Provide exceptional customer service and administrative support to our team and residents as Village Administrator at Keyton.
About Keyton
With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we’re leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.
Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.
Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.
Your Day on A Page
We have an exciting opportunity for a Village Administrator to join our dynamic team at Bernborough Ascot.
From its one-of-a-kind position beside Doomben Racecourse, Bernborough Ascot provides an enviable setting for a vibrant retirement lifestyle with sweeping racecourse and stunning city views.
As Village Administrator, you will serve as the primary point of contact for residents and visitors.
You will deliver exceptional customer service, support the Village Manager across administrative and operational functions, and help maintain a safe, organised, and engaging community environment.
How You’ll Make an Impact
- Providing professional, courteous customer service to residents, visitors, and contractors
- Managing reception duties and responding to incoming enquiries
- Supporting the Village Manager with administrative tasks and day to day operations
- Maintaining accurate data records and assisting with invoicing
- Coordinating contractor inductions and supporting EHS compliance
- Preparing newsletters and community communications
- Assisting with the planning and coordination of community events and activities
- Carrying out ad hoc operational or resident support duties as directed by the Village Manager
What You’ll Bring
You will have excellent diligence and organisational skills, coupled with the ability to work autonomously to complete tasks. Your strong customer service skills will allow you to effectively consult with our residents and visitors.
To be successful in your application, you will have the following;
- Administration and demonstrated customer service experience
- Demonstrated experience using Microsoft Office (Outlook, Word, Excel) and ability to pick up new systems
- Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse community
- Exceptional interpersonal skills with a friendly, approachable personality that helps build trust and rapport with residents, families, and team members
- Be highly organised and able to prioritise competing tasks
- Willingness to learn and professionally develop
- A professional, initiative-taking and can-do attitude
- Current First Aid/CPR – (Or willing to obtain)
- Current Australian Drivers Licence
Keyton Perks & Benefits
- Career development and growth opportunities
- Generous leave entitlements
- Thrive as part of a strong team in an exceptional work environment
- Employer referral program
- Reward & Recognition Services
- Health & Wellbeing and Reward Program
- Sonder mental wellbeing app access
- Discounted health insurance, annual vaccinations and skin checks
- The opportunity to make a meaningful impact in the lives of our residents
Ready to Lead with Heart?
If you're passionate about fostering a vibrant, well-run, and caring community for independent seniors, we’d love to hear from you! Join our friendly team and be part of something truly meaningful.
Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Village Administrator opportunity and explain how your skills, qualifications and interests align with our requirements.
Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November.
At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.
