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Hotel Service Supervisor

SeaLink K'gari (Fraser Island) -
Fraser Island QLD

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Job Details

Permanent | Full-time | Apprenticeship
$75,000 - $85,000 a year
8 hours ago

Benefits

Travel reimbursement
Commuter assistance

Qualifications

RSA
Diploma
Leadership
Hotel experience

Full Job Description

Hotel Service Supervisor – K'gari Beach Resort, K’gari (Fraser Island)

About the Role

We are looking for an exceptional Hotel Service Supervisor who enjoys working and living in an island resort environment leading a dynamic team and ensuring customer excellence.

The position is located at K'gari Beach Resort on beautiful K'gari (Fraser Island). K'gari Beach Resort is part of the KBRV Resort Operations Pty Ltd, and a subsidiary of Kelsian Group Limited.

Our ideal applicant is ready for their next adventure and are available now to join the team! This a full-time permanent position where you'll live and work in paradise…

The base salary for this role is between $75,000 to $85,000.

The job entails:

Responsible for the coordination and supervision of the day-to-day functioning of the Front Office reception team, Housekeeping team and resort reservations.
Oversee guests' services including customer requests, customer satisfaction, bookings, activities, and manage complaints and escalations through to a positive resolution.
Collaborate and Influence other Department Managers to ensure coordination across departments
Assisting with managing employee activities including but not limited to attendance, leave, records, rosters ad timesheets.
Lead the communication, engagement and culture across teams.
Promote and ensure alignment to workplace health and safety regulations
Supervise team operations, identifying opportunities for improvement and changes
Address and manage employee concerns and resolve workplace issues
Other supervisory duties across the resort and all areas as requested by Senior Managers.

Your Skills, Qualifications & Experience

You will have:

Must have at least a relevant Diploma or higher
At least one-year proven experience in a frontline service leadership role
Evidence of supervisory qualification or certifications and traineeship
Proven experience working within an Island hotel / resort environment
Good leadership skills to drive high performance, culture and meet goals
Ability to lead and influence, and work in fast paced environment in order to adapt and establish work requirements and assign duties
Valid Queensland RSA certificate with wine and cocktail knowledge
Be willing to perform other hotel and supervisory duties as directed
Proven experience working within an island hotel/resort environment is an advantage

Benefits - conditions apply

$1000 Annual SeaLink Employee Travel Allowance
Affordable Living Expenses (includes 3 staff meals daily, free Wi-Fi & airconditioned accommodation)
Worldwide Heartist Bienvenue benefits
25% off resort dining, retail and spa
Free Island 4WD bus tours
Free ferry transfers to-and-from the island
Access to the pool, staff gym, tennis courts
Access to Employee Training Programs
Employee Award Programs

About Us

K'gari is a World Heritage listed island off Australia’s Eastern Queensland coast, is the world’s largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.

SeaLink K'gari is part of SeaLink Marine & Tourism, one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia’s most beautiful island destinations and brilliant experiences. With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.

SeaLink Marine and Tourism is part of the Kelsian Group - Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.

How to Apply

Click APPLY and upload a copy of your resume and cover letter for us to review.

Applicants for this position will be required to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.

Apply Now

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