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Customer Success Manager

readytech1
Melbourne VIC

Apply Now

Job Details

Full-time
$70,000 - $80,000 a year

Qualifications

Management
Human resources
HRIS
Communication skills

Full Job Description

About the Role:

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

The key accountabilities of the role:

Drive High Customer Retention - Proactively manage customer relationships and deliver value to ensure strong retention outcomes.
Ensure Customer Satisfaction - Promote a positive experience by being responsive, knowledgeable, and solutions-focused in all customer interactions.
Maximise Platform Value - Help customers get the most out of the platform by encouraging adoption of automation, advanced features, and new capabilities.
Build Strategic Customer Relationships - Foster strong, trusted relationships with key stakeholders — including senior HR and business leaders.
Align with Customer HR Strategy -Understand each customer’s HR strategy and priorities in detail to provide relevant, high-impact advice and guidance

The key responsibilities of the role:

HR Technology Literacy and Passion - Demonstrated experience using HR or Talent Management systems, either as a user or administrator. A passion for HR technology and a curiosity to understand how systems work are essential. The successful candidate will be confident in learning our Ready Workforce Talent platform in detail and guiding customers in its use — even without a technical background.
Customer-Centric Communication and Relationship Building - Strong interpersonal skills with the ability to build rapport and trust quickly via phone, email, or face-to-face. A customer-focused mindset is critical — candidates must demonstrate empathy, professionalism, and a commitment to helping customers succeed. Experience working with a variety of stakeholders, including senior leaders, is highly valued.
Problem Solving and Creativity - A practical problem solver who thinks creatively to tailor solutions based on customer context. This includes the ability to work through ambiguity, offer suggestions, and contribute ideas that improve customer outcomes and internal processes.
Attention to Detail and Time Management - High attention to detail in written and verbal communication, documentation, and system configuration tasks. The ability to manage multiple priorities and deliver accurate, timely responses is essential. Candidates should demonstrate excellent planning and follow-up habits.
Team Collaboration and Initiative - A collaborative team player who is also confident working independently. Willing to pitch in where needed, support colleagues, and contribute to team culture. Takes initiative to improve the customer experience and proactively engage others when solving problems.
Relevant Education or HR Domain Experience - Tertiary qualifications in Human Resources, Management, Learning & Development, Psychology, Organisational Development, or similar are desirable. Alternatively, equivalent HR experience — especially in a generalist, business partner, or HR systems role — will be highly regarded.

The key requirements for the role:

Experience using HR / HRIS systems
Tertiary qualifications in Human Resources, Management, Learning & Development, Psychology, Organisational Development, or similar are desirable.
A minimum three years’ experience in a Human Resources / People and Culture position

Apply Now

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