In-Demand Computer network and systems engineer Jobs in Victoria

Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
Senior Project Engineer (VIC/SA)
Comwire IT —Prahran VIC
- Full-time
- Azure
- SharePoint
- Communication skills
Quick Apply
11d
Practice Customer Engineer, Application Modernization
Google —Melbourne VIC
- Full-time
- Computer Science
- Master's degree
- Presentation skills
Aircraft Maintenance Engineer - Structures
Jet Aviation —Sale VIC
- $103,200 a year
- Experience working with children
- Computer skills
- Communication skills
- Relocation assistance
Solutions Engineer | Public Safety & Emergency Services (Victoria)
Cisco Systems —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- Analysis skills
1d
Binance Accelerator Program - Golang Engineer (Strategy Engine)
Binance —Melbourne VIC
- Remote
- Computer Science
- Data analysis skills
- Master's degree
Quick Apply
Service Technician
John Crane —Melbourne VIC
- Full-time
- Computer skills
Quick Apply
Security Engineering Manager, AWS Security Corporate Response
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- Master's degree
- AWS
Data Centre Security Manager
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Technical Specialist & Trainer
Swagelok Australia & New Zealand —Campbellfield VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
4d
VIC Senior Commissioning Engineer
Pro AV Solutions —Clayton VIC
- Full-time
- Employee assistance program
Quick Apply
Capture Solution Architect - Sovereign Space & Ground Programmes
Viasat, Inc. —Southbank VIC
- Full-time
- Management
- Writing skills
- Engineering
Capture Solution Architect - Sovereign Space & Ground Programmes
Viasat —Southbank VIC
- Full-time
- Management
- Writing skills
- Engineering
Senior Sales & Business Development Engineer
Allot —Melbourne VIC
- Full-time
- Hybrid work
- Computer science
- Master's degree
- Business development
Quick Apply
Design Electrical Engineer
PACCAR —Bayswater North VIC
- Management
- CAD
- Communication skills
4d
High Voltage Operations Manager (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Management
- Customer service
- Microsoft Office
Quick Apply
12d
Internal Sales & Service Officer (Maternity Cover)
John Crane —Melbourne VIC
- Contract
- Sales
- Microsoft Office
- Computer skills
Quick Apply
Senior Manager, Software Engineering
Anduril Industries —Melbourne VIC
- Full-time
- Computer Science
- Electrical experience
- Bachelor's degree
Quick Apply
Trade Counter Assistant - Actrol Port Melbourne (TH)
Reece Group —Melbourne VIC
- Full-time
- Customer service
- Plumbing
- Retail sales
- On-the-job training
- Parental leave
Trade Counter Assistant - Braybrook (Civil) (TH)
Reece Group —Braybrook VIC
- Weekend availability
- Customer service
- Plumbing
- Retail sales
- Annual leave
- Parental leave

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Customer Service Desk Lead (Technical)

Semtech -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

CRM software
Incident management
Salesforce
CCNA
Engineering
IT service management
Technical support

Full Job Description

Job Location: Melbourne (must be living in Melbourne or relocate to Melbourne within 2 weeks) Work from office as per company policy. Currently 4 days .

Job Summary:

This role is responsible for managing and delivering technical support for M2M devices and airtime services (mobile and satellite) across a large, diverse customer base. The role is hands-on – personally troubleshooting and resolving complex issues while guiding and developing a small team of L2 support engineers. The role works closely with the Sales, Accounts, and mobile network provider teams to ensure prompt and effective issue resolution for customers.

Responsibilities:

Own the end-to-end incident management lifecycle at a L2/L3 layer – define, document, and continuously improve processes; drive team adherence through training, audits, and corrective action.

Review and triage incoming customer tickets daily; assign issues to team members based on skill level, while personally managing complex or high-impact issues through to resolution; maintain clear and timely communication with customers throughout the issue lifecycle, collaborating with Sales and Accounts teams to ensure consistent communication and a coordinated response.

Manage escalations to M2M device vendors and airtime service providers; hold third parties accountable to agreed resolution timeframes and maintain productive working relationships to support fast customer outcomes.

Manage day-to-day team operations including workload distribution, rostering, and performance coaching; act as the first escalation point for team members and support them in resolving issues assigned to them.

Engage proactively with airtime service providers on new services/platforms/products or changes to existing ones; lead the planning, testing, and execution of onboarding activities to ensure seamless transitions with minimal customer impact.

Produce and present regular performance reports to stakeholders; drive process compliance and lead audits and assessments.

Minimum Qualifications:

An engineering degree in Electronics, Telecommunications or Computer Networks or a related field.
Minimum eight (8) years of experience in a technical support role (L2 or L3), including at least five (5) years supporting mobile airtime services, IP networks, and M2M devices, and at least three (3) years leading a technical support team.

Experience as a power user of Cisco Jasper or equivalent M2M connectivity management platform, and CRM systems (ZOHO or Salesforce preferred).
Strong stakeholder management skills with the ability to navigate complex, multi-party incidents effectively.
Proven ability to lead and guide a small team of technical support engineers.

Desired Qualifications

ITSM ticketing platform experience, preferably ZOHO Desk.
Experience with Satellite network services like IRIDIUM, Viasat etc.
Cisco CCNA or equivalent IP networking certification.
Experience with Palo Alto firewalls or equivalent next-generation firewall platforms.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

#LI-hybrid

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Refine Your Search

computer network and systems engineer jobs in victoria

Customer Service Desk Lead (Technical)

Senior Project Engineer (VIC/SA)

Practice Customer Engineer, Application Modernization

Aircraft Maintenance Engineer - Structures

Solutions Engineer | Public Safety & Emergency Services (Victoria)

Binance Accelerator Program - Golang Engineer (Strategy Engine)

Service Technician

Security Engineering Manager, AWS Security Corporate Response

Data Centre Security Manager

Technical Specialist & Trainer

VIC Senior Commissioning Engineer

Capture Solution Architect - Sovereign Space & Ground Programmes

Capture Solution Architect - Sovereign Space & Ground Programmes

Senior Sales & Business Development Engineer

Design Electrical Engineer

High Voltage Operations Manager (Australia)

Internal Sales & Service Officer (Maternity Cover)

Senior Manager, Software Engineering

Trade Counter Assistant - Actrol Port Melbourne (TH)

Trade Counter Assistant - Braybrook (Civil) (TH)

I want to receive the latest job alert for computer network and systems engineer in victoria

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