In-Demand Telecommunications engineer Jobs in Parramatta, Nsw

IP Telephony Engineer - Cisco/Zoom
Duxxel Pty Ltd —Sydney NSW
- From $120,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
Quick Apply
7h
Network Engineer
Cuscal —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Management
- AWS
Quick Apply
5h
Construction Project Manager
Equinix —Sydney NSW
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
3h
Azure/Databricks Cloud Architect
Pyramid Global Technologies —Sydney NSW
- Azure
- Computer Science
- Data analysis skills
Network Engineer
FinXL —Sydney NSW
- $800 - $900 a day
- Every weekend
- Hybrid work
- Scripting
- Communication skills
1h

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IP Telephony Engineer - Cisco/Zoom

Duxxel Pty Ltd
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
From $120,000 a year
7 hours ago

Qualifications

QoS
Azure
SCCM
VoIP
Telecommunication
Security
Communication skills
Intune

Full Job Description

Role Overview:

We are seeking an experienced Senior IP Telephony Engineer to design, implement, maintain, and troubleshoot modern Unified Communications (UC) and IP telephony platforms across on-premises and cloud environments.

The role has a strong focus on Zoom Phone, Zoom Contact Center, Cisco Voice, SIP/VoIP, IVR and contact center solutions, with additional responsibility for JAMF and Microsoft Intune endpoint management.

Key ResponsibilitiesVoice & Unified Communications:

Design and implement VoIP and Unified Communications solutions using Zoom Phone and Zoom Contact Center.
Manage and support Cisco IP PBX, voice gateways and SBC platforms.
Design and optimise call flows, auto-attendants, hunt groups, queues, voicemail, IVR and contact center routing.
Work with network teams on QoS, bandwidth planning and end-to-end voice quality.

Operations & Troubleshooting:

Act as a point of escalation for complex telephony and UC incidents.
Monitor and troubleshoot SIP trunks, SBCs, carrier interconnects, Zoom voice workloads and Cisco telephony environments.
Manage Zoom devices, policies and dial plans.
Support Yealink IP phones and associated voice infrastructure.
Perform detailed troubleshooting using SIP traces, logs and monitoring tools.
Execute Moves, Adds and Changes (MACD) for users, numbers, call flows and devices.

Customer & Stakeholder Engagement:

Work directly with customers and internal stakeholders to understand requirements and develop technical solutions.
Translate requirements into technical designs and implementation plans.
Recommend best practices for Zoom and overall UC strategy.
Coordinate with carriers and external vendors for provisioning, number porting and incident resolution.

Documentation & Governance:

Create and maintain high-level designs, low-level configurations, technical documentation and operational runbooks.
Maintain accurate inventories of telephony devices, numbers, licenses and services.
Contribute to continuous improvement of UC and collaboration platforms.

JAMF & Endpoint Management:

Administer JAMF/Jamf Pro for macOS device management, security and endpoint compliance.
Administer Microsoft Intune for Windows, macOS, iOS and Android devices.
Manage device enrollment, compliance policies and configuration profiles.
Deploy software, security updates and patches across enterprise endpoints.
Support SCCM/MECM/Azure-based endpoint management where required.
Troubleshoot Windows Group Policy, macOS policies, security patches and endpoint compliance issues.
Maintain endpoint security and ensure vulnerabilities are addressed promptly.

Required Skills & Experience:

Proven experience as an IP Telephony Engineer, Voice Engineer, UC Engineer or Unified Communications Engineer.
Strong hands-on experience with Zoom Phone and/or Zoom Contact Center.
Strong Cisco Voice/IP PBX experience, including voice gateways and SBCs.
Excellent knowledge of SIP, VoIP, SIP trunks and carrier interconnects.
Hands-on experience with IVR, call flows, queues, hunt groups and auto-attendants.
Strong troubleshooting skills using SIP traces, logs and monitoring tools.
Experience with enterprise telephony operations, MACD and number porting.
Strong customer-facing communication and technical documentation skills.
Hands-on experience with JAMF/Jamf Pro and Microsoft Intune.
Experience managing Windows and macOS endpoints in enterprise environments.

Desirable Skills:

Experience with SCCM/MECM and Azure.
Experience supporting Yealink IP phones.
Knowledge of network QoS and voice-quality optimisation.
Experience working with telecommunications carriers and vendors.
Understanding of enterprise security and endpoint compliance.
Experience working across large-scale collaboration and UC environments.

Pay: From $120,000.00 per year

Work Location: Hybrid remote in Sydney NSW

Quick Apply

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telecommunications engineer jobs in parramatta, nsw

IP Telephony Engineer - Cisco/Zoom

Network Engineer

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Network Engineer

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