Senior Customer Success Manager, Australia
Checkbox Technology —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Parental leave
Quick Apply
11d
Customer Onboarding Manager
Weel —Sydney NSW
- Hybrid work
- ERP systems
- Organisational skills
- APIs
- Parental leave
- Employee assistance program
8d
Senior DevOps Engineer
CreditorWatch —Sydney NSW
- Full-time
- Hybrid work
- DevOps
- AWS
- APIs
- Gym membership
Quick Apply
Engineering Manager, Developer Experience
Cover Genius —Sydney NSW
- Full-time
- Hybrid work
- DevOps
- Scripting
- Organisational skills
- Work from home
Sr. Business Development Manager, Storage (Data Foundations), WWSO Data APJC
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
12d
Strategic Customer Success Manager
Dolby —Sydney NSW
- Management
- APIs
- AI
Staff AI Application Security Engineer
Relevance AI —Sydney NSW
- Full-time
- Hybrid work
- AWS
- APIs
- AI
- Parental leave
- Employee assistance program
KYC Team Lead
Stake —Sydney NSW
- Full-time
- AI
- Annual leave
- Parental leave
Quick Apply
Commercial Account Manager - ANZ
Kong —Sydney NSW
- Full-time
- CRM software
- Salesforce
- APIs
Sales Director- Insurance
Infosys —Sydney NSW
- Financial services
- AI
1d

More jobs to discover

Find similar jobs that you might be interested in.

Customer Onboarding Manager
Weel —Sydney NSW
As a Customer Onboarding Manager at Weel, you’ll guide our new customers through a smooth and successful onboarding experience. Team events and bonding budgets.
8d
Workplace Health and Safety Coordinator
Amazon Commercial Services Pty Ltd - F47 —Kemps Creek NSW
Bachelors degree in a Safety related field and/or Certificate IV in Work Health and Safety, or equivalent. Work a flexible schedule/shift/work area, including…

I want to receive the latest job alert for engineering manager agentic ai in parramatta, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

engineering manager agentic ai jobs near parramatta, nsw

Sales Director jobs in Sydney NSW

Onboarding Manager jobs in Sydney NSW

Application Security Engineer jobs in Sydney NSW

Customer Success Manager jobs in Sydney NSW

Commercial Manager jobs in Sydney NSW

Senior Business Development Manager jobs in Southbank Vic

Senior Business Development Manager jobs in Monash University Vic

Technical Business Analyst jobs in Sydney Nsw

Business Internship jobs in Melbourne Vic

Senior Business Development Manager jobs in Notting Hill Vic

Senior Business Development Manager jobs in Woonona Nsw

Art Director jobs in Melbourne Vic

Sales Director jobs in Melbourne Vic

Sales Director jobs in Pyrmont Nsw

Sales Representative Trade jobs in Melton Vic

Retail Sales Associate jobs in St Marys South Nsw

Junior Software Developer jobs in Seventeen Mile Rocks Qld

Junior Developer jobs in Reynella Sa

Junior Developer jobs in Perth Wa

Ios Developer jobs in Sydney Nsw

Senior Customer Success Manager, Australia

Checkbox Technology -
Sydney NSW

Quick Apply

Job Details

Full-time
11 days ago

Benefits

Parental leave
Salary packaging

Qualifications

Upselling
SaaS
AI
Communication skills

Full Job Description

Senior Customer Success Manager

Full-time | Hybrid | Sydney

The Company

Checkbox is a Series A B2B legal technology company building foundational tools for enterprise legal teams to better own, manage and resolve legal work at scale.

Our platform combines modern SaaS workflow tooling with agentic AI-native product experiences, helping legal teams capture, triage, route, manage and complete work with greater visibility, speed and control.

We are building toward a new category of Legal Service Hub: the system that helps in-house legal teams understand demand, orchestrate workflows and deliver better outcomes across the business.

The Position

At Checkbox, we set a high bar for customer experience. It’s what we are known for, what we celebrate internally, and a core driver of our success. Our customers choose us not only for category-defining technology, but for a team that delivers measurable outcomes and sustained impact across their legal function. That standard shapes how we hire, how we operate, and how we partner.

As a Senior Customer Success Manager, you will partner with enterprise legal teams to ensure they realise meaningful business outcomes with Checkbox. Ideally, you bring prior experience working with legal tech platforms or supporting legal and legal operations teams, allowing you to quickly understand the workflows and challenges faced by in-house legal departments.

