In-Demand Front end supervisor Jobs

Theatre Services Supervisor (casual) (V26/10066)
Blue Mountains City Council —Blue Mountains NSW
- Weekend availability
- Customer service
- Office
- First Aid Certification
19h
Logistics Supervisor
Holcim —Milton QLD
- Full-time
- Supervising experience
- Leadership
- Communication skills
Quick Apply
Costco Ipswich : Part-Time Member Service Assistants
Costco AU —Bundamba QLD
- Part-time
8d
Mechanical Apprentice
Service Stream —Fortitude Valley QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
2d
Supervisor, Hoist Maintenance - Olympic Dam 7/7
BHP —Olympic Dam SA
- Leadership
- Parental leave
Chef De Partie - El Questro Homestead
Discovery Resorts —Kununurra WA
- Management
- Cooking
- Supervising experience
- Employee assistance program
- Gym membership
Quick Apply
1d
Lead Process Engineer - Commissioning
CIMIC Group —Brisbane QLD
- Bachelor's degree
Quarry Supervisor
MGM Bulk —Australia
- Heavy equipment operation
- Supervising experience
- Outdoor work
- Employee assistance program
- Employee discount
2d

More jobs to discover

Find similar jobs that you might be interested in.

Logistics Supervisor
Holcim —Milton QLD
Maintaining a high standard of community relationships within the local community by assisting with any community relations programs that may be implemented.
Quick Apply
Agricultural Operations Supervisor
Prima Africa International Trade & Agricultural Solutions Pty Ltd —Canberra ACT
Relevant qualifications or equivalent experience are welcomed. Experience in agriculture, operations, logistics, or a related field is beneficial.
$4,500 - $8,000 a month
Quick Apply
6d

I want to receive the latest job alert for front end supervisor

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

front end supervisor jobs near

Process Engineer jobs in Brisbane QLD

Construction Project Manager jobs in Sydney Nsw

Record Health Manager jobs in Westmead Nsw

Remote Customer Support jobs in Perth Wa

Customer Service Supervisor jobs in Forrestfield Wa

Customer Service Supervisor jobs in Melbourne Vic

Customer Service Supervisor jobs in Cairns Qld

Customer Service jobs in Newcastle Nsw

Customer Service Supervisor jobs in Sydney Kingsford Smith Airport Nsw

Airport Customer Service jobs in Sydney Nsw

Maccas Crew Member jobs in Highpoint Shopping Centre Vic

Team Member Casual jobs in Coolangatta Qld

Services jobs in Casula Nsw

Sales Representative jobs in Brisbane Qld

Member Services Representative jobs in Wynnum Qld

Marketing Manager jobs in Melbourne Vic

Retail Store Manager jobs in Melbourne Vic

Quarry Manager jobs in New South Wales

Events Manager jobs in Melbourne Vic

Hotel Manager jobs in Casino Nsw

Theatre Services Supervisor (casual) (V26/10066)

Blue Mountains City Council -
Blue Mountains NSW

Apply Now

Job Details

Casual
19 hours ago

Qualifications

RSA
Customer service
First Aid Certification
Team management
Bar management
POS
Cash handling

Full Job Description

Position Number: Multiple

Directorate: Community and Economy Services

Service: Arts and Culture

Location:
Blue Mountains Theatre and Community
Hub

Position
Classification:

Band 3

Date
Created/Updated

09/07/2026

POSITION PURPOSE/OBJECTIVE

The Theatre Services Supervisor is responsible for leading the Theatre Services team to
deliver exceptional front-of-house operations and outstanding customer service across all
theatre events. The role supervises the delivery of patron services, ticketing, ushering,
crowd management, and bar operations, ensuring services are provided safely, efficiently,
and in accordance with venue policies, procedures, and legislative requirements. The
Theatre Services Supervisor provides leadership, guidance, and on-shift support to staff,
fostering a professional, customer-focused team environment while contributing to a
positive patron experience.

RELATIONSHIPS

Reports to (Position Title): Front of House Supervisor

Report to (Position Number): P01140

Staff Responsibility: Theatre Services Attendants

Key Internal Relationships: Front of House Supervisor, Program Leader
Theatre & Cultural Development, Blue Mountains
Theatre Staff

Key External Relationships: Audience members, customers, producers,
artists and performers

KEY RESPONSIBILITIES

• Lead and supervise front-of-house operations to ensure the safe, efficient, and

professional delivery of theatre events.

Foster a positive, customer-focused culture by ensuring the Theatre Services team

consistently delivers high standards of customer service.

Coordinate and oversee the daily operation and staffing of ushering, bar, and box office

services.

Supervise patron entry, ticketing, seating, crowd management, and bar operations in

accordance with venue procedures and legislative requirements, including
Responsible Service of Alcohol (RSA).

