In-Demand Technical support technician Jobs in Dural, Nsw

Aftersales Manager -Material Handling Equipment-NSW
HELI Material Handling Oceania PTY LTD —Wetherill Park NSW
- $110,000 - $170,000 a year
- Full-time
- Management
- Forklift
- In-person
- Travel reimbursement
Quick Apply
4d
EXPRESSION OF INTEREST – Technical Sales Representatives - New South Wales
Sika —Wetherill Park NSW
- Full-time
- Sales
- Construction experience
- AI
Quick Apply
14d
Enforcement Technician
Transport For NSW —Parramatta NSW
- $111,560 - $117,737 a year
- Weekend availability
- Communication skills
5d
Commissioning Generator Technician
Energy Power Systems Australia —Eastern Creek NSW
- Full-time
- Schematics
- Health insurance
- Parental leave
Service Technician
ICS Industries Pty Ltd (Australia) —Smithfield NSW
- $68,000 - $122,700 a year
- Full-time
- ERP systems
- Maintenance
- Hand tools
Quick Apply
8d
Stage Mechanist/Fly Operator for Live Performance (Casual or Full Time)
Century —Chatswood NSW
- $75,000 - $85,000 a year
- Full-time
- AutoCAD
- Management
Quick Apply
Crane Technician - Port Solutions (Electrical or Mechanical)
Konecranes —Chullora NSW
- $60 - $75 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Junior Maintenance Technician
THE ICONIC —Yennora NSW
- Maintenance
- Microsoft Office
- Electrical experience
- Parental leave
- Employee assistance program
Quick Apply
12d
Molecular Biology Technician, Science & Technical Level 4, National Measurement Institute
Department of Industry, Science, Energy & Resources —Lindfield NSW
- $81,448 - $87,918 a year
- Part-time
- Data analysis skills
- Microsoft Office
- No degree
- Annual leave
- Parental leave
1d
Stage Mechanist (Casual / Full-Time)
Century —Chatswood NSW
- $37.50 - $45.00 an hour
- Temporary
- AutoCAD
- First Aid Certification
- Negotiation
Quick Apply
Territory Manager
Abbott Laboratories —Macquarie Park NSW
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
1d
Service Technician
ASSA ABLOY —Smithfield NSW
- Overtime
- Customer service
- Communication skills
- Health insurance
Systems Engineer
Thales —Rydalmere NSW
- Full-time
- Management
- Engineering
- Software development
- Health insurance
- Parental leave
Workshop Controller - Byd Homebush
Harmony New Energy Auto Pro Servicing Pty Ltd —Homebush NSW
- Full-time
- Leadership
- Time management
Quick Apply
Venue Technician / Stage Mech (Staging)
Century —Chatswood NSW
- $70,000 - $85,000 a year
- Overtime
- AutoCAD
- Management
- First Aid Certification
Quick Apply
Service Planner
Hitachi —Smithfield NSW
- Full-time
- Salesforce
- Microsoft Office
- Bachelor's degree
Automotive Technician | Audi Five Dock
Autosports Group Limited —Five Dock NSW
- Computer skills
- Communication skills
- Opportunities for advancement
Quick Apply
12d
Senior Electrical Engineer
Minetek —North Sydney NSW
- Full-time
- Electrical experience
- Bachelor's degree
- Manufacturing
Quick Apply
Service Planner
Hitachi Rail —Smithfield NSW
- Full-time
- Salesforce
- Microsoft Office
- Bachelor's degree
Supervisor - Electrical
Cummins Inc. —Wetherill Park NSW
- Overtime
- Customer service
- Supervising experience

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Aftersales Manager -Material Handling Equipment-NSW

HELI Material Handling Oceania PTY LTD
Wetherill Park NSW

Quick Apply

Job Details

Permanent | Full-time
$110,000 - $170,000 a year
4 days ago

Benefits

Travel reimbursement
Company car
Company phone
Salary packaging

Qualifications

Management
Forklift
Materials handling
Leadership
Communication skills

Full Job Description

About the Job:

We are seeking an experienced and hands‑on Aftersales Manager to lead and develop our aftersales service operations across Australia. Reporting to the Deputy GM, you will be responsible for managing a team of service technicians, overseeing workshop and field service operations, driving parts and service sales, and ensuring that our customers receive world‑class support for their Heli forklift fleet.

This is a leadership role that requires a blend of technical expertise, commercial acumen, and people management skills. You will be the key driver of customer satisfaction, warranty management, and service revenue growth. We are looking for someone who is strategic yet willing to get their hands dirty – comfortable visiting customer sites, diagnosing complex issues alongside technicians, and building strong relationships with key accounts

What you'll do?

Manage daily service operations – oversee workshop, field service, and planned maintenance, and assign tasks to technicians to ensure efficient service delivery.
Monitor and improve service KPIs – track response time, first‑time fix rate, and customer satisfaction, and drive continuous improvement.
Ensure resources and tools are fully equipped – manage van stock, tooling, and service equipment so technicians are always ready for jobs.
Lead and develop the service team – coach field and workshop technicians, create training plans to close skill gaps, and promote a safety‑first culture.
Handle customer complaints and technical escalations – act as the escalation point for complex issues, conduct regular customer visits, and support the sales team with equipment handovers and customer training.
Manage the end‑to‑end warranty claims process – handle fault diagnosis, liability assessment, claim review, and old parts return, while tracking warranty costs and reporting quality issues.
Drive parts and service sales – proactively present repair and service quotes to customers, secure orders, and collaborate with the parts department to maintain adequate inventory.
Complete reporting and administration – maintain service logs and equipment fault records, report on performance and customer satisfaction to management, and manage the service department budget and cost control.

What we are looking for:

Tertiary qualification in Mechanical Engineering, Automotive, Business, or a related field (desirable).
Minimum 5+ years of aftersales/service management experience in the forklift/material handling equipment industry.
Proven experience leading, coaching, and developing a team of service technicians.
Solid knowledge of forklift mechanical structures, hydraulic systems, and electrical components (batteries, motors, controllers).
Hands-on experience in warranty management and end-to-end claims processing.
Strong diagnostic and problem-solving skills for complex technical issues, combined with intermediate to advanced computer literacy.
Ability to prepare service quotes, reports, and budgets with commercial acumen.
Hands-on and practical; strong leadership and communication skills; self-motivated, resilient under pressure, and willing to travel nationally.

What do we offer:

Permanent full‑time contract
Competitive remuneration package: Base Salary + Superannuation /Bonus
Fully maintained company vehicle + mobile phone + laptop + uniform
Opportunity to work with a growing, locally‑focused team that values innovation and customer centricity
Professional development and industry event participation

Pay: $110,000.00 – $170,000.00 per year

Benefits:

Company car
Salary packaging
Travel reimbursement

Work Location: In person

Quick Apply

Refine Your Search

technical support technician jobs in dural, nsw

Aftersales Manager -Material Handling Equipment-NSW

EXPRESSION OF INTEREST – Technical Sales Representatives - New South Wales

Enforcement Technician

Commissioning Generator Technician

Service Technician

Stage Mechanist/Fly Operator for Live Performance (Casual or Full Time)

Crane Technician - Port Solutions (Electrical or Mechanical)

Junior Maintenance Technician

Molecular Biology Technician, Science & Technical Level 4, National Measurement Institute

Stage Mechanist (Casual / Full-Time)

Territory Manager

Service Technician

Systems Engineer

Workshop Controller - Byd Homebush

Venue Technician / Stage Mech (Staging)

Service Planner

Automotive Technician | Audi Five Dock

Senior Electrical Engineer

Service Planner

Supervisor - Electrical

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