We are seeking an experienced and customer-focused Night Manager to oversee hotel operations during overnight hours. As the senior representative on duty, you will be responsible for ensuring the smooth and efficient running of the hotel, delivering exceptional guest experiences, managing overnight staff, and maintaining safety and security standards.
This is an excellent opportunity for a hospitality professional who thrives in a leadership role and enjoys working in a dynamic, guest-focused environment.
Key Responsibilities
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Oversee all hotel operations during the night shift.
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Ensure guests receive outstanding service and support.
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Manage late check-ins, early departures, and guest enquiries.
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Handle guest feedback, concerns, and resolve issues promptly and professionally.
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Conduct night audits, daily financial reconciliations, and reporting.
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Supervise and support front office and overnight staff.
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Monitor hotel security and safety procedures.
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Coordinate with housekeeping, maintenance, and security teams as required.
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Ensure compliance with company policies and relevant regulations.
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Prepare handover reports for the day management team.
About You
To be successful in this role, you will have:
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Previous experience as a Night Manager, Duty Manager, Front Office Manager, or similar hospitality leadership position.
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Strong knowledge of hotel front office operations and night audit processes.
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Exceptional customer service and communication skills.
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Proven leadership and team management capabilities.
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Strong problem-solving and decision-making skills.
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Ability to work independently and remain calm under pressure.
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Experience using hotel Property Management Systems (PMS).
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Flexibility to work overnight shifts, weekends, and public holidays as required.
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Qualifications & Skills
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Certificate, Diploma, or Degree in Hospitality Management (desirable).
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Current Responsible Service of Alcohol (RSA) certification (if applicable).
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Sound computer and administrative skills.
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Understanding of workplace health and safety requirements.
What We Offer
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Competitive salary and staff benefits.
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Supportive and professional work environment.
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Career development and progression opportunities.
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Employee discounts and perks in over 7000 hotels world wide.
Ongoing training and professional development.
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Apply Now
If you are a motivated hospitality professional with a passion for guest service and operational excellence, we would love to hear from you.
Submit your resume and cover letter outlining your experience and suitability for the role.
Join our team and help deliver exceptional guest experiences, day and night.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
