JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Role:
The Residential Property Coordinator supports the day‑to‑day delivery of Staff Residential Property services in Canberra. The role provides hands‑on coordination, administration, and customer support to ensure residential properties are safe, compliant, well‑maintained, and ready for occupancy, under the direction of the Assistant Facilities Manager – Residential Lead.
Benefits:
18 weeks paid parental leave for Primary Carer after 6 months of service
Private Health Insurance Discounts
Gym & Wellbeing Discounts
Employee assistance program
Health & Beauty Discounts
Novated Lease for EV Cars
‘You Days’ – 2 extra leave days!
Duties include but are not limited to:
SRP Operations Support
Assist with coordination of SRP activities across acquisition, occupancy, maintenance, and exit.
Support Move In / Move Out (MIMO) activities using approved processes and checklists.
Help ensure properties are ready for occupancy and escalate issues as required.
Support exit inspections, defect reporting, and follow‑up works.
Compliance, Health, and Safety
Assist with property inspections and compliance checks (fire, electrical, gas, general safety).
Maintain compliance records and report hazards, incidents, or non‑compliance issues.
Support audits, risk management, and escalation procedures.
Vendor and Contractor Coordination
Coordinate contractors and service providers for maintenance and compliance works.
Monitor completion and quality of works and escalate issues where required.
Ensure contractors follow safety and site requirements.
Customer and Stakeholder Support
Act as a primary support contact for FCDO staff living in SRP accommodation.
Respond to property related requests in a timely and professional manner.
Maintain effective working relationships with residents, vendors, agents, and JLL teams.
Administration, Systems, and Reporting
Maintain accurate SRP records, trackers, and documentation.
Raise and manage work orders in approved systems (e.g. Corrigo).
Support financial administration, including purchase orders and invoices.
Assist with basic reporting on property status and compliance.
What you will bring:
Experience in property, facilities, or workplace coordination (residential preferred).
Working knowledge of health, safety, and compliance requirements.
Strong customer service and communication skills.
Well‑organised, detail‑focused, and able to manage multiple priorities.
Proficient in Microsoft Office and property/work order systems.
Ability to obtain and maintain required security clearance.
Values and Behaviours
Demonstrates JLL values: Safety, Teamwork, Professionalism, and Customer Focus.
Works collaboratively and follows compliant, controlled ways of working.
What to expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
Interested candidates, please apply following the link below quoting job reference number CTREQ484399
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
