In-Demand It support Jobs in Dee Why, Nsw

IT Helpdesk Team Leader
systemsGo —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Quick Apply
Service Desk Analyst
Herbert Smith Freehills —Sydney NSW
- Full-time
- Azure
- Customer service
- AI
8h
Systems Administrator
NEP Australia —Eveleigh NSW
- Full-time
- Computer science
- Management
- Computer Science
- Employee assistance program
Quick Apply
Senior Systems Administrator
Light & Wonder —Silverwater NSW
- Full-time
- Azure
- Management
- Computer Science
- Parental leave
Business Analyst – Salesforce and Business Systems Support (12-Month Contract)
Camp Quality —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Administrative experience
9d
Quality System Administrator
RFBI —Sydney NSW
- Full-time
- Time management
- Opportunities for advancement
13d
Inbound HubSpot Technical Support
Lupo Digital —Sydney NSW
- Sales
- Communication skills
- Marketing
- Annual leave
Group Senior Helpdesk Analyst
Prouds —Summer Hill NSW
- Full-time
- Systems design
- Microsoft Office
- POS
Quick Apply
Network Support Senior Specialist
NTT Ltd —Sydney NSW
- On call
- Hybrid work
- Leadership
Application Support Tech Lead Analyst (Margin and OTC Settlements) – Vice President
Citi —Sydney NSW
- Full-time
- Master's degree
- Databases
- Education
BIM Systems Administrator, DC Design Engineering
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- AutoCAD
- CAD
- Engineering
8d
Senior Cluster iT Specialist
Marriott International, Inc —Sydney NSW
- Full-time
- Hospitality
- Microsoft Outlook
- Management
5d
DC IT Technician
OVHcloud —North Sydney NSW
- Contract
- Hybrid work
Application Support Tech Lead Analyst (Digital Custody Assets) - Vice President
Citi —Sydney NSW
- Full-time
- Oracle
- Master's degree
- SQL
Systems Administrator (AU)
DroneShield Limited —Sydney NSW
- Full-time
- Management
- Administrative experience
Quick Apply
6d
Workflow Systems Administrator
NGS Super —Sydney NSW
- Full-time
- Management
- Organisational skills
- APIs
Quick Apply
7d
Technical Support, Tier 1
Teletrac Navman —Sydney NSW
Senior Administrator - IT security
HCLTech —Sydney NSW
System Administrator - ServiceNow
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
7d
ICT Design Engineer, DC Design Engineering
Amazon Corporate Services Pty Ltd - C17 —Sydney NSW
- Full-time
- AWS
- Bachelor's degree
- Construction experience

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IT Helpdesk Team Leader

systemsGo -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

ITIL Certification
SCCM
Customer service
Microsoft Office
Analysis skills
Bachelor's degree
ITIL
IT support
Organisational skills
IT
Communication skills

Full Job Description

About the Role

We’re hiring a Team Leader to join our client’s Sydney office! Our client is a global leader in medical equipment manufacturing, dedicated to advancing healthcare through innovation and excellence.

The role requires strong communication, customer service and analytical skills. This role will also require the resource to be a single point of contact (SPOC) for all escalated IT issues for the support services team.

Responsibilities

Be a SPOC for all escalated IT issues for the support services team.
Manages Service-Now ticket queue and ensures proper routing/escalation of Incidents and or requests.
Work as 2nd level support for system administration of Microsoft AD, Office 365 and other enterprise environments.
Mentoring new joiners in the team and providing operational and functional training.
Managing IT Asset inventory.
Lead on process improvements and manage the team to implement Global/Local programs.
Host weekly IT meeting for deskside team and presenting to Manager IT.
Creation and modification of user information, DL, Security groups etc. in Microsoft AD environment.
Experience with Corporate software solutions including SCCM, Imaging tools, Anti-Virus, Share point, Office suites etc.
Receive and respond to incoming calls, e-mails, and/or work from ticketing system and ensure timely closure of pending requests, maintaining SLA.
Lead in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring IT processes.
Monitoring of critical IT infrastructure and ensuring proper and timely escalation of system generated warning and alerts.
Lead in developing long-term strategies and capacity planning for meeting future IT inventory asset needs.
Write technical specifications, instructions, Knowledge base articles, and validation documents for end users and IT processes.

Qualifications

5 - 8 years relevant work experience.
Microsoft certification is a plus.
Good project management Skills.
Medical technology/manufacturing IT experience is a plus.
ITIL v3 experience is a plus.
Bachelor Degree is preferred.
Excellent technical knowledge of HP desktop and laptop hardware plus software, including Microsoft Windows products such and Microsoft Office applications.
Strong analytical and organizational skills.
Strong communication and customer service skills.
Driven to continually build knowledge and skills.

Required Skills

Build relationships with peers, stakeholders, and customers.
Become familiar with technology platforms and systems.
Become familiar with the IT organization as to be built out of the ITO program.
Ensure that support requests are captured in the ticketing system.
Have a clear understanding of the local IT environment and articulate additional training and education needs as demanded by the local environment.

Preferred Skills

Become a respected and trusted IT support services expert.
Be able to resolve 90% of incidents in a self-sufficient manner within defined SLA’s.
Be well integrated with the Asiapac support services organization and work in line with its structure and dependencies.
Lead regional and/or global projects as per the organization strategy.
Work in line with globally defined and available support services related processes and procedures.

Quick Apply

Refine Your Search

it support jobs in dee why, nsw

IT Helpdesk Team Leader

Service Desk Analyst

Systems Administrator

Senior Systems Administrator

Business Analyst – Salesforce and Business Systems Support (12-Month Contract)

Quality System Administrator

Inbound HubSpot Technical Support

Group Senior Helpdesk Analyst

Network Support Senior Specialist

Application Support Tech Lead Analyst (Margin and OTC Settlements) – Vice President

BIM Systems Administrator, DC Design Engineering

Senior Cluster iT Specialist

DC IT Technician

Application Support Tech Lead Analyst (Digital Custody Assets) - Vice President

Systems Administrator (AU)

Workflow Systems Administrator

Technical Support, Tier 1

Senior Administrator - IT security

System Administrator - ServiceNow

ICT Design Engineer, DC Design Engineering

I want to receive the latest job alert for it support in dee why, nsw

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