In-Demand It help desk Jobs in Parramatta, Nsw

ICT Manager - Australian Institute of Police Management
Australian Federal Police (AFP) —Sydney NSW
- $123,420 - $132,185 a year
- Temporary
- Hybrid work
- Azure
- Management
- Communication skills
- Annual leave
- Parental leave
8d
Service Desk Manager
Credit Corp —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Management
- AI
- Health insurance
- Employee assistance program
1d
Customer Liaison Officer
CDC NSW —Seven Hills NSW
- Full-time
- Customer service
- Communication skills
Workplace Concierge & Reception
JLL —North Ryde NSW
- Hospitality
- SharePoint
- Cleaning
- Health insurance
- Parental leave
11d
Senior IT Operations Engineer
GROW Inc. —Sydney NSW
- Temporary
- Hybrid work
- APIs
- Parental leave
Service Delivery Manager
Capgemini —Sydney NSW
- Hybrid work
- Management
- Leadership
Manager - Service Management - Cloud
Interactive Pty Ltd —St Leonards NSW
- Management
- AI
- Leadership
Payroll Coordinator
TFE Hotels —Ultimo NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Communication skills
8h
Technical Account Manager
Super Micro Computer —Sydney NSW
- Full-time
- Engineering
- English
- Bachelor's degree
Receptionist Sydney, New South Wales
Bupa —Sydney NSW
- Full-time
- Health insurance
- Gym membership
7d
Front Office All Rounder (Full-Time)
Hilton —Sydney NSW
- Full-time
- English
- Front desk
- In-person
5d
Senior IT Engineer, LRC
Airwallex —Sydney NSW
- Full-time
- Computer Science
- Salesforce
- AWS
Student Ambassador
UTS College —Sydney NSW
- $37.50 an hour
- Weekend availability
- Communication skills
- Time management
14d
Infrastructure Manager
THE ICONIC —Barangaroo NSW
- Azure
- AWS
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
12d
Guest Service Agent
AccorHotel —Mascot NSW
- Customer service
- Communication skills
Quick Apply
1d
Solutions Architect
SSW —Sydney NSW
- Azure
- DevOps
- Public speaking
- Annual leave
- Work from home
Senior Software Engineer, Core Experiences - Sydney, Australia
Speechify —Sydney NSW
- Remote
- APIs
13d
Regional Operations Director
JLL —Sydney NSW
- Engineering
- Bachelor's degree
- Business
- Health insurance
- Parental leave
Customer Service Officer
CBRE —Sydney NSW
- Part-time
Personal Assistant - Audit Practice
BDO —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
- On-the-job training

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ICT Manager - Australian Institute of Police Management

Australian Federal Police (AFP) -
Sydney NSW

Apply Now

Job Details

Temporary | Full-time
$123,420 - $132,185 a year
8 days ago

Benefits

Annual leave
Parental leave

Qualifications

Azure
Management
Network engineering
Communication skills
Intune

Full Job Description

Job Details

EMPLOYMENT TYPE - Temporary Full time for a period of 12 months with the possibility of a 12 month extension

LOCATION - NSW

AFP BAND & SALARY - Band 07 ($123,420.00 - $132,185.00)

JOB REFERENCE NUMBER - 16198

This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
4 extra days of mandatory rest leave per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
18 weeks paid Parental Leave for Primary Caregiver (and 14 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Flexible and hybrid working arrangements that support work-life balance
Health & wellbeing services – with a focus on early intervention, education and prevention
Access to ongoing training and professional development opportunities

What is the role?

The Australian Institute of Police Management (AIPM) is a National Common Police Service, administered by the Australian Federal Police (AFP). It specialises in the development of leadership capability for individuals and organisations involved in the innovative provision of policing, law enforcement, security, public safety, emergency services and related professions. Our programs are a blended delivery of online, distance education and residential sessions. Our small campus comprises educational, catering, accommodation and conferencing facilities.

This is a solo ICT position located at the AIPM campus in Manly. Our ideal candidate is an experienced IT professional with a minimum of 3 years’ experience working in a similar role. You will have a high level of capability and knowledge working across diverse computing environments and a broad range of application exposure tailored to educational and hospitality facilities service delivery. You will have strong interpersonal and communication skills, a proven ability to provide professional services within tight deadlines and work with minimal supervision.

What will you do?

Reporting to the reporting to the Director, Business Development you will primarily be responsible for the day-to-day management and delivery of first level support to staff and clients across all facets of IT operations at the AIPM.

This includes:

Providing help desk support and technical assistance to staff and clients.
Managing and maintaining servers, workstations, backup systems and audiovisual equipment.
Maintaining ICT records, software licences and asset registers.
Providing technical advice and support across a range of ICT systems and applications.
Coordinating and implementing software upgrades, updates and system enhancements.
Managing classroom ICT equipment, including configuration, performance optimisation and routine operational checks.
Ensuring the physical security and effective management of ICT assets.
Supporting ICT governance, procurement and compliance activities.
Maintaining and promoting robust cyber security governance practices to safeguard the organisation's digital environment.
Coordinating and managing second-level ICT support delivered by external service providers.
Liaising with vendors and stakeholders to ensure reliable and effective ICT service delivery.

Essential Requirements

You must be an Australian Citizen at the time of application.
A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
A minimum of 3 years demonstrated experience ICT experience and skills.
Relevant formal ICT qualification.
Proven experience in the provision of first level support for ICT services and management of second level ICT support from external service providers.
Well-developed knowledge and experience in software and hardware installation, management and maintenance procedures across a range of platforms including: Microsoft Azure, Microsoft 365 including Teams, Intune management and Hybrid Active Directory.
Demonstrated ability to support and optimize IT systems to enhance learning environments and infrastructure, streamline operations and ensure reliable service delivery.

Desirable Requirements

The following skills and/or experience would be highly regarded:

Network engineering including Ubiquiti Unifi, Firewalls and Web proxy’s.
Experience in Video Management Systems.
Strong interpersonal and communication skills.
Ability to develop and maintain good staff and client relationships.
Manage competing priorities and ability to work to tight deadlines.

Additional Information

This role is located on site in Manly, NSW and applicants are expected to be based in Sydney, NSW.
This is a 12 month non-ongoing position with the possibility of a 12 month extension

Selection Criteria

Achieve results
Communicates with influence
Contributes to strategic thinking
Cultivates productive working relationships
Shows personal drive and integrity
Technical knowledge and skills

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
Have your fingerprints taken if an offer of employment is made.
Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
Satisfactorily undertake a security clearance to the level specified for the position.

Recruitment Process

Applicants who have demonstrated their suitability for employment through their resume and application, may be asked to complete additional assessments or activities to determine suitability for the role. This may also include a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.

Commitment to Diversity & Inclusion

We’re all individuals and we love that. At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.

Contacts and Closing Information

Contact Officer: Cathi Margherita

Contact Officer Phone: (02) 9934 4805 / 0404 076 313

Contact Officer Email: [email protected]

Applications Close: 11:59pm (AEST) 07/09/2026

To view our other employment opportunities, please visit our career site.

www.afp.gov.au

Apply Now

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Job Details

Did you know?

What is the role?

What will you do?

Essential Requirements

Desirable Requirements

Additional Information

Selection Criteria

Application

Employment Suitability

Recruitment Process

Commitment to Diversity & Inclusion

Contacts and Closing Information