Position Number: Multiple
Directorate: Community and Economy Services
Service: Arts and Culture
Location:
Blue Mountains Theatre and Community
Hub
Position
Classification:
Band 3
Date
Created/Updated
09/07/2026
POSITION PURPOSE/OBJECTIVE
The Theatre Services Supervisor is responsible for leading the Theatre Services team to
deliver exceptional front-of-house operations and outstanding customer service across all
theatre events. The role supervises the delivery of patron services, ticketing, ushering,
crowd management, and bar operations, ensuring services are provided safely, efficiently,
and in accordance with venue policies, procedures, and legislative requirements. The
Theatre Services Supervisor provides leadership, guidance, and on-shift support to staff,
fostering a professional, customer-focused team environment while contributing to a
positive patron experience.
RELATIONSHIPS
Reports to (Position Title): Front of House Supervisor
Report to (Position Number): P01140
Staff Responsibility: Theatre Services Attendants
Key Internal Relationships: Front of House Supervisor, Program Leader
Theatre & Cultural Development, Blue Mountains
Theatre Staff
Key External Relationships: Audience members, customers, producers,
artists and performers
KEY RESPONSIBILITIES
• Lead and supervise front-of-house operations to ensure the safe, efficient, and
professional delivery of theatre events.
- Foster a positive, customer-focused culture by ensuring the Theatre Services team
consistently delivers high standards of customer service.
- Coordinate and oversee the daily operation and staffing of ushering, bar, and box office
services.
