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Visitor Experience and Reception Manager

GREAT OCEAN ROAD WILDLIFE PARK
Gellibrand Lower VIC

Quick Apply

Job Details

Permanent | Full-time
10 hours ago

Qualifications

Management
Supervising experience
POS
Front desk

Full Job Description

As our Visitor Experience and Reception Centre Manager, you will be the face of the sanctuary, guiding day-to-day front of house operations, gift shop retail, visitor ticketing, and phone/online bookings. You will lead a high performing team of staff, working closely with wildlife keepers and volunteers. Crucially, you will ensure that every tourist, family, and tour group leaves with a deeper appreciation for Australian ecology and conservation.

Key responsibilities-

Front of house Leadership: manage daily operations at the main reception hub, overseeing visitor entry, POS systems, retail inventory, Manage tour groups and group bookings.
Team and Volunteer coordination: Hire, roster, and mentor visitor service staff, coordinate daily scheduling for our hands on volunteers.
Operations and Safety: Ensure visitor safety, coordinate accessibility needs and maintain high standards across public facing areas.
Conservation & wildlife Advocacy: Actively educate the public on our resident species- including our dingoes, wombats, koala and unique walkthrough wallaby sanctuary, and promote regional biodiversity protection. Be involved in our educational animal encounters with respectful interactions with visitors.

What we are looking for-

Proven management experience: solid experience supervising teams in a tourism venue.
Fauna and ecology Expertise: Comprehensive knowledge of native Australian wildlife, habitat threats and genuine passion for environmental sustainability. Ideally have a background with wildlife parks or zoos.
Excellent communication with ability to engage comfortably with both local families and international travelers.
Rostering and POS competence: Confident utilizing booking platforms, processing inventory, and building fair compliant staff rosters.
Must be willing to obtain first aid and Valid Victorian Working with Children’s Check.

What we offer-

Above award Remunerations: Competitive salary structured significantly higher than baseline Amusement, Events and Recreation award to reward top tier expertise.

Complimentary Park entry for family.

Unbeatable Workspace: Work in a beautiful, natural park setting with some amazing wildlife animals.

To Take part in our Wildlife preservation mission, please submit your updated resume and cover letter detailing your experiences in guest services and your passion for Australian wildlife to [email protected]

Work Location: In person

Quick Apply

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