

Full-time
2 hours ago

Benefits

Parental leave

Qualifications

Customer service
Microsoft Office
Communication skills

Full Job Description

Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A fantastic opportunity has presented itself for a Customer Enquiries Consultant

A bit about your role

In your role as the Customer Enquiries Consultant at nbn, you will play a key role in delivering high-quality customer service as part of the Customer Service Team, which supports end users across all stages of their journey. Reporting to the Customer Enquiries Team Leader, the consultant serves as the first point of contact for external enquiries, handling interactions via phone, email. The role requires strong communication skills, product knowledge, and the ability to resolve issues efficiently and empathetically. Consultants must manage their own workload, meet performance targets, and contribute to continuous improvement efforts in a dynamic, customer-focused environment.

A bit about you

The ideal candidate for this role should have some customer service experience, particularly in service recovery and handling escalations, preferably within a contact centre or telecommunications environment. Strong problem-solving, self-management, and effective communication skills are essential. Proficiency in using general and specific work-based technologies like Microsoft Office and CRM systems is also required, along with the ability to multitask efficiently. Candidates must also demonstrate a commitment to workplace safety, adhere to company policies, and contribute to a safe and compliant working environment.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. and why we're recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this is a 12 months fixed term opportunity and applications for this role will close at midnight Friday, 31st July 2026.

To be eligible for this role, you must have full working rights in Australia.

Worker Type

Fixed Term (Fixed Term)

Time Type

Full time

Apply Now

Refine Your Search

nbn™ jobs

Customer Enquiries Consultant

Manager Media and External Communications

Senior Workflow Performance Specialist

Onsite Technician

Customer Field Technician I Mildura

Auslan Video Interpreter

RSP (Retail Service Provider) Delivery Manager

Executive Manager Corporate Strategy

Senior DevOps Engineer

More jobs to discover

I want to receive the latest job alert for nbn™

Explore jobs in more locations

Job Expectations

Worker Type

Time Type

Job Seeker Tools

Employer Tools

Browse

Stay Connected