In-Demand It support Jobs in Point Cook, Vic

Dynamics 365 CE Senior Technical Support Consultant
Fusion5 —Melbourne VIC
- Full-time
- Azure
- AI
- Communication skills
Quick Apply
System Administrator (RSA Archer)
FinXL —Melbourne City Centre VIC
- Contract
- Administrative experience
- Financial services
- Communication skills
Classroom Teacher (ICT Specialist)
Victorian Government —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Typing
5d
ICT Product Specialist
Victoria Police —Melbourne City Centre VIC
- Full-time
- Organisational skills
6d
Technical Support Specialist (TSS) – Dairy Automation
Lely —Truganina VIC
- Full-time
- Electrical experience
- Communication skills
Library Support/ IT Support
Victorian Government —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- Communication skills
3d
Principal Technical Support Engineer
Rocket Software —Melbourne VIC
- Full-time
- Customer service
- Research
- AI
Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
Director, Service Delivery Support (ICT systems)
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
3d
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
Salesforce Technical Lead (Support) - FSC / Financial Services
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
- Management
- Salesforce
- Master's degree
- Health insurance
- Parental leave
7d
Supervisor, Technical Customer Support, Residential Energy
Tesla —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
12d
Senior Systems Engineer - Intergrated Product Support (IPS)
World Kinect Corporation —Melbourne VIC
- Full-time
- Management
- Maintenance
- Analysis skills
Australian Charities and Not-for-profits Commission ICT Services Manager - Digital Workplace and Platforms - EL 1
Australian Taxation Office —Melbourne City Centre VIC
- $129,551 - $141,239 a year
13d
Australian Charities and Not-for-profits Commission ICT Services Manager - Regulatory Delivery - EL1
Australian Taxation Office —Melbourne City Centre VIC
- $129,551 - $141,239 a year
13d
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
10d
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
5d
ICT and SCADA Engineer
Hatch —Melbourne VIC
Quick Apply

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Dynamics 365 CE Senior Technical Support Consultant

Fusion5 -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Birthday leave
Paid volunteer leave

Qualifications

Power BI
Azure
Application support
AI
Communication skills

Full Job Description

Join a high-performing support practice
Own the resolution of complex customer issues across D365 CE & Power Platform
Use your expertise to drive proactive, high-quality outcomes with Fusion5

Own the resolution of complex customer issues across Dynamics 365 CE and Power Platform
Join a high-performing support practice where technical depth & customer experience matter equally
Use your expertise to drive proactive, high-quality support outcomes with Fusion5

At Fusion5, we're more than a solutions provider - we're a Transformation Partner. Across Australia and New Zealand, we help ambitious organisations go beyond by unlocking greater value, innovation and impact from their technology investments. Across business applications, AI, cloud, data, integration and managed services, we bring together connected solutions that solve real business problems and deliver lasting value. We're deeply committed to our customers' success, and we bring that same energy and care to supporting our people.

We're currently looking for a Senior Technical Support Consultant to join our Dynamics 365 CE & Power Platform team within our Managed Services practice in Australia. This role is centred on delivering customer support excellence and is ideally suited to someone who enjoys getting hands-on with complex technical challenges, takes real ownership of outcomes, and builds strong, trusted relationships with customers through responsive, high-quality support.

This is a great opportunity to step into a senior support-focused role where you can apply deep platform expertise, work independently, and make a visible impact on customer success - backed by a well-established trans-Tasman practice with strong capability and momentum.

What You'll Do
In this role, you'll take end-to-end ownership of customer issues across Dynamics 365 CE and Power Platform, from triage through to resolution and closure. You'll play a key role in maintaining service quality, reducing delivery dependency, and improving the customer support experience through strong technical problem-solving and proactive engagement. You will:

Take ownership of customer issues from initial triage through to resolution and closure, ensuring a high standard of service throughout
Diagnose and resolve complex issues across Dynamics 365 CE, Dataverse and the wider Power Platform
Act as an escalation point for high-impact or technically challenging incidents
Operate independently to resolve issues, minimising over-reliance on delivery teams where possible
Provide clear, timely and well-structured communication to customers, translating technical detail into practical outcomes
Identify recurring issues, risks and opportunities for improvement, and take a proactive approach to problem prevention
Maintain strong case documentation, including root cause analysis and resolution detail
Contribute to continuous improvement across support processes, knowledge sharing and service quality
Support and mentor junior team members, helping to build capability across the practice

What You'll Bring
This role suits someone who combines strong technical depth with a customer-first mindset, and who is confident taking ownership in a support-led environment. You're likely to bring:

Strong experience working with Dynamics 365 CE and Dataverse in complex customer environments
Deep capability across the Power Platform, including Power Apps, Power Automate, Power BI and Power Pages
Hands-on development experience in .NET, C# and JavaScript
Experience working with Azure integration services such as Functions, Logic Apps and Service Bus
Strong troubleshooting, debugging and root cause analysis skills, with an understanding of how AI-assisted tools can be leveraged to accelerate diagnostics and improve support outcomes
Experience working within managed services, application support, or similar customer support environments
A proactive, self-driven approach and the ability to work independently with minimal supervision
Excellent communication skills, with the ability to engage confidently with both technical and non-technical stakeholders
A strong sense of ownership, attention to detail, and commitment to high-quality customer outcomes
An interest in mentoring others and contributing to continuous improvement within the team

What's in it for you?
"Go Beyond" isn't a marketing line at Fusion5, it's the standard we hold ourselves to. It reflects a convergence of solutions, services, and capabilities that enables clients to realise their business vision, with AI as a strategic lever for transformation.

At Fusion5, you'll have the autonomy to shape a practice, the backing of an established trans‑Tasman organisation, and the opportunity to work alongside people who genuinely care about outcomes - not just output. We're proud to be a diverse, inclusive and forward‑thinking employer, and we're committed to creating a workplace where our people feel engaged, challenged, supported and successful. Alongside this, we offer a strong set of values and benefits that reflect how we work and what we stand for.

Collaborative, supportive culture where people enjoy working together
Flexible work arrangements and a genuine focus on work-life balance
Birthday leave, volunteer days, and regular social events
Clear development pathways and opportunities to grow with the practice

We're committed to helping our people learn, grow and thrive. If this role interests you and you believe you have the skills and mindset to succeed, we'd encourage you to apply, even if your experience doesn't align perfectly with every requirement. Apply today.

Bring your personality to your application. We value the human connection and take the time to read all our CVs - despite how helpful AI can be.

Quick Apply

Refine Your Search

it support jobs in point cook, vic

Dynamics 365 CE Senior Technical Support Consultant

System Administrator (RSA Archer)

Classroom Teacher (ICT Specialist)

ICT Product Specialist

Technical Support Specialist (TSS) – Dairy Automation

Library Support/ IT Support

Principal Technical Support Engineer

Customer Service Desk Lead (Technical)

Director, Service Delivery Support (ICT systems)

Senior System Development Engineer, Core Networking (Relocation support available)

Salesforce Technical Lead (Support) - FSC / Financial Services

Supervisor, Technical Customer Support, Residential Energy

Senior Systems Engineer - Intergrated Product Support (IPS)

Australian Charities and Not-for-profits Commission ICT Services Manager - Digital Workplace and Platforms - EL 1

Australian Charities and Not-for-profits Commission ICT Services Manager - Regulatory Delivery - EL1

Principal Technical Account Manager (ISV), ANZ Enterprise Support

Installer Support, Technical Specialist

ICT and SCADA Engineer

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