In-Demand Development executive Jobs in Parafield Sa

Service Delivery Manager
New Era Technology —Greater Adelaide SA
- Full-time
- Budgeting
- Leadership
- Referral program
Quick Apply
Enterprise Architect
Datacom —Greater Adelaide SA
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
Quick Apply
2d
Executive Director Medical Services
SA Health —Adelaide Hills SA
- $243,312 - $320,467 a year
- Full-time
- Medicine
- Bachelor's degree
- Employee assistance program
6d
Business Operational Governance & Performance | Senior Manager
PWC Australia —Adelaide SA
- Parental leave
14d
Sales Executive, Residential
Domain Group —Greater Adelaide SA
- Hybrid work
- CRM software
- Sales
- Salesforce
- Parental leave
14d
Outbound Business Development Representative - ANZ
HubSpot —Greater Adelaide SA
- Hybrid work
- Google Suite
- AI
Quick Apply
9d
Director, FSAI labs Research Delivery
Future Secure AI —Greater Adelaide SA
- Azure
- Doctoral degree
- Research
Quick Apply
General Manager - APAC
Mercury Hampton Ltd —Adelaide SA
- Full-time
- Management
Quick Apply
13d
Internal Sales Specialist
Richard Jay —Dudley Park SA
- Full-time
- Sales
- Computer skills
- Communication skills
14h
Principal Process Engineering - Adelaide
BHP —Greater Adelaide SA
- Hybrid work
- Engineering
- Leadership
- Communication skills
- Parental leave
7d
Regional Pharmacist Manager
Scaffidi Pharmacy Services —Adelaide SA
- Management
- Analysis skills
- Budgeting
Senior Executive / Associate Director | Large Format Retail
Colliers —Greater Adelaide SA
- Full-time
- Sales
- Communication skills
- Negotiation
Quick Apply
Senior Sales Executive, Residential
CoStar Group —Greater Adelaide SA
- Full-time
- Hybrid work
- Sales
- Marketing
- Presentation skills
- Parental leave
3d
Corporate Finance Manager
Adelaide Airport —Adelaide Airport SA
- Full-time
- Microsoft Excel
- Microsoft Office
- Leadership
National Events Advisor
Piper Alderman Management —Greater Adelaide SA
- Full-time
- Management
- Business development
- Marketing
Procurement and Administration Coordinator
Downer Group —Greater Adelaide SA
- Full-time
- Administrative experience
- Communication skills
- Employee assistance program
15h
ICT Change & Configuration Manager
SA Health —Adelaide SA
- $130,046 - $134,956 a year
- Full-time
21h
Director, Strategy
SA Health —Adelaide SA
- Full-time
21h
EL 1 Assistant Director
Department of Veterans' Affairs —Greater Adelaide SA
- $131,960 - $144,908 a year
- Management
1d
Inside Sales Specialist
TeamViewer Germany GmbH —Adelaide SA
- CRM software
- Sales
- Salesforce
Quick Apply
1d

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Service Delivery Manager

New Era Technology -
Greater Adelaide SA

Quick Apply

Job Details

Full-time | Contract

Benefits

Free snacks
Referral program

Qualifications

ConnectWise
ITIL Certification
Incident management
ITIL
Problem management
Budgeting
Financial management
Leadership

Full Job Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What is the role

Full time role, supporting teams and clients geographically dispersed, the successful candidate can be based from our Adelaide or Brisbane office. The role offers flexibility and travel as required.

This role requires experience operating in a true MSP environment, where service delivery is managed across a broad portfolio of customers with different industries, technologies, contract structures, maturity levels, and service expectations. The successful candidate will be comfortable balancing competing priorities across many customers, maintaining consistent service standards, and using structured processes, data, and escalation management to drive outcomes at scale.

The duties and responsibilities of Service Delivery Manager include but are not limited to the following:

Leads end-to-end service delivery for managed service customers, ensuring SLAs, KPIs, and contractual commitments are consistently achieved.
Oversees incident, request, change, and problem management, serving as escalation owner for major incidents and driving effective Major Incident Management, including communication and post-incident reviews.
Ensures efficient workload prioritization, adherence to service standards, and process consistency.
Partners with Customer Success Managers and clients, providing senior-level support, managing escalations, conducting service reviews, and building trusted relationships through clear, professional communication.
Drives continuous improvement by analysing service metrics, identifying trends, leading root cause analysis, and implementing preventative actions to enhance efficiency, consistency, and customer experience.
Maintains financial accountability by managing budgets, monitoring utilisation, and working with Finance and Sales to optimise profitability.
Provides leadership through coaching, performance management, recruitment, workforce planning, and fostering a positive, compliant, and development-focused team culture.

Who we are looking for

Successful candidate must possess:

Must have 5+ years' experience in a Service Delivery leadership role within an MSP environment managing a portfolio of heterogeneous customers, rather than a small number of dedicated enterprise accounts.
Proven experience managing multiple customers in an SLA-driven environment, with ownership of service outcomes.
Experience applying ITIL practices, including Incident, Problem and Change Management.
Experience leading teams and managing major incidents and escalations.
Strong customer and stakeholder management skills, with the ability to build trusted relationships at all levels.
Experience using service performance data to drive continuous improvement.
Proactive, accountable and customer-focused, with a strong sense of ownership.

Desirable

ITIL certification.
Experience with ConnectWise, Autotask or a similar PSA
Service improvement or transformation experience.
Exposure to service financial management.
Executive-level customer engagement experience.

What we offer

A friendly team environment with a strong technical support network
Broad range of options for training and developing your IT skills
Opportunity to work with the IT industry's latest technologies
Internal career growth for high performers and IT super-stars
Cost price on products from our suppliers
Comprehensive Employer Assistance Program
Referral bonus
Lunches and snacks provided (Adelaide and Brisbane only)

#LI-S

New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .

Quick Apply

Refine Your Search

development executive jobs in parafield sa

Service Delivery Manager

Enterprise Architect

Executive Director Medical Services

Business Operational Governance & Performance | Senior Manager

Sales Executive, Residential

Outbound Business Development Representative - ANZ

Director, FSAI labs Research Delivery

General Manager - APAC

Internal Sales Specialist

Principal Process Engineering - Adelaide

Regional Pharmacist Manager

Senior Executive / Associate Director | Large Format Retail

Senior Sales Executive, Residential

Corporate Finance Manager

National Events Advisor

Procurement and Administration Coordinator

ICT Change & Configuration Manager

Director, Strategy

EL 1 Assistant Director

Inside Sales Specialist

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