In-Demand Technical support Jobs in Docklands, Vic

IT Systems Support Analyst
Bed Bath N' Table —Melbourne City Centre VIC
- Full-time
- Management
- Customer service
- POS
- Employee assistance program
- Employee discount
2d
IT Support Engineer (Field)
ITConnexion —Melbourne VIC
Level 2 Service Desk Engineer
EFEX —South Melbourne VIC
- $80,000 - $100,000 a year
- Full-time
- Azure
- Communication skills
Quick Apply
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
IT Infrastructure Support Analyst
Infosys —Melbourne VIC
- Analysis skills
- Communication skills
- Health insurance
- Parental leave
IT Support Level 2
MacKillop Family Services —Melbourne VIC
- Full-time
- Management
- Software troubleshooting
- Customer service
- Employee assistance program
5d
IT Onsite Technician - Melbourne
Hemmersbach GmbH & Co. KG —Melbourne VIC
- Full-time
- English
- Microsoft Office
- POS
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
Senior IT Support Officer
BioAgilytix —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Administrative experience
Quick Apply
Senior Desktop Support Analyst
Corrs Chambers Westgarth —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Parental leave
System Administrator - 12 mth FTC
The Argyle Network —Melbourne VIC
- $90,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
Data Center IT Support Engineer, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Principal Technical Support Engineer
Rocket Software —Melbourne VIC
- Full-time
- Customer service
- Research
- AI
Senior Service Desk Engineer
Starboard IT —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Communication skills
Quick Apply
Senior IT Support Engineer
Metcash —Port Melbourne VIC
- Full-time
- Customer service
- ERP systems
- Communication skills
- Annual leave
- Parental leave
12d
IT Operations Specialist
Reece Group —Cremorne VIC
- Full-time
- Customer service
- Communication skills
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
- Employee stock purchase plan
- Health insurance
12d
ICT Product Specialist
Victoria Police —Melbourne City Centre VIC
- Full-time
- Organisational skills
13d
Senior Technical Customer Support Engineer - Australia
ClickHouse —Melbourne VIC
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance

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IT Systems Support Analyst

Bed Bath N' Table -
Melbourne City Centre VIC

Apply Now

Job Details

Full-time
2 days ago

Benefits

Employee assistance program
Employee discount
Transportation links

Qualifications

Management
Customer service
Microsoft Exchange
ITIL
IT support
POS
SharePoint
Communication skills

Full Job Description

501576

VIC - Melbourne CBD & Inner Suburbs, VIC

Information Technology

Full Time Salaried

Bed Bath N’ Table is an Australian owned family run business where helping our customers to create their dream home is our specialty and our passion. With over 180 stores in every state and territory of Australia and key location stores throughout New Zealand and Singapore, our team of driven and inspired people are the biggest part of our exciting journey to becoming a full home lifestyle destination for our customers.

BED BATH N' TABLE WILL OFFER YOU:

The chance to be part of a 100% Australian owned business that is continuously growing and strong
Competitive salary package
Access to Staff discounts of 30% off full price products and an additional 15% off reduced items so that you can create your own dream home
Great inner-city location in the vibrant Glenferrie café district of Hawthorn, close to public transport
Access to our Employee Assistance program to ensure that your well-being is continuously supported

We’re seeking an IT Systems Support Analyst to join our IT team as a first point of contact for technical support across Head Office and our store network. This is a hands-on role for someone who enjoys troubleshooting, customer service and solving problems across a broad technology environment.

ABOUT THE ROLE

Reporting to the IT Infrastructure and Services Manager, you’ll provide 1st and 2nd line support via phone, email, service desk and face-to-face assistance. You’ll manage incidents through to resolution or escalation, maintain accurate IT records and documentation, and support users across hardware, software, network and retail systems.

KEY RESPONSIBILITIES

Provide 1st and 2nd line technical support to Head Office and store teams across service desk, phone, email and face-to-face channels.
Log, manage, prioritise and escalate incidents through the Service Desk, ensuring records remain accurate, timely and up to date.
Troubleshoot user, hardware, software, network, wireless and Point of Sale issues, providing clear and customer-focused support.
Administer user and store changes, including account creation and deletion, moves, additions and changes across relevant systems.
Maintain IT documentation, knowledge resources and records, including SharePoint, FAQs, manuals and licensing information.
Support network and endpoint security tools, cloud and on-premise applications, and basic virtualisation technologies.
Participate in the after-hours support roster and escalate broader issues to the appropriate specialist when required.
Contribute to IT projects including new store setups, new initiatives and technology improvements.

ABOUT YOU

You will bring:

Tertiary qualifications in Information Technology or a related discipline.
Relevant experience in a similar IT support or service desk role.
Knowledge of ITIL-based service management practices.
Working knowledge of Windows desktop environments, Apple iOS, Active Directory, Microsoft 365 / Exchange, networking and wireless troubleshooting.
Exposure to retail or multi-site environments, Point of Sale systems and cyber security processes is highly regarded.
Strong troubleshooting, organisation and prioritisation skills, with the ability to respond calmly to unexpected issues.
Excellent communication and customer service skills, including the ability to explain technical issues without jargon.
A proactive, positive and adaptable approach, with the ability to work independently and contribute as part of a collaborative IT team.
Flexibility to participate in rotating shifts and on-call support.

WHY JOIN BED BATH N’ TABLE

Our values guide how we work every day:

Staff product discounts
Broad exposure across Head Office, stores and a multi-site retail technology environment
Hands-on experience across service desk, infrastructure, security and retail systems
Supportive, collaborative head office team

Apply Now

Refine Your Search

technical support jobs in docklands, vic

IT Systems Support Analyst

IT Support Engineer (Field)

Level 2 Service Desk Engineer

TIM Engineer / Desktop Support Engineer

Network Support Level 1

IT Infrastructure Support Analyst

IT Support Level 2

IT Onsite Technician - Melbourne

Help Desk Technician

Senior IT Support Officer

Senior Desktop Support Analyst

System Administrator - 12 mth FTC

Data Center IT Support Engineer, MEL - DCO

Principal Technical Support Engineer

Senior Service Desk Engineer

Senior IT Support Engineer

IT Operations Specialist

Installer Support, Technical Specialist

ICT Product Specialist

Senior Technical Customer Support Engineer - Australia

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ABOUT THE ROLE

KEY RESPONSIBILITIES

ABOUT YOU

WHY JOIN BED BATH N’ TABLE

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