In this role, you will guide customers from initial adoption through long-term growth, helping them embed Checkbox into their legal workflows and achieve measurable operational impact. You will own the health, retention and expansion of a portfolio of enterprise customers.

You will work closely with Legal Engineers, Onboarding and Product teams to drive adoption, identify opportunities for growth and ensure customers continue to realise increasing value from their investment in Checkbox.

Outcomes you will drive in this role

Account Ownership

Take ownership of enterprise customers as they transition from onboarding toward go-live, ensuring a smooth handoff and continuity in the customer journey.

Customer Adoption & Operational Impact

Ensure customers successfully embed Checkbox into their legal workflows after go-live, helping legal teams transition from initial deployment to meaningful operational impact across their organisation.

Long-Term Customer Partnerships

Build trusted relationships with stakeholders across legal, operations and business teams, positioning Checkbox as a strategic platform within their legal operations ecosystem.

Account Growth & Expansion

Identify and drive opportunities to expand Checkbox usage by introducing new workflows, departments and use cases that increase the platform’s value across the organisation.

Customer Retention & Renewals

Own the retention and renewal of your portfolio of enterprise customers by ensuring continued alignment between customer goals and the outcomes delivered through Checkbox.

Strategic Customer Engagement

Lead strategic conversations with customers through regular check-ins, business reviews, roadmap discussions and workflow optimisation sessions.

Customer Insights & Product Influence

Capture structured feedback and usage insights from customers and partner with Product and Engineering to inform roadmap priorities and improve the platform.

Customer Advocacy

Drive advocacy initiatives including customer success stories, reviews and testimonials that showcase the impact of Checkbox across customer organisations.

Data-Driven Account Management

Leverage data and customer insights to monitor account health, identify risks and growth opportunities and guide proactive engagement strategies.

Complex Issue Leadership

Lead the resolution of complex customer challenges by coordinating with internal teams and ensuring timely, effective outcomes for customers.

About you

5+ years of experience in customer success or account management, with a proven track record of managing large, complex enterprise accounts and delivering results.
Experience working in legal technology or supporting legal and legal operations teams is strongly preferred. You understand the workflows, stakeholders and operational challenges faced by in-house legal departments.
Ability to think strategically and see the big picture, while also being detail-oriented and hands-on in execution. Your ability to connect customer goals with product capabilities allows you to guide customers toward meaningful outcomes.
A strong understanding of SaaS products and experience working closely with technical teams to deliver tailored solutions for customers. Experience with legal tech, workflow automation, or no-code platforms is a plus.
A relentless focus on customer success, with the ability to build and sustain trusted, long-term relationships with stakeholders across customer organisations.
Bring a strong commercial mindset to customer engagement. You are comfortable identifying expansion opportunities, leading upsell conversations, and managing renewals to drive long-term account growth.
Excellent interpersonal and communication skills, with the ability to confidently lead complex discussions, workshops and executive-level conversations with both technical and non-technical stakeholders.
Comfortable working in a fast-paced, high-growth environment, managing multiple priorities and navigating ambiguity with confidence.
A results-driven mindset with a strong track record of improving customer outcomes and driving key success metrics such as adoption, retention, expansion, NPS and overall account health.

Benefits

Competitive salary and equity
Hybrid working from our Sydney office
Personal learning and development budget
Flexible leave policy
Paid parental leave, including primary and secondary carer leave
Expense policy and salary sacrifice options
CBD start-up hub with snacks, drinks, premium coffee and team socials
Fully paid annual trips to company offsites, with past destinations including Australia, Bali and South Korea
Transparent and open culture where questions and feedback are welcomed

Quick Apply

Refine Your Search

engineering manager agentic ai jobs in parramatta, nsw

Senior Customer Success Manager, Australia

Customer Onboarding Manager

Senior DevOps Engineer

Engineering Manager, Developer Experience

Sr. Business Development Manager, Storage (Data Foundations), WWSO Data APJC

Strategic Customer Success Manager

Staff AI Application Security Engineer

KYC Team Lead

Commercial Account Manager - ANZ

Sales Director- Insurance

More jobs to discover

I want to receive the latest job alert for engineering manager agentic ai in parramatta, nsw

Related Searches

Explore jobs in more locations

Senior Customer Success Manager

The Company

The Position

Outcomes you will drive in this role

About you

Benefits

Job Seeker Tools

Employer Tools

Browse

Stay Connected