In-Demand Technical support Jobs in Preston, Vic

Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Hybrid work
- Management
- Databases
- Analysis skills
IT Systems Support Analyst
Bed Bath N' Table —Melbourne City Centre VIC
- Full-time
- Management
- Customer service
- POS
- Employee assistance program
- Employee discount
1d
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
ICT Product Specialist - Digital Evidence Management
Victoria Police —Melbourne City Centre VIC
- Full-time
- Management
- Agile
- Leadership
4d
Library Support/ IT Support
Victorian Government —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- Communication skills
9d
IT Support Level 2
MacKillop Family Services —Melbourne VIC
- Full-time
- Management
- Software troubleshooting
- Customer service
- Employee assistance program
4d
Technical Services Support
Lely —Truganina VIC
- Full-time
- AutoCAD
- Construction experience
- Communication skills
Classroom Teacher (ICT Specialist)
Victorian Government —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Typing
11d
IT Technician
WV Technologies Pty Ltd —Mickleham VIC
- $31.19 - $33.84 an hour
- Temporary
- Organisational skills
- Communication skills
- Employee assistance program
Quick Apply
2d
ICT Project and Systems Lead
Department of Justice and Community Safety —Melbourne City Centre VIC
- $128,635 - $140,849 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
IT Onsite Technician - Melbourne
Hemmersbach GmbH & Co. KG —Melbourne VIC
- Full-time
- English
- Microsoft Office
- POS
Senior Desktop Support Analyst
Corrs Chambers Westgarth —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Parental leave
Supervisor, Technical Customer Support, Residential Energy
Tesla —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee stock purchase plan
- Health insurance
Senior Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- Customer service
- Work from home
- Free food
Quick Apply
IT and online digital services support
EMC Technologies —Melbourne VIC
- Management
- Marketing
- EMR systems
Data Center IT Support Engineer, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Bachelor's degree
ICT Product Manager: Digital Evidence Management Systems
Victoria Police —Melbourne City Centre VIC
- Full-time
- Agile
- Leadership
- Communication skills
4d
Systems Administrator
Accenture —Melbourne VIC
- Full-time
- Azure
- Management
- DevOps
Finance Business Applications Specialist - IT
For Purpose Aged Care —Cheltenham VIC
- Remote
- Microsoft Excel
- SQL
- Analysis skills
- Work from home
- Employee assistance program
5d
Senior Service Desk Engineer
Starboard IT —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Communication skills
Quick Apply

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Manager, Technical Support – ANZ

SOTI Inc. -
Mulgrave VIC

Apply Now

Job Details

Full-time

Qualifications

Management
Enterprise software
Microsoft SQL Server
Technical support
Databases
Analysis skills
Diploma
Leadership
Communication skills
Information Technology

Full Job Description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Manager, Technical Support

Location

Who we are

At SOTI, we are committed to delivering best-in-class mobile and IoT (Internet of Things) device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they have always been done.

What We Are Looking For

We are seeking an early-career professional with a strong foundation in technology and a passion for delivering exceptional customer support. As a Technical Support Manager, you bring energy, curiosity, and a proactive approach to identifying and resolving complex technical issues.

You demonstrate a solid understanding of computer networking principles, coupled with strong analytical and problem-solving skills, and the ability to perform effectively in a fast-paced environment. You are motivated to continuously learn, adapt, and grow, while maintaining a high standard of customer experience.

This role offers significant opportunities for professional development and the chance to build a long-term career with SOTI.

What’s in it for you?

The People - From our humble origins in our founder’s basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You Will Do

Lead and manage a team of Team Leads and Technical Support Engineers across L1 to L3 support
Conduct regular one-on-one meetings to drive performance, engagement, and career development
Ensure adherence to SLAs, response times, and overall service quality standards
Monitor support queues, escalations, and resolution effectiveness to maintain operational excellence
Prepare and present monthly performance reports, including key metrics, insights, and improvement plans
Coach and develop team members to enhance technical capability, productivity, and career progression
Ensure teams are equipped with the right tools, resources, and knowledge for efficient operations
Collaborate with cross-functional teams such as Product, Engineering, and Customer Success to improve processes and customer outcomes
Drive continuous improvement by identifying gaps, optimizing workflows, and updating documentation
Support workforce planning, capacity management, and shift alignment to meet business demands
Act as an escalation point for critical issues and ensure timely resolution
Demonstrate flexibility to accommodate early or late calls and meetings based on business and regional requirements

Experience You Will Bring

Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field
8+ years of experience in technical support, including at least 3+ years in a leadership or management role
Strong understanding of technical support operations, including SLA management and escalation handling
Excellent verbal and written communication skills in English
Proven problem-solving ability with a structured and analytical approach
Strong leadership qualities with the ability to coach, mentor, and motivate teams
Ability to thrive in a fast-paced, dynamic environment with a focus on results and continuous improvement
Knowledge of mobile computing platforms, including Windows, iOS, Android, and legacy systems such as Blackberry
Understanding of networking fundamentals, databases, and enterprise software environments
Experience with Mobile Device Management (MDM) solutions is an advantage
Working knowledge of Microsoft SQL or similar database technologies is preferred

Working Arrangement: This is a hybrid role, with employees expected to work from the office on Mondays, Wednesdays, and Fridays, and remotely on Tuesdays and Thursdays. Please note that SOTI reserves the right to amend or modify the hybrid working model in line with business requirements.

#LI-DK1

#Hybrid

If you want to bring your ideas to life, apply at SOTI today.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

Apply Now

Refine Your Search

technical support jobs in preston, vic

Manager, Technical Support – ANZ

IT Systems Support Analyst

Help Desk Technician

ICT Product Specialist - Digital Evidence Management

Library Support/ IT Support

IT Support Level 2

Technical Services Support

Classroom Teacher (ICT Specialist)

IT Technician

ICT Project and Systems Lead

IT Onsite Technician - Melbourne

Senior Desktop Support Analyst

Supervisor, Technical Customer Support, Residential Energy

Senior Service Desk / Onsite Engineer (MSP)

IT and online digital services support

Data Center IT Support Engineer, MEL - DCO

ICT Product Manager: Digital Evidence Management Systems

Systems Administrator

Finance Business Applications Specialist - IT

Senior Service Desk Engineer

I want to receive the latest job alert for technical support in preston, vic

Explore jobs in more locations

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

If you want to bring your ideas to life, apply at SOTI today.

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