Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The Opportunity
At Vocus, we're establishing a new process excellence capability to accelerate business transformation through data-driven process improvement. This is to drive data-led process improvement and operational excellence across Vocus. We’re starting with two Process Intelligence Leads to uncover value leakage, bottlenecks and improvement opportunities through process mining, followed by a Business Process Architect to establish the standards, governance and process foundations that enable scalable, enterprise-wide transformation. Together, these roles will help Vocus turn insight into measurable business value.
We're seeking an experienced Business Process Architect based in Melbourne to establish and own Vocus' enterprise process architecture, creating a single, best-practice view of how work flows across our end-to-end value chains.
As a key leader within the Transformation Office, you'll design the process foundations that support major strategic initiatives, including CRM consolidation, sales transformation and improved customer outcomes. Beginning with the Market & Sell value chain, you'll define the standards, governance, ownership models and future-state operating processes that enable Vocus to operate more consistently, efficiently and at scale.
This is a rare opportunity to shape enterprise-wide process architecture from the ground up while influencing some of the most significant transformation programs across the organisation.
What You'll Be Responsible for
As the Business Process Architect, you will:
- Design, maintain and govern Vocus' enterprise process architecture from value chain through to detailed process levels.
- Establish a common process taxonomy, modelling standards and governance framework aligned to industry best practice.
- Leverage frameworks such as TM Forum eTOM and APQC Process Classification Framework (PCF) to create a consistent enterprise process model.
- Develop and maintain a single source of truth for process documentation, standards, ownership and governance.
- Create and manage a process-to-data ownership model that clearly defines accountability across the organisation.
- Define future-state operating models across key business domains, beginning with Market & Sell.
- Design a simplified B2B sales operating model centred on consistent customer, opportunity, quote and contract management.
- Partner closely with CRM and Salesforce transformation programs to ensure process standards drive system design decisions.
- Provide enterprise process governance and architecture oversight across transformation initiatives.
- Coach and mentor analysts, process owners and stakeholders to embed process management disciplines and consistency.
What Success Looks Like
In this role, you'll deliver:
- An approved enterprise process architecture aligned to strategic priorities and industry standards.
- A completed and governed Market & Sell process model.
- Enterprise-wide process modelling standards, methodologies and governance practices.
- A comprehensive process and data ownership register with clear accountability across key domains.
- A future-state B2B sales operating model blueprint that supports CRM consolidation and business simplification.
- Strong adoption of process architecture principles across transformation initiatives and operational teams.
What you’ll bring to the role
You are a strategic thinker who combines architecture discipline with practical transformation experience. You understand how business processes, data ownership, operating models and technology platforms come together to create lasting business value.
- 8+ years' experience in business architecture, process architecture, process design or enterprise transformation within complex organisations.
- Deep expertise in BPMN 2.0 process modelling and enterprise process architecture methodologies.
- Strong knowledge of TM Forum eTOM, APQC Process Classification Framework (PCF) or similar enterprise process frameworks.
- Experience designing and optimising B2B sales, lead-to-cash, customer lifecycle or operational value chain processes.
- Proven experience working closely with CRM platforms, particularly Salesforce-enabled transformation programs.
- Understanding of process ownership, data ownership, governance and operating model design.
- Experience influencing senior leaders and facilitating alignment across business and technology stakeholders.
- Excellent communication, workshop facilitation and stakeholder engagement skills.
- Telecommunications, technology or large-scale services industry experience will be highly regarded.
- Tertiary qualifications in Business, Engineering, Information Systems or a related discipline, or equivalent professional experience.
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
