In-Demand Client suites supervisor Jobs

Personal Consultant
Royal Caribbean Group —Australia
- Sales
- Customer service

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Personal Consultant

Royal Caribbean Group -
Australia

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Job Details

Qualifications

Sales support
Sales
Customer service

Full Job Description

Silversea is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant all-suite ships all-inclusive pricing worldwide itineraries and genuine hospitality We are proud of our reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join our award-winning team

Personal Consultant is responsible for selling Silversea cruises and related shore side products and services to the consumer via outbound telephone sales activities Utilize web and other lead and inquiry sources to generate sales and grow long-term customer relationships Develop customer relations by initiating calls emails or other types of contacts to consumers selling appropriate voyage and vacation packages Work directly with the consumers to provide a personalized luxury customer service experience Work within the global sales and support teams for the achievement of customer satisfaction revenue generation and long-term sales goals in line with company vision and values

Key Responsibilities:

Sell Silversea cruises and related shore side products and services using predominantly outbound consumer contacts

in addition to email and inbound
Maintain contact with all clients to ensure high levels of client satisfaction and optimize long-term customer value
Employ technical selling skills and product knowledge in all areas to give effective presentation of Silversea products and services
and annual targets
and optimize the selling process through pro-active customer contact
at all levels internally and externally
and exercise upsell opportunities throughout the life of the customer relationship
and make recommendations to prospects and clients
and networking
Quickly apply new skills and multi-task to achieve peak levels of performance
Assist in departmental sales efforts to move soft sailings and last minute inventory
utilizing company-supported technology tools and processes
procedures and business ethics codes
Other duties as assigned by supervisor

QUALIFICATIONS AND EDUCATION

English speakers
Demonstrate ability to interact and cooperate with all company employees
solve problems creatively and demonstrate high integrity
Maintain professional internal and external relationships that meet company core values
competitive environment toward a common goal
Proactively establish and maintain effective working team relationships with all support departments

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