In-Demand Engineer medium term Jobs

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Service Desk Engineer

GPK Group
Wangara WA

Apply Now

Job Details

Full-time
$70,000 - $80,000 a year
2 days ago

Qualifications

ConnectWise
Azure
Analysis skills
Driver Licence
Cloud computing
Cybersecurity
AI
Communication skills

Full Job Description

Real strategy. Real support. Real results. | Level 2 Service Desk Engineer - Wangara, WA

Be part of a growing business and achieve fantastic outcomes for our clients.
Enjoy a base salary from $70,000 - $80,000 + Super, plus a host of excellent benefits & reimbursements.
Progress your career during your time with us through ongoing professional development opportunities.

About GPK Group

Established in 1999, GPK Group stands at the forefront of Australia's IT industry, offering transformative solutions that go beyond traditional IT services. With a focus on empowering small and medium-sized businesses, GPK Group delivers expertise in cloud computing, cybersecurity, and specialised retail solutions, ensuring technology not only meets but anticipates the needs of its diverse clientele.

GPK Group aspires to be Australia's #1 Technology Service Provider, a testament to the rapid growth and ambitious vision that defines the company. Our vision is to lead through innovation, simplifying complex challenges and fostering growth for businesses in an ever-evolving digital landscape. What sets us apart is our commitment to delivering tangible results, and reducing IT overheads while maximising operational efficiency. Join us at GPK Group, where exciting projects and a mission to redefine IT solutions await the brightest minds looking to make a real impact.

For more information, please visit our website: www.gpkgroup.com.au

Your Next Opportunity

GPK Group is seeking a full-time Level 2 Service Desk Engineer to join our Wangara, WA office! You'll be part of a smaller, close-knit team, playing a hands-on role across our end-to-end Service Desk and some onsite desktop-related work, collaborating with our client base and establishing strong relationships. This is a crucial role within GPK Group that will see the successful candidate designing, building, testing, and implementing ICT systems and solutions for our clients.

Managing the end-to-end process, you will drive client projects and be responsible for effectively documenting the scope of the work and creating accurate records for GPK and the client.

Key areas of responsibility include, but are not limited to:

Retail Technologies
Networking
Servers and Storage
Internet Service Provision
Hosting
Cloud Technologies
Telecommunications
Security
Technical support, advice, coaching, mentoring and training

You will be providing network and hardware management for our clients. While typically, this will occur during normal Monday to Friday business hours, some after-hours work will also be available for those keen to increase their take-home pay. Please click here for the full job description.

What You'll Bring to the Role

Critical to your success in this role will be a passion for all things ICT. Experience in an MSP environment is highly regarded. This role suits someone who's already spent time at Level 1 and 2 and is ready to take the next step, with an appetite for further certifications (which we'll support and pay for).

Your highly developed communication and interpersonal skills, along with your confidence, will allow you to build positive relationships with our clients and our broader network of internal and external stakeholders.

Other requirements include:

Experience with a broad range of IT systems and programs, including firewalls, Microsoft platforms and virtual environments
Experience working with a ticketing/documentation system such as ConnectWise or IT Glue
Experience managing complex multisite clients
Technical account management experience
Valid driver's licence and reliable transportation
Qualification in related IT
Strong communication skills and the ability to connect with different stakeholders

Additionally, you should possess strong analytical and problem-solving skills, which will enable you to be creative and innovative in your solutions. You will also seek to find long-term, permanent solutions to the problems presented by your clients.

Desirable (not essential):

Exposure to SOTI and Azure
Familiarity with PBX solutions, preferably 3CX, or general phone system exposure
Strong networking/firewall skills
Exposure to retail systems
An interest in emerging AI technologies
A strong interest in security/cybersecurity

Be Rewarded

This role comes with a base salary package between $70,000 - $80,000 + Super, depending on skills and experience, plus a host of great benefits including:

Choose between BYO device, tech allowance, or company gear
Free internet provided after probation
Wellness reimbursements for your gym, fitness and more
Training and development opportunities, including paid study time!
Paid Friday in-office lunches
Car allowance and car park negotiable for the right candidate
Enjoy a healthy work/life balance with flexible arrangements after probation

Ready to apply?

Are you an experienced Service Desk Engineer looking to join a growing organisation that prioritises your development? Apply now!

Apply Now

Refine Your Search

engineer medium term jobs

Service Desk Engineer

Graduate Mechanical Engineer

Geologist

Senior Geotechnician

Service engineer / technician

Network & Security Engineer

Moveworks Sr Customer Success Manager

Senior Electrical Engineer

Senior Ground Control Engineer

Senior Project Manager

Senior Planning Specialist

Senior Digital Cloud Solution Architect

Senior Treasury Specialist

Senior Energy Market Analyst

Site Supervisor / Site Supervisor General

Electrical Engineer

Engineering Manager

Associate/Associate Director - Mechanical (Critical Systems)

Senior Solution Advisor

Senior Electrical Engineer

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About GPK Group

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Be Rewarded

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