In-Demand Senior customer service representative Jobs in Parramatta, Nsw

Night Manager
Crowne Plaza Hotels & Resorts —Sydney NSW
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
11h
Head of Customer Service
Employment Hero —Bondi Junction NSW
- $180,000 - $200,000 a year
- Full-time
- Customer service
- AI
- Leadership
1h
Software Engineer
Anduril Industries —Sydney NSW
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
Quick Apply
Senior Software Engineer
Anduril Industries —Sydney NSW
- Full-time
- Computer Science
- Software troubleshooting
- Systems design
Quick Apply
Senior Manager, Software Engineering
Anduril Industries —Sydney NSW
- Full-time
- Computer Science
- Electrical experience
- Bachelor's degree
Quick Apply

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senior customer service representative jobs near parramatta, nsw

Night Manager

Crowne Plaza Hotels & Resorts -
Sydney NSW

Apply Now

Job Details

11 hours ago

Benefits

Employee discount

Qualifications

Hospitality
Management
RSA
Customer service
Administrative experience
Team management
Hospitality Management
Computer skills
Diploma
Leadership
Communication skills
Office experience

Full Job Description

We are seeking an experienced and customer-focused Night Manager to oversee hotel operations during overnight hours. As the senior representative on duty, you will be responsible for ensuring the smooth and efficient running of the hotel, delivering exceptional guest experiences, managing overnight staff, and maintaining safety and security standards.

This is an excellent opportunity for a hospitality professional who thrives in a leadership role and enjoys working in a dynamic, guest-focused environment.

Key Responsibilities

Oversee all hotel operations during the night shift.
Ensure guests receive outstanding service and support.
Manage late check-ins, early departures, and guest enquiries.
Handle guest feedback, concerns, and resolve issues promptly and professionally.
Conduct night audits, daily financial reconciliations, and reporting.
Supervise and support front office and overnight staff.
Monitor hotel security and safety procedures.
Coordinate with housekeeping, maintenance, and security teams as required.
Ensure compliance with company policies and relevant regulations.
Prepare handover reports for the day management team.

About You

To be successful in this role, you will have:

Previous experience as a Night Manager, Duty Manager, Front Office Manager, or similar hospitality leadership position.
Strong knowledge of hotel front office operations and night audit processes.
Exceptional customer service and communication skills.
Proven leadership and team management capabilities.
Strong problem-solving and decision-making skills.
Ability to work independently and remain calm under pressure.
Experience using hotel Property Management Systems (PMS).
Flexibility to work overnight shifts, weekends, and public holidays as required.
Qualifications & Skills
Certificate, Diploma, or Degree in Hospitality Management (desirable).
Current Responsible Service of Alcohol (RSA) certification (if applicable).
Sound computer and administrative skills.
Understanding of workplace health and safety requirements.

What We Offer

Competitive salary and staff benefits.
Supportive and professional work environment.
Career development and progression opportunities.
Employee discounts and perks in over 7000 hotels world wide.

Apply Now

If you are a motivated hospitality professional with a passion for guest service and operational excellence, we would love to hear from you.

Submit your resume and cover letter outlining your experience and suitability for the role.

Join our team and help deliver exceptional guest experiences, day and night.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply Now

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senior customer service representative jobs in parramatta, nsw

Night Manager

Head of Customer Service

Software Engineer

Senior Software Engineer

Senior Manager, Software Engineering

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