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Client Support Engineer - MSP

Outright IT
Knoxfield VIC

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
13 days ago

Qualifications

Azure
Certificate IV
Laboratory experience
Technical support
Administrative experience
Diploma
Communication skills
Information Technology

Full Job Description

Full Time | $65,000 – $75,000 + Super (based on experience)

About Us

Outright IT is a Melbourne-based Managed Service Provider delivering reliable, human-centred IT solutions to small and medium-sized businesses across Australia.

We operate on a simple principle: great IT should make life easier for clients, not harder. Our team is growing, and we're looking for an early-career IT professional who shares that belief and wants to grow into a role where they have real impact on how our clients experience technology.

The Role

This is a hands-on, client-facing position where you'll learn fast and be supported as you grow. Working alongside our senior engineers, you'll take ownership of tickets appropriate to your level and escalate where needed — across a diverse range of SMB environments. No two days look the same.

Day to day, you'll:

Diagnose, prioritise, and resolve client issues, escalating to senior engineers when needed
Help deploy and manage software and hardware solutions — remotely and on-site
Communicate clearly and professionally with clients across all channels
Maintain detailed documentation and contribute to our knowledge base
Manage support tickets with professionalism and urgency
Travel locally to support client needs

What We're Looking For

The essentials:

1+ years of hands-on technical support experience, OR a relevant qualification (Cert IV / Diploma in IT or similar) with strong hands-on lab or home experience
Working knowledge of Windows desktop/server environments, Active Directory, and networking fundamentals
Some exposure to Microsoft 365 administration
Excellent communication skills — you can explain technical problems in plain English
Self-motivated, well-organised, and eager to learn
Australian Citizen or Permanent Resident (police check required)
Current Australian driver's licence

Bonus points for:

Microsoft Fundamentals certifications (AZ-900, MS-900) or working towards Associate-level
Any exposure to Azure, Exchange, Hyper-V, or virtualisation platforms
Previous MSP or IT service provider experience
A genuine interest in building long-term client relationships

What You'll Get

Competitive salary: $65K–$85K + super, based on your experience
Variety: Exposure to diverse technologies, industries, and client environments — you won't get bored
Growth: Professional development support, certification pathways, and senior engineers who'll invest in your development
Mentorship: A team that wants you to succeed, not sink-or-swim
Culture: Built on honesty, respect, and doing things properly

How to Apply

If this sounds like the kind of role where you'd thrive, we'd like to hear from you. Apply with your CV and a brief note on why Outright IT interests you.

Pay: $65,000.00 – $75,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

engineer medium term jobs

Client Support Engineer - MSP

Mining Engineer

Mine Planning Engineer - Adelaide

Road Worker

Project Builder

Supervisor - Civil Projects

Safety & Mission Assurance Engineer II

ACT Lead | Civil & Structural Engineering

Senior Geotechnician

Network & Security Engineer

Mining Engineer - Mine Planning Specialist

Business Intelligence Manager

Pre-Construction Cost Planner, APJC Data Center Capacity Delivery

Senior Digital Cloud Solution Architect

Associate/Associate Director - Mechanical (Critical Systems)

Associate/Associate Director - Electrical (Critical Systems)

Engineering Manager

Electrical Design Lead

Senior Mining Engineer

Mine Engineer

I want to receive the latest job alert for engineer medium term

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