In-Demand It Jobs in Brisbane, Qld

Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- IT
- Computer skills
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2h
Solution Architect
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Communication skills
- Work from home
Manager | Control Assurance - IT Audit | Brisbane
Deloitte —Brisbane QLD
- Communication skills
- Parental leave
Technical Support (BMS & Controls) | Brisbane
Katz Recruitment —Brisbane QLD
- $100,000 - $110,000 a year
- Full-time
- Mechanic experience
- Customer service
- Office
Quick Apply
3d
IT/OT Network & Security Engineer
New Hope Group —Brisbane QLD
- Full-time
5d
Customer Service Travel Helpdesk
Allianz —Brisbane QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Salesforce Solution Architect
Ezidebit AUS —Brisbane QLD
- $170,000 - $190,000 a year
- Full-time
- Sales
- Salesforce
- DevOps
Quick Apply
6d
Senior Optical Network Engineer
Superloop —Brisbane QLD
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
IT Project Engineer
Cadence Connect —Brisbane QLD
- Full-time
- Hybrid work
- Azure
5d
Solutions Architect (MSP)
New Era Technology —Brisbane QLD
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Analysis skills
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Training System Admin / Operator, ILS2
Yorktown Systems Group —Brisbane QLD
- Full-time
- Associate degree
Solutions Architect
Future Secure AI —Brisbane QLD
- Azure
- Computer Science
- DevOps
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Delivery Solutions Architect
Databricks —Brisbane QLD
- Computer Science
- SQL
- Bachelor's degree
Network Engineer - QLD
Canon —Brisbane QLD
- Hybrid work
- Communication skills
2d
Google Cloud Solution Architect - GCP
NCS Australia —Brisbane QLD
- Full-time
- Hybrid work
- PMP
- DevOps
- Presentation skills
- Parental leave
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Solutions Architect (Pre-Sales)
Brennan IT —Brisbane QLD
- Full-time
- Leadership
5d
Solution Architect
Queensland Government —Brisbane QLD
- Full-time
- Analysis skills
- Communication skills
9d
Sr. Solutions Architect
Databricks —Brisbane QLD
- AI
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Specialist IT Engineer
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
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it jobs near brisbane, qld

Team Lead Support Analyst- Centrered IT

Lyra Technology Group
Brisbane QLD

Quick Apply

Job Details

Permanent | Full-time
2 hours ago

Qualifications

Azure
IT support
IT
Computer skills
Communication skills

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About The Position

One of our operating companies, Centrered IT, is looking for a Team Lead Support Analyst in Brisbane.

This is a client-facing leadership role where you will be the primary point of contact for service escalations, providing technical guidance to Support Analysts and helping clients get the most from their IT environment.

You will be working full-time on-site with one of Centrered's largest clients, while working closely with the IT team and key client stakeholders.

As a senior member of the Managed Services team, you will provide leadership, mentoring and escalation support to analysts while maintaining strong relationships with clients.

Responsibilities:

Provide technical leadership, guidance and mentoring to Support Analysts, including pod leadership where required.
Act as a key escalation point for complex client issues.
Lead and mentor Incident, Problem and Change Management processes.
Analyse technical issues and perform root cause analysis.
Support the design, planning and enhancement of ICT network architectures.
Install and configure routers, firewalls, switches, cabling and other network devices.
Maintain core server architecture, including patching, updates, servicing and planned upgrades.
Maintain and manage Microsoft 365 environments and backup solutions.
Support cyber security initiatives and promote a “security first” approach.
Undertake capacity planning and reporting on core systems.
Drive the effective use of existing and emerging technologies to achieve business outcomes.
Provide telephone, face-to-face and remote support, including site visits where required.
Maintain accurate technical and customer-facing documentation.
Build and maintain strong client relationships through consistent, professional and responsive service.
Promote collaboration and teamwork across the Managed Services team and wider business.

Skills required

5-10 years’ experience in an IT support or managed services environment.
Previous experience leading, mentoring or managing an IT support team.
Strong experience handling technical escalations from support team members.
Solid computer and IT skills.
Experience working in a Managed Service Provider (MSP) environment is highly desirable.
Strong understanding of Microsoft 365 environments.
Experience with Windows 10/11, Windows Server and Active Directory/Azure Active Directory.
Experience with networking technologies, including routers, switches and firewalls.
Strong problem-solving and root cause analysis skills.
Excellent communication and client relationship skills.
Ability to work collaboratively while taking ownership of escalated issues.
Ability to travel or attend client sites as required.
Relevant IT certifications or a willingness to undertake certification training.

Benefits

Dedicated professional development time
Brisbane-based, client-site position.
Certification training every week to support your professional development.
1-2 days WFH per week after probation.
Career progression opportunities within Centrered IT.
The opportunity to work closely with one of our largest clients and key stakeholders.

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

it jobs in brisbane, qld

Team Lead Support Analyst- Centrered IT

Solution Architect

Manager | Control Assurance - IT Audit | Brisbane

Technical Support (BMS & Controls) | Brisbane

IT/OT Network & Security Engineer

Customer Service Travel Helpdesk

Salesforce Solution Architect

Senior Optical Network Engineer

IT Project Engineer

Solutions Architect (MSP)

Training System Admin / Operator, ILS2

Solutions Architect

Delivery Solutions Architect

Network Engineer - QLD

Google Cloud Solution Architect - GCP

Solutions Architect (Pre-Sales)

Solution Architect

Sr. Solutions Architect

Specialist IT Engineer

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