In-Demand Complaint resolution Jobs in Parramatta, Nsw

Complaint Resolution Specialist
CMC Markets —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
- Free food
Customer Advocacy Specialist
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Work from home
8d
Customer Service Manager
Trend Windows & Doors —Girraween NSW
- No weekends
- Customer service
- Communication skills
- Time management
- Employee discount
6h
Customer Service Representative (Fixed term 12 Months)
ResMed —Sydney NSW
- Full-time
- CRM software
- Customer service
- No degree
Director Resolution Review and Engagement
Health Care Complaints Commission —Sydney NSW
- Full-time
- Employee assistance program
5h
Logistics & Distribution Manager, ANZ
Vantive —North Sydney NSW
- Management
- ERP systems
- Analysis skills
Manager, EDR
AMP Limited —Sydney NSW
- Full-time
- Communication skills
4d
Associate Director / Director, Insolvency, Quality & Risk Management, Financial Advisory
Teneo —Sydney NSW
- Part-time
- Leadership
- Communication skills
- Time management
Quality Assurance Manager
Ausgreen Solar Solutions —Bankstown NSW
- $80,000 - $90,000 a year
- Full-time
- Management
- Bachelor's degree
- In-person
Quick Apply
2d
Senior Specialist PC&G | HR Business Partner
Bridgestone Mining Solutions Australia —Sydney Olympic Park NSW
- Urgently hiring
- Employee discount
Building Manager
Bright & Duggan Property Group —Sydney NSW
- Full-time
- Management
- Customer service
- Communication skills
Quick Apply
Customer Care Consultant
Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) —Regents Park NSW
- Full-time
- Customer service
- ERP systems
- Conflict management
- Employee assistance program
Deputy Delegated Authority Manager (MGA)
Munich Re —Sydney NSW
- Full-time
- Microsoft Excel
- Management
- SQL
Senior Product Manager - Complex Products
Commonwealth Bank —Sydney NSW
- Full-time
- Product management
- Agile
- Communication skills
13d
Solicitor - Class Actions Investigations
Shine Lawyers —Sydney NSW
- Full-time
- Remote
- Research
- Analysis skills
- AI
- Work from home
Senior Claims Specialist
Gen Re —Sydney NSW
- Hybrid work
- Leadership
- Communication skills
- Health insurance
14d
Technical Support Engineer
Rapiscan —Homebush NSW
- Weekend availability
- Management
- Microsoft Office
- Analysis skills
Manager In Training - Nick Scali Marsden Park
Nick Scali —Marsden Park NSW
- Full-time
- Sales
- Merchandising
Quick Apply
13d
Service Designer, Scams
AFCA —Sydney NSW
- Contract
- Hybrid work
- Agile
- AI
- Communication skills
Quick Apply
4d
Team Leader & Project Manager, Treasury Services
Link Group —Sydney NSW
- Microsoft Excel
- Management
- Analysis skills

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Complaint Resolution Specialist

CMC Markets -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Extended annual leave
Free food

Qualifications

Analysis skills
Communication skills

Full Job Description

If you also believe that everyone should be able to achieve their financial potential, then you’ll love contributing to CMC Markets’ company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that’s growing with you, by global expansion and product offering.

We're looking for an experienced and customer-focused Complaint Resolution Specialist to join our team.

This role is ideal for someone who enjoys solving complex problems, navigating regulatory requirements, and delivering fair customer outcomes within a fast-paced financial services environment.

You will be responsible for managing complex customer complaints relating to online trading and investment services, including matters escalated to external dispute resolution bodies such as the Australian Financial Complaints Authority (AFCA).

Why You'll like working here

Just some of the reasons you’ll love working here include:

Leave benefits: Accrue 5 additional annual leave entitlements each year called My Days, as well as enjoying 5 extra annual leave days once you pass 12 months. Enjoy your birthday off to spend time with family and friends, on us! Utilise a free annual charity day to give back to your community.
$0 Trades: Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders!
Continuous learning: Our L&D offering covers both technical and performance training, ensuring you're always learning new skills.
Unlimited access to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts, and make use of a variety of resources that will enhance your physical and mental wellbeing
Collaboration: We believe that great things happen when smart people work together, that’s why we’ve made the decision to work five days in the office.
Office perks: Help yourself to free breakfast cereals, condiments, and coffee to fuel your workday. Our culture club provides opportunities for everyone whether you’re into fitness, pizza making classes, socialising or bringing out your competitive side in trivia or lawn bowls!

What you’ll be working on

Investigating and resolving complex customer complaints from start to finish.
Managing complaints involving:
- Trade execution and pricing disputes
- Platform and technology issues
- Corporate actions
- Margin lending and margin calls
- Fees, interest and account calculations
- Account administration matters
Preparing clear and well-reasoned written responses.
Managing complaints escalated to AFCA and other external dispute resolution schemes.
Working closely with teams across Trading, Technology, Operations, Compliance, Legal and Risk.
Identifying root causes and opportunities to improve customer outcomes.
Supporting complaint governance and regulatory reporting activities.

What will help you be successful?

You'll thrive in this role if you're naturally curious, solutions-focused and enjoy investigating complex issues to deliver fair, balanced outcomes. You combine strong analytical thinking with excellent judgement and communication skills, allowing you to confidently manage challenging customer situations while balancing customer outcomes with regulatory requirements.

You'll bring experience handling complex complaints or dispute resolution within financial services, including interpreting legislation and communicating clear, well-reasoned decisions. Experience with AFCA matters, ASIC Regulatory Guide 271 (RG271), or within stockbroking, online trading or wealth management will be highly regarded.

Qualifications in law, finance, commerce, business or a related discipline are also advantageous.

You must hold full working rights in Australia to be eligible for this role.

The things we live by

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone

Click on the link to find out more about the things we live by at CMC Markets CMC Markets - Culture Video

We’re always on the lookout for great people, so even if you don’t feel you are a 100% fit, apply with your up-to-date CV and we’ll consider you for this role and any other suitable opportunities across the business.

We look forward to hearing from you!

Please be vigilant when applying for jobs online. CMC Markets will never request personal identification details, such as Date of Birth or Tax File Number prior to an offer being made. If your initial application is successful, regardless of whether you've applied directly or through an approved recruiter, you will always liaise with a representative from CMC's Talent Acquisition team. We will only discuss a role you have formally applied for via phone or email (CMC Markets email address); and never via Facebook or Telegram.

Apply Now

Refine Your Search

complaint resolution jobs in parramatta, nsw

Complaint Resolution Specialist

Customer Advocacy Specialist

Customer Service Manager

Customer Service Representative (Fixed term 12 Months)

Director Resolution Review and Engagement

Logistics & Distribution Manager, ANZ

Manager, EDR

Associate Director / Director, Insolvency, Quality & Risk Management, Financial Advisory

Quality Assurance Manager

Senior Specialist PC&G | HR Business Partner

Building Manager

Customer Care Consultant

Deputy Delegated Authority Manager (MGA)

Senior Product Manager - Complex Products

Solicitor - Class Actions Investigations

Senior Claims Specialist

Technical Support Engineer

Manager In Training - Nick Scali Marsden Park

Service Designer, Scams

Team Leader & Project Manager, Treasury Services

I want to receive the latest job alert for complaint resolution in parramatta, nsw

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