Ensure end-of-shift cash handling and reconciliation processes are completed

accurately and in accordance with Council procedures.

Liaise with technical and event staff to support the smooth delivery of performances

and ensure event schedules are maintained.

Assist with the recruitment, induction, training, mentoring, and rostering of Theatre

Services staff.

Act as Chief Fire Warden when required and coordinate emergency responses in

accordance with venue emergency procedures.

Coordinate room and front-of-house set-up to meet event and venue operational

requirements.

Support event coordination activities and provide operational assistance as required.
Provide hands-on support across front-of-house functions, including box office and

ticket sales, to meet operational needs.

Undertake other duties consistent with the skills, competence, and responsibilities of

the position.

This position is required to work across a seven-day roster, including evenings, weekends,
and public holidays, in line with operational requirements.

Guiding Principles

We act as one organisation responding to the changing needs of our LGA and

community

We are strategy led, driven by our Community Strategic Plan with clear priorities and

focus

We are service focused & we continuously improve service provision and provide

excellent customer service

We collaborate and work together to achieve our outcomes

We ensure safety and well-being is at the centre of our organisation, operations and

culture

We are a financially sustainable organisation, living within our means, ensuring best

value resource allocation

These Guidelines complement the Council’s adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community.

Workplace Health & Safety

Ensure compliance with all Workplace Health and Safety (WHS) legislation, Council
policies, and safe work procedures to maintain a safe environment for patrons, colleagues,
and contractors.

Identify and report hazards, incidents, and unsafe work practices, and take reasonable
care for your own health and safety and that of others. Perform duties only when
appropriately trained, instructed, and equipped, use all provided equipment and personal
protective equipment correctly, and promptly report any safety concerns, incidents, or near
misses to the appropriate supervisor or line manager which will assist the Council to meet
its legal workplace health and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition, you are required
at all times to comply with Councils Asbestos Management Plan and Policy.

COMMUNICATION

This position will interact with a diverse range of patrons attending events at the Theatre.
In all aspects of this position, it will require face-to-face communication, and patrons will
expect a high level of service that is pleasant and efficient as part of their experience. The
Bar will require efficient service, particularly at peak periods in a noisy environment. Box
Office duties will require efficient, courteous and informed customer service. Ushers will
be expected to present a confident and efficient demeanor to be able to quickly assist
patrons to locate their respective seats and to attend discreetly to patron needs and issues
throughout performances.

JUDGEMENT & PROBLEM SOLVING

The Theatre Services Supervisor is required to exercise sound judgement and follow
established procedures to ensure the safe, efficient, and professional delivery of front-of-
house services. The role involves responding appropriately to patron enquiries, resolving
routine issues with a customer-focused approach, and recognising when matters should
be escalated to the Front of House Supervisor.

Theatre Services Supervisor must be able to remain calm and make informed decisions
in a fast-paced environment, balancing customer service with operational and legislative
requirements. This includes complying with Responsible Service of Alcohol (RSA)
obligations, venue policies and procedures, and supporting emergency responses,
including evacuations, first aid incidents, and other situations requiring prompt and
appropriate action. Accuracy in handling transactions and the ability to adapt to varying
patron needs, including accessibility requirements, are essential to the role.

AUTHORITY

The Theatre Services Supervisor is authorised to carry out the responsibilities of the role
in accordance with established policies, procedures, and operational guidelines. Routine
decisions are made within these parameters, with more complex or non-routine matters
referred to the Front of House Supervisor.

The role is authorised to enforce Responsible Service of Alcohol (RSA) requirements and
other venue safety procedures, including refusing service where required by law or policy.
Any incidents, patron concerns, or matters outside delegated authority must be promptly
reported to the Front of House Supervisor and documented in accordance with venue
procedures.

SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES

ESSENTIAL

1. Previous experience in managing a team
2. Previous experience in Ushering at a venue, cultural facility or theatre.
3. Previous experience in Bar operations.

4. Experience in cash handling, EFTPOS and POS systems
5. Demonstrated high level customer service experience
6. Ability to relate effectively to a diversity of patrons and co-workers
7. Ability to communicate effectively in a fast-paced environment
8. Ability to work across a 7-day roster system, including evening and weekends.
9. RSA Certification

DESIRABLE

1. Experience in ticketing systems and selling tickets
2. Current First Aid certificate
3. Venue Hire experience

Apply Now

Refine Your Search

front end supervisor jobs

Theatre Services Supervisor (casual) (V26/10066)

Logistics Supervisor

Costco Ipswich : Part-Time Member Service Assistants

Mechanical Apprentice

Supervisor, Hoist Maintenance - Olympic Dam 7/7

Chef De Partie - El Questro Homestead

Lead Process Engineer - Commissioning

Quarry Supervisor

More jobs to discover

I want to receive the latest job alert for front end supervisor

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected