In-Demand Singtel Jobs

Service Centre Client Specialist
Optus —Macquarie Park NSW
- Overtime
- Customer service
- Parental leave
5d
Commercial Contract Manager
Optus —Canberra ACT
- Contract
- No degree
- Business
- Leadership
- Parental leave
- Employee discount
4d
Manager, Cyber Security Operations
Optus —Macquarie Park NSW
- AI
- Leadership
- Communication skills
- Parental leave
- Employee discount
11d
Territory Executive, Consumer Electronics
Optus —Perth WA
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Parental leave
- Employee discount
3d
Internal Audit Manager
Optus —Sydney NSW
- Finance
- Analysis skills
- Bachelor's degree
- Parental leave
- Employee discount
1d
Manager, Talent Acquisition - Contingent Workforce (FTC)
Optus —Macquarie Park NSW
- Contract
- Management
- Team management
- Leadership
- Employee discount
4d
Director, NTN Strategy
Optus —Macquarie Park NSW
- Management
- Master's degree
- Business development
- Parental leave
- Employee discount
4d
Technical Specialist - Mobile Assurance
Optus —Cannon Hill QLD
- No degree
- Parental leave
- Employee discount
Retail Consultant, Werribee
Optus —Werribee VIC
- $35 an hour
Retail Consultant, Wagga Wagga
Optus —Wagga Wagga NSW
- Part-time
- Parental leave
Senior DevOps Engineer
Optus —Macquarie Park NSW
- Azure
- DevOps
- Presentation skills
- Parental leave
- Employee discount
8d
Senior Technical Specialist - Cloud
Optus —Macquarie Park NSW
- AWS
- Communication skills
- Parental leave
- Employee discount
14d
Retail Consultant, Rosebud
Optus —Rosebud VIC
- $35 an hour
Retail Consultant, Rockhampton
Optus —Rockhampton QLD
- $35 an hour
1d
Retail Consultant, Joondalup
Optus —Joondalup WA
- $36 an hour
Small Business Specialist, Wendouree (12 Month Parental Leave Cover)
Optus —Wendouree VIC
- Microsoft Outlook
- Merchandising
- Parental leave
Retail Consultant, Sydney Airport
Optus —Sydney Kingsford Smith Airport NSW
- $35 an hour
Senior Corporate Counsel - Wholesale & Satellite
Optus —Sydney NSW
- Communication skills
- Negotiation
- Parental leave
- Employee discount
1d
Retail Consultant, Richmond Victoria Street
Optus —Melbourne VIC
- $35 an hour
Retail Consultant, Busselton
Optus —Busselton WA
- $35 an hour

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Service Centre Client Specialist

Optus -
Macquarie Park NSW

Apply Now

Job Details

5 days ago

Benefits

Onsite gym
Parental leave

Qualifications

Incident management
Customer service
ServiceNow

Full Job Description

Date: 20 Jul 2026

Location: Macquarie Park, Australia

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Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

As a Service Centre Client Specialist, you’ll be the first point of contact for Optus Enterprise customers, providing round-the-clock support via phone and digital channels. You’ll manage incidents and service requests across technologies such as Mobile, Contact Centre, Security, and Network products. This role demands autonomy, quick thinking, and strong technical aptitude to ensure brilliant customer experiences.

This centre operates 24x7, 365 days a year, with customer demand driving the rostering requirements. You will work on a rotating roster, provided at least four weeks in advance, with the opportunity to earn an additional salary for overnight and weekend shifts. Occasional overtime may also be available. You will be required to work 5 days a week on-site at our Optus Campus - Macquarie Park.

What You’ll Do | Your day to day will consist of

Own and resolve customer incidents and service requests, escalating where necessary.
Monitor and manage ServiceNow ticket queues, ensuring SLA compliance.
Communicate clearly and consistently with customers and internal teams.
Collaborate with Technical Assurance Centre and Client Delivery teams.
Maintain accurate documentation and contribute to service improvements.

What You Bring | What makes you perfect for the role?

Strong customer service skills and technical troubleshooting ability.
Experience with ITSM tools (e.g., ServiceNow).
Excellent communication, problem-solving, and multitasking skills.
Knowledge of ICT, Mobile, and Voice technologies is ideal.
Experience in a Service Desk or Incident Management environment is ideal.

The good stuff…. | What’s in it for you?

Competitive compensation and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym, and on-site childcare centre.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact, and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

singtel jobs

Service Centre Client Specialist

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